The following review(s) were provided by the property manager.
Nice condo
The bathtub was awesome. Huge and clean. The bed was very comfortable, but I would not recommend trying to sleep on the pullout couch. I was surprised to find that the fireplace was gas, but I suppose gas is easier. The location was great; walking distance to many wonderful restaurants.
Response from Northern Michigan Escapes, LLC; Wednesday, February 17, 2021
Amanda,
Thank you so much for your kind words about our facility! We are so happy that you enjoyed your stay!
We look forward to seeing you agian!
Thank you,
Brandi McPherson
General Manager
Pointes North Inn
Reviewed On: 1/26/2021
Perfect weekend
Our stay was perfect. The place was immaculate and everything worked. Close enough to downtown Charlevoix to walk to cafes, shops, and brew pub. The fireplace was a romantic touch, and the jacuzzi tub was wonderful after hiking along the lakeshore all day. Cute little patio, too. There is also an indoor pool that looked nice, but we didn’t use it.
Response from Northern Michigan Escapes, LLC; Friday, November 13, 2020
Christina, thank you for the kind words and the 5-star score! We hold our housekeeping team with high esteem and it's good to know when their hard work pays off. I will share this with them and give kudos all around. Thank you, Matthew T. Smith General Manager - Pointes North Inn
Reviewed On: 11/10/2020
A fine place to stay
Peaceful and nice accommodation. Just a great setting and location for a peaceful and convenient northern Michigan vacation
Response from Northern Michigan Escapes, LLC; Thursday, September 17, 2020
Patricia, Thank you very much for the smashing review! I am so glad that you had a chance to come up and see us. Be well! Matthew T. Smith General Manager - Pointes North Inn
- Patricia P.
Reviewed On: 8/16/2020
So wonderful we stayed twice!
We booked at the last minute after deciding to extend our vacation in Munising, and we were recommended by a friend to stay here on the way to the UP AND on the way back because we loved it so much! They had dog friendly rooms and they were BEAUTIUFL rooms! Our AC didn't work but the guy at the front desk, Matt I think his name was, was absolutely amazing and so accommodating. Offered to switch rooms more than once for us, to which we declined because everything else was so wonderful. Great people, great place!
Response from Northern Michigan Escapes, LLC; Tuesday, October 6, 2020
Oh my! Sarah, thank you so very much for the wonderful words. We love it when what we do here is appreciated and reflected back to us. I am overjoyed that you and your pet fully enjoyed what we have to offer! From the bottom of all our hearts, thank you for choosing Pointes North Inn and hope to see you again! Matthew T. Smith General Manager - Pointes North Inn
- Sarah A.
Reviewed On: 10/2/2020
Great stay in Charlevoix.
Great place and wonderful location, simply right outside your door walk to town and restaurants.
Response from Northern Michigan Escapes, LLC; Friday, October 23, 2020
Dear John, Thank you for the 5-star review! We appreciate you taking time to let us know how we did. I am sure that we will see you again. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager – Pointes North Inn
- JOHN P.
Reviewed On: 10/18/2020
Short stay
We’ve stayed at Pointes North many times, this was just an overnight. This is a nice condo hotel with both one and two bedroom units. The location couldn’t be better as you can see the lake from almost every screened-in porch and you are right downtown. As a bonus, you can stay with your dog.
Response from Northern Michigan Escapes, LLC; Saturday, October 24, 2020
Dear RJ, thank you for the review! As always, it was great having you. We love that our four-legged friends enjoy our rooms as much as our two-legged ones. With everything right at your fingertips, Pointes North can be a bit addictive. Once you experience what we have to offer, you'll want to go back. We hope to see you again! Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- RJ P.
Reviewed On: 10/24/2020
Ski weekend
Nice spot, great price, after 9p check in should be made very obvious added undue stress
Response from Northern Michigan Escapes, LLC; Saturday, August 1, 2020
Lisa, Thank you for taking time to leave a review. We appreciate the feedback! I am sorry that the after-hours check-in had given you issues. If you could contact me directly, I would love to figure out what happened and how we can improve our system. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Lisa M.
Reviewed On: 3/4/2020
We liked it
Yes it‘ was a very nice place the staff at the front desk were nice had two issues and they took care of them right away. I would stay there again and recommend this place.
Response from Northern Michigan Escapes, LLC; Thursday, March 19, 2020
Anne, Thank you for giving us a perfect rating and for recommending Pointes North Inn to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Thank you for making Pointes North Inn your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Anne L.
Reviewed On: 2/25/2020
Review
Very nice, great place for our Newfoundland dog
Response from Northern Michigan Escapes, LLC; Thursday, March 19, 2020
Tamzon, I am glad that you and your pet enjoyed the room! Thank you for making Pointes North Inn your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
Reviewed On: 3/1/2020
Perfect in every way!
I was looking for a dog friendly place to stay and this suite had something for everyone. It was comfortable, clean, quiet, and cozy. It was a nice way to surprise my husband who thought I had forgotten his birthday....a fireplace, a Jacuzzi, nice view in the heart of town.
Response from Northern Michigan Escapes, LLC; Friday, July 31, 2020
Mary, Thank you very much for the kind words and taking time out of your busy schedule to leave a review! We aim to make every experiance at Pointes North Inn one that will remain vivid for years to come. I am thinking that may be the case for your stay! I am so glad that we were able to have your pet stay with you as well. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Mary B.
Reviewed On: 6/27/2020
Review
Rental experience was excellent. Centrally located within walking distance of restaurants and the water.
Response from Northern Michigan Escapes, LLC; Sunday, August 2, 2020
Charles, Thank you for taking time to leave a review and say a few kind words! Charlevoix is a one of a kind town, nestled between two gorgeous bodies of water. Not to be missed for sure! I'm sure we'll be seeing you again. Matthew T. Smith General Manager- Pointes North Inn
- Charles K.
Reviewed On: 5/17/2020
Awesome!!!!
It was good. Everything we needed and some. The location was perfect. Our furry friend was also very happy.
Response from Northern Michigan Escapes, LLC; Saturday, August 1, 2020
Dear Victoria, Thank you for your review. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Having pet-friendly suites are a rarity for the downtown Charlevoix area and I am very happy that we could accomodate you and yours! Thank choosing our Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
Reviewed On: 7/26/2020
Not worth the money
This condo is very tired and is in bad need of updating. The flooring and kitchen are the only things that are relatively new. The bathroom, furniture, walls, molding, carpet all are quite rough. We rolled the rug up and found it was covered in stains. The frame around the tub looks like it was assembled by an 8th grade shop class. The porch is unusuable due to the noise from the very close road. Traffic backs up every 30 minutes when the bridge gows up and trucks and RVs sit right outside the porch and idle. Weeds and bushes were overgrown outside the screen door. There was an old disgusting piece of carpet laid out as a doormat. We paid $260 for two nights and $320 for two nights. It was worth $59.99/night at best.
Response from Northern Michigan Escapes, LLC; Friday, July 31, 2020
Michael, thank you for taking time to leave a review and some feedback. As the suites at Pointes North Inn are individually owned, I will discuss some ways that will improve guest experiance and I may contact you directly to get your take on what exactly we can do to accomplish that. I am sorry that the screened in patio is noisy, I guess that is a small price to pay for the location though! I hope you stay with us again in the future. Matthew T. Smith General Manager - Pointes North Inn
- Michael P.
Reviewed On: 7/22/2020
Charlevoix Condo
Very clean and comfortable condo. Next to the Weathervane Restaurant. Walking distance to downtown shops and Lake Michigan waterfront and beach area. Screened-in porch nice to relax, it faces the main street so there is a lot of car traffic in front of porch. Pool was closed while we were there due to maintenance. We loved the Gem Car Mushroom House Tour and also the Fisherman's State Park in the area. We would stay here again.
Response from Northern Michigan Escapes, LLC; Saturday, August 1, 2020
Dear Catherine, Thank you for the near perfect rating, we appreciate the feedback. Althought there is some street noise, you really can't beat our location. Only a minute walk away from all the beautiful stores and bars. We always like to hear how much guest enjoyed our inn and the facilities that we provide and I am sorry again about the pool. Matthew T. Smith General Manager- Pointes North Inn
Reviewed On: 7/26/2020
Pointes North Inn Room 102
We stayed at Pointes North Inn Room 102 for our August 2017 wedding. Prior to our stay we had a great experience with Matt at the front desk. However, we had issues with the young lady at the front desk during our stay texting or having us wait 20 minutes while she was taking customer calls. We also had our toilet break twice while we were there. The refrigerator and bathtub were also quite dirty. It was confirmed that the rooms for several of our guests were ready at 11AM on the day of check-in, but when they tried to check-in at 1:30PM they were told they would need to pay $50 to check-in early. The services and quality do not align with the nightly price. The best aspects are the location and Matt the manager.
Response from Northern Michigan Escapes, LLC; Saturday, September 2, 2017
Katie, Thank you for leaving a review. I did talk to the young lady and she had stated that in fact she was on a phone call with a guest for approximately 15 minutes. The attitude of the guest on the phone and her being a new employee did not allow for a moment for her to put him on hold. She did say that you had complimented her on handling a call such as that. I am sorry that the toilet gave you issues and I am glad that we could get that fixed as quickly as we did. I don't remember you mentioning the refrigerator or the tub to me during your stay, as anything that we may overlook needs to be amended immediately. With busy weekends such as that, there is quite a bit to coordinate both with housekeeping and with guests. To ensure that all guests recieve the same amount of service there is a charge for the early check-in to accomodate for that. The rooms may have been unoccupied, however we still have to inspect them to ensure that we don't miss a refrigerator or a bathtub that may need extra attention. I hope that you give us another chance and I will do everything in my power to make sure that you have a vacation of a lifetime. Thank you again. Matthew T. Smith General Manager- Pointes North Inn
Reviewed On: 8/30/2017
Great Northern Escape
A wonderful, friendly, cozy get away spot!
Response from Northern Michigan Escapes, LLC; Monday, February 27, 2017
Dear Shyla.
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
Sincerely,
Matthew T. Smith
General Manager- Pointes North Inn
Northern Michigan Escapes, LLC
Reviewed On: 2/22/2017
First Time
Nice accommodations, but the air conditioner in the living area had a gap that allowed a lot of cold air to come in, making it uncomfortable to sit on the sofa.
Response from Northern Michigan Escapes, LLC; Thursday, January 26, 2017
Hello Ronald -
We are glad to hear that you enjoy your time here.
We were unaware of the issue with the air conditioner housing. It will be amended soon.
Sincerely,
Matthew T. Smith and NME staff
Reviewed On: 1/25/2017
peaceful reflection
very friendly staff here, especially Matt. Surprisingly quiet, very clean, dog friendly and very good location with view. Felt just like being home and we are sold on doing this kind of rental again instead of motel/hotel
Response from Northern Michigan Escapes, LLC; Monday, May 15, 2017
Callie,
Thank you for the kind words. I am very pleased that you are going to be repeat customers.
We love to see familiar faces, both human and dog!
Thanks again,
Matthew T. Smith
General Manager- Pointes North Inn
- callie s.
Reviewed On: 5/14/2017
Charlevoix
Very nice and clean, great location,friendly staff.
Response from Northern Michigan Escapes, LLC; Tuesday, May 2, 2017
Dear Suzanne,
Thank you for the kind words! We look forward to having you again.
Sincerely,
Matthew T. Smith
General Manager- Pointes North Inn
Reviewed On: 4/25/2017
Pointes North
pillows were like pancakes. terrible smell of gas that we reported and was not fixed. had to ask to have sheets changed. would not even have coffee at breakfast because nothing looked clean. did not offer decafe coffee. shower pressure was extremely slow could hardly rinse my hair of shampoo. Have stayed here before and liked it, but never again
Response from Northern Michigan Escapes, LLC; Monday, August 14, 2017
Robert, Thank you for leaving a review. I am sorry that you feel we have fallen below par for your stay. We do have other pillows in inventory, in addition to the two extra in the closet for the pull-out. If you had requested different I or any one on staff could have gotten them for you. When you and your wife had mentioned the smell of gas, I thanked you and had stated that it was in the process of being fixed. It was fixed the morning that you had checked out. I am curious, what in particular was off-putting about the breakfast area? I know that we have a strict cleaning schedule for the lobby and would be interested in locating the slack present. I am sorry, but as a general rule we do not make decaffeinated coffee in the morning, but we do supply the rooms with decaf packets and would gladly make some if you had requested it. I will have maintenance look into the water pressure issue. Perhaps there was an abundance of individuals taking showers or bathing at the time. I am sorry that you were not happy with your stay. However, I think that we could have accomodated you in a few of the items if you had simply asked us. Matthew T. Smith General Manager- Pointes North Inn
Reviewed On: 8/11/2017
Wedding Stay
It was very pleasant. I was relieved we could bring our dog. Accommodations were very clean. I was totally satisfied.
Response from Northern Michigan Escapes, LLC; Thursday, August 2, 2018
Dear Karen,
I am very pleased that everyone, including our four-legged friends, enjoyed their stay!
We hope to see you again!
Matthew T. Smith
General Manager- Pointes North Inn
- Karen M.
Reviewed On: 6/12/2018
Home Away From Home
We love staying in Pointes North, they are always friendly, the location is perfect and we can bring our dog with us on these trips. We try to stay at Pointes North every time we go up to Charlevoix!
Response from Northern Michigan Escapes, LLC; Wednesday, November 15, 2017
Alyssa,
We love having you and thank you for taking time to leave a review! Suite 102 is perfect for a getaway to Charlevoix with your four-legged family member. If you have a bigger group with you next time, we do have two-bedroom dog-friendly suites!
We look forward to seeing you again.
Matthew T. Smith
General Manager- Pointes North Inn
- Alyssa S.
Reviewed On: 11/14/2017
Awesome Rental and Location!
We love staying at Pointes North Inn. Charlevoix and Pointes North make for a great vacation experience. Close to shopping and bars! Nice walks to the pier and beach. Our rental felt like home and we enjoyed relaxing after long days of vacation. Just wish the pool was open a little later. Would have loved a nice swim at the end of the evening.
Response from Northern Michigan Escapes, LLC; Saturday, August 25, 2018
Chris,
Thank you for leaving a review.
Our proximity to the downtown area and all that is has to offer is tough to beat!
My apologies on the pool hours, we'll see if we can get those extended a bit for your next stay.
Thank you for making Pointes North Inn your Northern Michigan escape.
Matthew T. Smith
General Manager - Pointes North Inn
Reviewed On: 8/23/2018
Disappointed
The pictures on the website were very deceiving. They truly didn’t tell the real story. For what we paid to rent this unit, we were very disappointed. This place is in need of major upgrading.
Response from Northern Michigan Escapes, LLC; Sunday, September 16, 2018
Jeff, I'm sorry that your stay with us fell below your expectations. If you could reach out to me directly I am curious what specifically could use upgrading, I will pass it on to the owner. Thank you. Matthew T. Smith General Manager - Pointes North Inn
- Jeff M.
Reviewed On: 9/15/2018
enjoyable experience mostly
what a nice location and beautiful accommodations. we had intended to stay 3 nights but left early because starting at 10 am on the last day, heavy construction was being done in the room directly above us. It was a rainy day and we were going to stay in the condo and read. But the construction noise was very disruptive. Matthew offered to change our room but the one offered was a downgrade so we headed home. Matthew graciously did NOT charge us for the 3rd night so we were very pleased by this. we would return to this suite in the future
Response from Northern Michigan Escapes, LLC; Saturday, November 10, 2018
Robert, Thank you for the review! I am very sorry about the construction. We have to wait until the off season for any updates to our condos. I am very glad that you enjoyed the suite. Thank you for making Pointes North Inn your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
Reviewed On: 11/8/2018
Such a lovely place!
The room was nice and the staff was amazing! We really had a nice weekend trip here. We will definitely be back!!!
Response from Northern Michigan Escapes, LLC; Saturday, March 30, 2019
Thank you Ashley! We hope to you'll visit us again soon. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Ashley S.
Reviewed On: 3/13/2019
Great Romantic Getaway
The location was perfect, we could walk to anything we needed in Charlevoix. The service was great. The only thing was we did notice some ants in the unit.
Response from Northern Michigan Escapes, LLC; Thursday, April 25, 2019
Annie,
Thank you for the review, we appreciate the feedback!
I'm sorry about the ants, we will pest control go in during their monthly property treatment. I am glad that you enjoyed the room and our beautiful little town.
Thank you for choosing Pointes North Inn for your Northern Michigan escape!
Matthew T. Smith
General Manager - Pointes North Inn
- Annie S.
Reviewed On: 4/25/2019
A Gem in Northern Michigan!
The accommodations exceeded our expectations. Nicely furnished, immaculate, everything and more of what we needed, so very comfortable and very nice and welcoming hosts. Great location!
Response from Northern Michigan Escapes, LLC; Sunday, October 13, 2019
Dear Cynthia, Thank you for the review. Suite 102 is an amazing room, the owners remodeled the beginning part of last year and it has been a hit ever since! I hope what we offer in customer service makes up for the lack of view. I am very happy that you enjoyed the bread. Thank you for making Pointes North Inn your Northern Michigan escape and I hope to see you again! Matthew T. Smith
- Cynthia T.
Reviewed On: 10/3/2019
Pet Friendly and Great Location
We enjoyed this one bedroom apartment in downtown Charlevoix. Very Clean and comfortable. Nice patio with green space for our dog.
Response from Northern Michigan Escapes, LLC; Sunday, November 24, 2019
Jennifer, I am glad that you and your pet enjoyed the room! Our front area is a great spot for a short dog walk. Thank you for making Pointes North Inn your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Jennifer B.
Reviewed On: 11/2/2019
Nice Get-A-Way Weekend
Great location and venue for a weekend away
Response from Northern Michigan Escapes, LLC; Saturday, February 8, 2020
Jeffrey, We appreciate you taking time to leave a review! I am glad that you enjoyed what Pointes North Inn has to offer. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn
- Jeffrey C.
Reviewed On: 2/5/2020
We stayed at Pointes North Inn Room 102 for our August 2017 wedding. Prior to our stay we had a great experience with Matt at the front desk. However, we had issues with the young lady at the front desk during our stay texting or having us wait 20 minutes while she was taking customer calls. We also had our toilet break twice while we were there. The refrigerator and bathtub were also quite dirty. It was confirmed that the rooms for several of our guests were ready at 11AM on the day of check-in, but when they tried to check-in at 1:30PM they were told they would need to pay $50 to check-in early. The services and quality do not align with the nightly price. The best aspects are the location and Matt the manager.
Reviewed On: 8/30/2017
pillows were like pancakes. terrible smell of gas that we reported and was not fixed. had to ask to have sheets changed. would not even have coffee at breakfast because nothing looked clean. did not offer decafe coffee. shower pressure was extremely slow could hardly rinse my hair of shampoo. Have stayed here before and liked it, but never again
Reviewed On: 8/11/2017
very friendly staff here, especially Matt. Surprisingly quiet, very clean, dog friendly and very good location with view. Felt just like being home and we are sold on doing this kind of rental again instead of motel/hotel
Reviewed On: 5/14/2017
Very nice and clean, great location,friendly staff.
Reviewed On: 4/25/2017
A wonderful, friendly, cozy get away spot!
Reviewed On: 2/22/2017
Nice accommodations, but the air conditioner in the living area had a gap that allowed a lot of cold air to come in, making it uncomfortable to sit on the sofa.
Reviewed On: 1/25/2017