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Privacy Policy

Our Commitment to Protecting the Privacy of Personal Information
Technological growth has revolutionized the way businesses gather, use and disclose information. Emerging technologies require heightened vigilance in the collection, use and disclosure of personal information. We are committed to protecting the confidentiality and privacy of personal information we hold about our customers. This Policy reflects that commitment.

What is Personal Information?
Personal information could be used to identify a specific individual. It may include but not be limited to information such as your name, home address, phone numbers, e-mail addresses, web site URL, matches, absentee instructions and emergency contacts.

How Do We Use Personal Information?
We require your personal information in order to establish your record (i.e. guest, owner or partner record) and we collect the information from you.

We use your personal information for the purposes reasonably required in order for us to carry on business, including the following:
  • identify you;
  • ensure our records are correct;
  • establish and administer your registration with us;
  • deal with an emergency through alternate contacts;
  • create and maintain an effective business relationship; and
  • send information to you.
Disclosing Personal Information
Situations where we may be required to disclose personal information about our customers or other individuals with whom we do business are varied.
Some examples are:
  • To Assist an Owner: We disclose guest information to the owner of a unit when the guest has expressed interest (i.e. has completed a match) in booking the owner's unit.
  • To Assist a Guest : We disclose owner information to a guest who has expressed interest for the purpose of renting (i.e. has completed a match) in the owner's unit.
  • To Assist a Customer's Agent : We may disclose an individual's personal information to a person whom we reasonably believe to be acting as the individual's agent for the purpose of gathering that information. For example, we may disclose information to an individual's legal counsel if we are satisfied that that person is seeking the information at the request of the individual.
  • To Facilitate Accounting Process : We may disclose information for the purpose of collecting on a debt obligation owing to us.
  • To Protect a Person or Persons from Imminent Danger: to a public authority, or its agent, if we reasonably believe that the disclosure is required to preserve life or property from imminent danger, and it appears that the danger could be minimized or avoided by disclosing the information.
  • Specific Confidential Situations : to third parties in connection with a proposed sale of part or all of our business. In such case, we will obtain the agreement of the third parties to protect the confidentiality of that information.
  • For Legal Compliance : for law enforcement purposes and to the extent required to comply with legal requirements or regulatory orders.
  • For Remarketing : for marketing online ads. Third-party vendors, including Google, show our ads on sites across the Internet. We use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to our website.
Your Options Regarding Personal Information
Please note that you may withdraw or limit your consent to our collection, use, or disclosure of your personal information at any time, subject to any legal or contractual restrictions. We will process and implement such requests within a reasonable amount of time. Please note that such requests may limit our ability to provide you with the optimal level of service or any service.
To opt out of Google Analytics for Display Advertisers and customized Google Display Network ads, visit the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/) and the Google Analytics Opt-out Browser Add-on (http://tools.google.com/dlpage/gaoptout/).

Our Commitment
We do not provide personal information about our customers or other individuals to third parties for any reasons other than those described above, nor do we sell lists of this information. Unless we hear from you, we will assume you wish us to continue to collect, use and disclose your personal information in accordance with our Privacy Policy described above.

Who to Contact
For privacy related requests, concerns and questions, please call 1-888 869 6377 and talk to our Privacy Officer, Tony Lopes.
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