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An Invitation to Join our "Customer Support Specialist" Team!

Staff


Permanent Full-time "CSS" Position - British Columbia

Owner Direct Vacation Rentals offers their employees the opportunity to work from their home office. In order to provide our customers with service from 7:00am PST through 9:00 pm PST, we employ individuals from all around the country. At this time, we are searching for a team member to fulfill a full time position in British Columbia.



Many applicants are curious about our customer history, the position and our expectations for individuals working from home.

  • Owner Direct Vacation Rentals was established in 1994 in Kelowna, BC and we started offering our employees the option to work in their home offices more than a decade ago.
  • We have an outstanding presence online, (BBB, various media outlets).
  • We attract and retain fantastic staff, (many have been with us for a number of years). Although you will be working virtually, you will be connected with your team members via a group chat feature.
  • We will have the same expectations as any other employer, (your work station must be free of distractions, your must have a private office available in your dwelling, you must conduct yourself in a professional manner with our customers and your team).
  • Your hours will be fixed and the schedule is generally only changed once or twice a year. Requests for specific shifts off are granted based on the needs of the company. We ask that all team members have the ability to work day, evening and weekend shifts.
  • What are the benefits from working from home? Saved commuting time and costs, saved costs on professional attire, tax savings and at home conveniences and efficiencies.
  • Is there cold calling? Absolutely not! All of customers either email, call us directly or submit online requests. A downloadable VOIP phone is provided by the company, (there is no need to use your home phone).
  • Some of your responsibilities will include actioning online requests for vacation properties, receiving/sending messages, receiving/placing telephone calls and assisting owners with questions regarding their listings.
  • What experience is helpful?We generally look for individuals that have professional office experience or individuals that have worked in the customer service/hospitality industries.


We take great pride in our company's history, built on outstanding levels of customer service. We strive to find just the right fit for our team, ensuring the opportunity for longevity of employment.

Before applying for the position, please visit our website in order to learn more about the service we provide:www.ownerdirect.com

Please do not apply unless you can/have:
  • type 50+ wpm (to be confirmed with a short test)
  • excellent grammar skills
  • professional verbal and written communication skills (to be confirmed with a short test)
  • excellent computer skills (to be confirmed with a short test)
  • a private home office and a computer that is less than four years old
  • 2 monitors (preferably wide screen) connected to one PC
  • high speed internet


If working for Owner Direct sounds like an ideal fit for you, please copy/paste this table to an email, answer the table questions, attach your resume and send it to apply@ownerdirect.com.

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Describe your personal (outside of work) activities
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List the most advanced software applications you are adept with
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Your education & grades
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Your longest time employed - Employer & # of yrs
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Your expected hourly rate ... a range is fine
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List each day/hrs (e.g. Sat/5pm-9pm) you are NOT available to work
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Age of children (if any)
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Province & City of residence
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Your name & phone number with time of day to call
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Explain why you will be an excellent addition to our CSS Team
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Because we receive a number of applications, we only reply to a few applicants and undertake a detailed, careful assessment to make sure that you will enjoy working with our CSS team.

If you are added to our short list of applicants, you will learn more about:
  • significant discounts on vacation home rentals
  • deductible home office expenses
  • annual office upgrade bonus
  • before tax benefits
  • our existing team

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