Payment Protection +

Since 1994 we have successfully protected our customers from negative experiences when it comes to their rent payments. We recognize that the world is a big place and that, when you are traveling a long way and using your hard earned money, you want greater peace of mind when it comes to renting a property with a private vacation rental owner.

That is why we offer guests Protection+, an optional Rent Payment Coverage program that covers up to $6,000 of rent for only an additional $20. Secure your vacation rental through Owner Direct with confidence! Ask a customer service specialist about Protection+ today.


Protect Your Rent - Plus - Receive Premium Support Services

  • Our office is open every day of the year.
  • You can call our office toll free from Canada, United States, United Kingdom and Australia, (our International number can be used for all other world regions).
  • Our highly dedicated and trained Customer Service Team resides across Canada in order to offer extended calling periods for our customers.
  • We will handle and mediate any communication concerns you may have with the owner you have been matched with.
  • We will assist you with locating a vacation rental if you require alternate accommodation. We will review our large inventory of rental units in hopes of locating a perfect match for your holiday. If, in the event we are unable to locate an alternate property on our website, we will research and provide other reliable resources for you.
  • Our non-refundable matching fee portion becomes refundable in the event of a legitimate claim.

Must Be Purchased in Advance

You must purchase Protection+ at the same time as completing your match.

In the event that you (or the owner of the property) do not complete the match within the 24 hour grace period, the $20 premium and matching fee are not charged.

This optional protection and extra benefits are not available to any guest who has not purchased the guarantee prior to completing the booking.

View Terms and Conditions before Purchasing Your Protection+
Experience the difference, no waiting
 
Experience the difference, no waiting
Toll Free USA, Canada
1.888.869.6377
Toll Free UK
0.800.249.4265
Toll Free Australia
1.800.150.197
International Rentals
1.250.469.9543