The following review(s) were provided by the property manager.
Clean cabin & great rental company
Our cabin was a nice little getaway. As soon as you walked in, you could tell it was clean! The layout of the house was great. We really enjoyed the pool table and hot tub. It would have been nice to have had a fire stick or some kind of movie access in the theater without having to use DVDs. Because of this, I don’t think we actually used the theater at all! if I would’ve realized in advance, I would have brought a Firestick or Apple TV from home. Also, the beds were probably the most uncomfortable of any place I have stayed. This is something that could be a very easy fix! Foam mattress covers and some upgraded bedding would make a huge huge difference! I loved the use of the fireplace and how easy it was. There were no Christmas decorations up when we arrived on December 21. Thankfully my husband found a Christmas tree in a Closet downstairs and I put that up! That made a big difference since we were there the week of Christmas. I feel the whole rental staff was great! We enjoyed using the grill, and the kitchen was equipped with anything we needed. We had a very nice stay.
Response from Elk Springs Resort Cabin Rentals; Thursday, December 29, 2022
As always, we love hearing about great family experiences with our rental company! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Eagles Nest is full of great amenities for the kids and adults to enjoy! We certainly apologize if the beds were not comfortable to your liking. We know each person has their own definition of comfort when it comes to mattress comfort. However, we certainly will have one of our experienced staff members inspect the cabin furniture. We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Juli I.
Reviewed On: 12/27/2022
Eagle's Nest, 11/2022
Our cabin was absolutely wonderful. The only complaints we had were the floors were very squeaky and we wished the tv in the movie theater room had cable or the ability to connect to streaming services. We didn't bring any movies and the ones in the cabin were outdated so we didn't get to use this room. We did have one maintenance issue but they responded immediately, corrected the issue and were very professional!
Response from Elk Springs Resort Cabin Rentals; Thursday, November 17, 2022
We are glad that you enjoyed your recent stay with us, Margaret! You chose the perfect cabin to relax in and enjoy the peaceful mountain scenery. We forwarded your feedback about the cabin to our teams for follow-up. We enjoyed having you as our guests, and look forward to working with you again soon. We encourage guests to book direct and save up to 15% on your booking. Hurry back!
- Margaret B.
Reviewed On: 11/14/2022
Great location and views
I was disappointed in the cleanliness of the cabin, there was a lot of dust and dirt everywhere. It did not look like it was dusted in quite a while, the air intake vents were filthy (so how clean were the filters?). We all sneezed a lot. There were dust bunnies on the fans, beams, corners and stair railings. The hottub was clean and enjoyable. The view was beautiful. The theater room was very nice. The beds were very comfortable. It was very close to Gatlinburg, so we could get supplies and visit stores and shows.
Response from Elk Springs Resort Cabin Rentals; Tuesday, January 25, 2022
Thank you for your kind review, Vera. It is great to hear that your recent stay was a successful one, and we are sorry that you were disappointed in these aspects of your stay. Your review certainly concerns us, as none of these items was reported during or after your stay. We have 24/7 guest assistance to ensure that any need that arises can be resolved quickly. These items have been sent to our housekeeping team for review and resolution. Remember, as a repeat visitor you will save 10% on future stays, and we look forward to working with you again soon!
- Vera S.
Reviewed On: 1/25/2022
Great Stay!
Everything as advertised!
Response from Elk Springs Resort Cabin Rentals; Wednesday, April 6, 2022
Christopher, we are thrilled to hear that you enjoyed your recent stay with us! We enjoyed having you as our guests, and we look forward to working with you again soon. Our goal is to always exceed your expectations! Remember, as a repeat visitor you will save 10% on future stays. See you soon!
- Christopher B.
Reviewed On: 4/5/2022
A great stay overall
This was our first time renting a cabin and we were not disappointed. The property management staff was so easy to work with, from the time I made the reservation until the day we checked out. Thank you for your amazing service!<br/><br/>The cabin is located in a very nice location. It is close to the arts and crafts district, the local grocery store and several restaurants. All things that I looked for in a vacation stay. Check out the Alamo Steakhouse for dinner and Little House of Pancakes for breakfast. Both were great experiences for us!<br/><br/>Our cabin was mostly well maintained. However, there seems to be a lot of details missed when it comes to the exterior and the balconies. We had trash and, most disturbingly, a bunch of toe nail clippings all over the top balcony. In addition, the cabin offers a gas grill, which is a nice feature that we had planned to use. Sadly, the inside of the grill looks like it has never been cleaned. The grease is built up so badly that the left hand burners don’t even light so we were not able to use it. We were completely shocked when we took the kitchen trash out for the first time as well. The bottom of the inside of the kitchen trash can is so dirty that it should probably just be replaced. <br/><br/>The areas for us that didn’t hit 100% were very small details and did not take away from our overall stay. These are just things that need to be pointed out so that our next visit to Elk Springs can be even that much more amazing. <br/><br/>We would definitely stay here again and would recommend the area and the cabin to family and friends!
Response from Elk Springs Resort Cabin Rentals; Monday, June 20, 2022
Thank you for sharing your experience with us, Leslie. We are sorry you experienced these issues. Your feedback has been forwarded to our housekeeping supervisor. Please do not hesitate to contact us should you find any areas that are not up to par. We provide 24/7 guest assistance to ensure any need that arises can be resolved quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
Reviewed On: 6/19/2022
Paradise Found !
Our experience was wonderful from the day of reservation until checkout. We liked the view of the cabin. It was very clean, organized, and well stocked with kitchen things we needed. Overall we enjoyed the cabin.
Response from Elk Springs Resort Cabin Rentals; Wednesday, October 12, 2022
Thank you, Amberlie, for sharing your experience with us. We are delighted to hear you enjoyed your stay. We strive to have the best cabins and want nothing more but for our guest to feel as if they have a home away from home. We hope you choose to visit us again soon. Remember, as a returning customer you will receive 10% off future stays. Thank you!
Reviewed On: 10/12/2022
Great place to stay
We really enjoyed our stay. The cabin was beautiful and well maintained. Will definitely stay again.
Response from Elk Springs Resort Cabin Rentals; Wednesday, July 21, 2021
It is delightful that you enjoyed your recent cabin stay! We enjoyed having you and hope you will make plans to stay with Elk Springs again on your next trip to The Great Smoky Mountains.
- Carolyn P.
Reviewed On: 7/21/2021
Much needed family getaway
This rental was everything it proclaimed and more. My family had room to roam in this spacious chalet. My favorite was the back porch in the morning drinking my coffee with nature. A trip next year is already in the plans.
Response from Elk Springs Resort Cabin Rentals; Wednesday, August 4, 2021
Thank you for your wonderful review, Shannan! We are happy to hear you enjoyed your stay and hope to see you again soon! Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Shannan S.
Reviewed On: 8/4/2021
Great place to stay
The cabin is in a very nice location and is beautiful. Our only issue was that we could not get the theater system to work.
Response from Elk Springs Resort Cabin Rentals; Friday, August 20, 2021
We are delighted that you enjoyed your recent cabin stay! We sincerely apologize that the theater system was not working, but we are sure that you will agree that our staff worked tirelessly to resolve this item. We enjoyed having you and hope you will make plans to stay with Elk Springs again on your next trip to The Great Smoky Mountains. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Wendy C.
Reviewed On: 8/20/2021
Fall Girls Trip
It was a great weekend. Lots of room and a fabulous theater room. We always stay where there is a theater room and this was the best by far.
Response from Elk Springs Resort Cabin Rentals; Wednesday, November 10, 2021
Thank you for your kind review, Lisa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again in the future. We encourage guests to book direct and save up to 15% on your booking.
Reviewed On: 11/10/2021
Great Getaway
Beautiful, secluded cabin!! Kids and adults enjoyed the theater room and arcade game!! We had a couple of issues when we came in, a light was out and the cable on the projector wasn’t working!! The guy came right out and fixed the light and came back the next day with the cable for the projector!! He fixed us right up...although after fixing the projector, it was crooked on the screen and you couldn’t see the corner of the movie!! Wasn’t a huge deal!! He was very friendly and kind!! <br/>Probably our favorite cabin out of the 2 we’ve stayed in!!
Response from Elk Springs Resort Cabin Rentals; Wednesday, October 20, 2021
Thank you for sharing your experience with us, Daniel! We are happy you enjoyed your stay. Thank you for bringing the issues to our attention. As you experienced first-hand, we are staffed and ready to assist you, should the need arise. We are happy to see the technician was able to address the issues. Thank you for letting us know it is crooked. We will send someone out to take care of that! We enjoyed having you as our guest and hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Reviewed On: 10/20/2021
Birthday/Girls trip
Everything was amazing.. the view of the mountains was breathtaking..the cabin was very beautiful and well friends and I really enjoyed our stay and planning on returning..thanks for such a lovely experience
Response from Elk Springs Resort Cabin Rentals; Saturday, September 25, 2021
Thank you for your wonderful review, Loretta! We are excited to hear your visit was memorable. We enjoyed having you as our guest and would consider it an honor for you to stay with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Loretta B.
Reviewed On: 9/24/2021
Wonderful Cabin!
This was a quick weekend getaway with our kids. The cabin was beautiful and very clean! The kids loved the hot tub and sauna and we enjoyed watching Christmas movies in the theater room! We will definitely stay again!
Response from Elk Springs Resort Cabin Rentals; Tuesday, December 7, 2021
It was our pleasure to provide you with luxury accommodations during your visit. You selected a great cabin in The Great Smoky Mountains. We strive to be the best in the business and we want nothing more than our guests to feel as though they have a home away from home while in our area. We encourage guests to book direct and save up to 15% on future bookings. See you soon!
- Laurie S.
Reviewed On: 12/7/2021
Excellent
We really enjoyed our stay in the cabin. It was beautiful. Everything was really clean. We had a couple of questions while we were there and the property managers were very responsive to our needs. We will be back!!! Near the Arts & Crafts community and we highly recommend eating at Three Jimmys.
Response from Elk Springs Resort Cabin Rentals; Thursday, December 30, 2021
Thank you, Kim, for sharing your experience with us! You couldn't have picked a better time of year or cabin to stay in on your visit to the Great Smoky Mountains. We are delighted to know you enjoyed your time with us. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, adventure awaits!
- Kim O.
Reviewed On: 12/30/2021
Not restful - critters crawling around in the cabin each night
There are critters or animals in the walls of this cabin that we had to listen to every night of our stay. Heard on the main floor and on the upstairs floor all night every night of our stay. I called maintenance and told them about the issue and they sent someone to “look at it.” They seemed totally unsurprised about the issue and never followed up after I called. I will not stay here ever again because it was the worst nights sleep every night of our trip.<br/><br/>On top of the critters, the cabin had not been properly cleaned in a long time. Only the surface areas had been touched. I opened a blanket on the couch and food fell out of it on our first night there. I found pills on the carpet in the bedroom. Vacuuming was not a priority for the cleaning crew.
Response from Elk Springs Resort Cabin Rentals; Tuesday, December 31, 2019
It is regrettable to know your stay was less than satisfactory. Your review certainly concerns us, as nothing was reported during or after your stay about the cleanliness of the cabin. We have 24/7 guest assistance to ensure that any need that arises can be resolved quickly. We strive to have the cleanest cabin in all our area and it is unfortunate to know you did not encounter that. All of our cabins are treated monthly by our local pest control company, and we can assure you critters are not a typical issue at our cabins. We have reviewed your report and ensure you we have vendors resolving the issue. We apologize for any inconvenience and hope you enjoyed your time spent in our area. Thank you.
- Lejia R.
Reviewed On: 12/31/2019
Great Place!
We had a great time here at the cabin. I would recommend it to anyone for a nice/quiet getaway. My only “issue” if you would call it that was the lighting in the showers were very dim and it was hard to see. Otherwise perfect stay, and it was very clean!
Response from Elk Springs Resort Cabin Rentals; Friday, February 28, 2020
Thank you for your wonderful review, Hayley. We are delighted that everyone had such a fantastic stay at Eagles Nest. Thank you for your feedback regarding the shower lighting. We hope you will make plans to stay with Elk Spring again on your next trip to Gatlinburg. Remember as repeat visitors you will receive 10% off your next booking!
- Hayley W.
Reviewed On: 2/28/2020
Great 4 day retreat
Very clean cabin. It was very relaxing and had so many amenities. We will definitely stay here again.
Response from Elk Springs Resort Cabin Rentals; Wednesday, April 15, 2020
We are delighted to hear you enjoyed your recent cabin stay, Robert. We certainly agree! Eagle's Nest is a great cabin with lots of great amenities, and the location is great as well. It would be a pleasure to serve you again in the future. Remember as repeat visitors you will enjoy 10% off your next booking!
- Robert G.
Reviewed On: 4/14/2020
My family getaway
The cabin was perfect,very clean had everthing we needed I talked to Brandy several times,she was awesome,the friendliest person i have ever delt with
Response from Elk Springs Resort Cabin Rentals; Tuesday, February 25, 2020
As always, we love hearing about great family getaways with our rental company. It is delightful to hear that you enjoyed your visit and that our staff was friendly and professional! We hope you will make plans to visit us again on your next trip to The Great Smoky Mountains. Remember as repeat visitors you will receive 10% off future bookings!
- Treva T.
Reviewed On: 2/25/2020
Excellent stay
We done a lot of research before booking and it really paid off! We were all pleased with the location, condition and staff at Elk Springs. It was exactly what we needed and to have and the seclusion was fantastic. We will be back in the fall.
Response from Elk Springs Resort Cabin Rentals; Monday, June 29, 2020
It was our pleasure to provide you with luxury accommodations during your visit, James. You selected a great cabin with an amazing view of The Great Smoky Mountains. We strive to be the best in the business and we want nothing more than our guests to feel as though they have a home away from home while in our area. We encourage guests to book direct and save up to 15% on future bookings. See you soon!
- James Y.
Reviewed On: 6/29/2020
Eagles nest
Overall another great vacation in gatlinburg. Cabin is very nice and clean. Are only issue with the stay was the home theater wasn't working, so that kinda bummed our plans out.
Response from Elk Springs Resort Cabin Rentals; Sunday, October 4, 2020
Thank you for taking the time to review your recent cabin stay, Ronald. We certainly apologize that the theater was not working during your stay; however, it does appear this has been resolved. Again, thank you for staying with us, and we hope you will choose to visit Elk Springs again in the future.
- Ronald H.
Reviewed On: 10/2/2020
Expected a Hallmark Christmas, got a Griswold Christmas Vacation
We stayed at Eagles Nest from 12/20/20-12/26/20. We acknowledge that a huge snowstorm knocked out power at the end of the week, and that was out of Elk Springs' control. Our disappointment comes from Elk Springs' lack of communication and failure to provide alternatives. The power loss not only knocked out heat and appliances (so no way to cook or store food and no hot water), but also cut off all communication, as cell phones did not work with no WiFi and the only landlines in the cabin were cordless phones that require electricity. Elk Springs made no effort to communicate with cabins to ensure guests had food or if they wanted to make alternate arrangements. <br/>In addition, we had a rodent problem - a chipmunk that got into the cabin at least twice. My son spent 2 of the 5 nights we slept at the cabin listening to a rodent scurrying around his bedroom. The cabin was generally well maintained and had some nice amenities (the media room was great; no clue about the hot tub or sauna as the multi-day power outage occurred during the time we planned to use those). But overall, there were issues. For a cabin that supposedly sleeps 10, there were 6 towels/washcloths. Multiple light bulbs were out. The jacuzzi jets in one tub would turn themselves on while the shower was running. And the rain shower heads had so little water pressure they were nearly unusable. <br/>When we e-mailed Elk Springs after our trip about these issues, the response we received was: "We are very sorry to hear that your stay was not enjoyable. We appreciate your detailed feedback this will definitely be helpful in improving our cabins. Have a good night."<br/>Elk Springs bills itself as "A Luxury Cabin Resort." Neither the experience nor the customer service meets that label.
Response from Elk Springs Resort Cabin Rentals; Monday, January 4, 2021
Thank you for the feedback, Benjamin. We do certainly apologize for the issues you had during your stay. We had over 17 thousand people without power in Sevier County and some took days to come back on. We were at the mercy of the electric department (who worked countless hours), there was not a whole lot we could of done during that time. We understand your frustration and again we do apologize what you had to experience during your stay.
- Benjamin W.
Reviewed On: 1/4/2021
AMAZING
Our stay was absolutely amazing! Actually, amazing is an understatement. I loved it, my friends loved it! We didn’t want to leave �� I would definitely stay here again and again and again lol
Response from Elk Springs Resort Cabin Rentals; Tuesday, October 6, 2020
t was our pleasure to provide you with luxury accommodations during your visit, Amber. You selected the perfect cabin to relax and enjoy the peaceful nature our area has to offer. We strive to be the best in the business and we want nothing more than our guests to feel as though they have a home away from home while in our area. We encourage guests to book direct and save up to 15% on future bookings. See you soon!
- Amber M.
Reviewed On: 10/6/2020
Critters
This is the second time we have stayed at the Eagle's Nest cabin. We love the property and the management team. The latter are great communicators and the former is wonderfully laid out with plenty of places to relax and recoup. However, we were woken numerous times during our weekend stay due to rats crawling and gnawing in the walls and ceilings. This scared our two young children immensely and no one slept well the whole weekend. The rats would start partying around 9:30 and not stop until the sun rose. We all switched bedrooms several times in the night to try to allow for sleep, but because of the nature of the cabin's acoustics; it did not matter where you moved to, you could still hear the rats. I would expect that something as expensive a night as this rental (and rightly so because it is beautiful) would afford rest and relaxation, but we were unable to sleep more than a few hours total each night (and we are not light sleepers).
Response from Elk Springs Resort Cabin Rentals; Tuesday, December 8, 2020
Thank you for your feedback, Sara. We certainly do apologize for the inconvenience during your stay. Our cabins are treated every month by pest control. However; when it gets colder out, the critters tend too try to seek shelter for warmth. We will get pest control back out and see if they can find how they may be getting in. We do appreciate you bringing this to our attention and we can assure we will try and get these issues resolved. We hope to see you again in the future!
- Sara C.
Reviewed On: 12/8/2020
Amazing!!
Great cabin! Very clean and had all the amenities we needed. Would definitely stay there again.
Response from Elk Springs Resort Cabin Rentals; Tuesday, January 5, 2021
Thank you for sharing your 5-star experience with us, Sarah! It was a pleasure to serve you and provide you with the amenities needed to enjoy a nice relaxing visit in The Smokies. We would love the opportunity to serve you again in the future. In fact, we offer a 10% discount for returning visitors. See you soon!
- Sarah B.
Reviewed On: 1/5/2021
Excellent
Always exceptional
Response from Elk Springs Resort Cabin Rentals; Friday, November 20, 2020
Thank you for an awesome 5 star review, Adam. As always, it is our pleasure to serve you! Hope to see you again soon!
- Adam C.
Reviewed On: 11/20/2020
Great place to stay
Cabin was beautiful and just as it was advertised. Plenty of room for our family of 6. We enjoyed the pool table and watching movies in the theater room. We will definitely be staying at Elk Springs resort in the future.
Response from Elk Springs Resort Cabin Rentals; Saturday, May 1, 2021
As always, we love hearing about great family experiences with our rental company, Bethny! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Eagles Nest is full of great amenities and the theater room is great for the kids and adults! We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Reviewed On: 5/1/2021
Relaxing Mountain Getaway
We loved staying at this cabin! The hot tub, sauna, and movie room were all lovely and the cabin comfortably slept 6 adults. Its close to town and an easy drive with a great view. We would definitely come back!
Response from Elk Springs Resort Cabin Rentals; Thursday, February 4, 2021
Thank you for taking the time to share your exceptional stay with us, Alyssa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and would consider it an honor for you to stay with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Reviewed On: 2/4/2021
Great birthday trip!
We rented this cabin for my son's 17th birthday party. He picked it out because of all the amenities at this cabin & he was not disappointed! He and his friends loved playing pool and using the hot tub. But the big hit of the weekend was the theater room. They watched movies and played his PS4 on the big screen! The cabin was very clean and you could tell it was well maintained. We all needed this getaway after the crazy year we've had and it was so relaxing and fun!
Response from Elk Springs Resort Cabin Rentals; Friday, February 12, 2021
Thank you for allowing us to be a part of such a special celebration, Jennifer. We love hearing about great family experiences with our rental company! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Eagles Nest is full of great amenities for the kids and adults! We enjoyed having you as our guests, and we hope to work with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Jennifer L.
Reviewed On: 2/12/2021
Eagles Nest - Needs a Deep Cleaning
A bit disappointed in the cleanliness of this cabin. To begin, there was a lot of trash littered around the property. Apparently past guests threw bottles and cans amongst other things, off of the decks. My husband (who paid nearly $2,000 to rent this cabin), took it upon himself to traverse the property and clean up all of the debris. He filled an entire garbage bag. This is something that should be done as the property changes renters. Very disappointing. The living room couch had all crumbs between the cushions, the theater room chairs also had crumbs all under the cup holders. Dead bugs filled the kitchen lights fixture, crumbs in the kitchen drawers, and a filthy, buttery dinner plate left in the kitchen cabinet. In addition to the cleanliness issues, we also had a problem with the DVD player and needed a replacement DVD player. We lost two nights of movie room time because of this. Needless to say, we did not tip our housekeeper at the end of our stay. For the price we paid for this home for the week, we were very disappointed. This was also our second time renting from Elks Springs Resort. We will probably look elsewhere next time we visit the Smokies.
Response from Elk Springs Resort Cabin Rentals; Thursday, April 29, 2021
Keri, it is regrettable to hear that you did not enjoy your stay. We certainly apologize about any issues you had while here in the area. The cleaning issues have been noted and sent to head of housekeeping to make sure all of these issues get addressed. We would have been glad to send someone out for assistance had we have known these issues were going on during your stay. You have stayed with us before and as you know this is not a typical stay at Elk Springs Resort. It looks like we sent maintenance out over the DVD player the night it was reported and he thought he had it fixed, it does look like we did get a replace back out to you that next morning though by 11 a.m. Again, we do apologize for any inconveniences these issues may have caused! Thank you!
- Keri L.
Reviewed On: 4/29/2021
Twice as nice
This was our second stay at Eagles Nest in a year. It’s a fabulous home and beautiful view. They were 6 of us this year and everyone enjoyed the space and amenities. We will be returning to Elk Springs soon. We have stayed 4 times last year in multiple cabins and love them all.
Response from Elk Springs Resort Cabin Rentals; Friday, June 11, 2021
Thank you for allowing us to be a part of such a special vacation, James. You certainly chose a beautiful and spacious cabin to relax in and enjoy the peaceful mountain scenery. We look forward to working with you again very soon. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are waiting to be made!
- James Y.
Reviewed On: 6/11/2021
50th bday Retreat
Rented the Take Your Breath Away cabin to celebrate my boyfriends 50th bday with another couple. Was disappointed because the cabin was damaged by the wind storm so we had to choose another cabin. The staff was very accommodating and called before our visit and was very patient while we looked through the various available cabins. We chose Eagles Nest which was a larger cabin and very nice and clean. The kitchen was well stocked with appliances, dishwater and silverware. We had an awesome time and made memories that will last a lifetime! We did have a small mishap with hot water but the maintenance staff came within 30 minutes to repair.
Response from Elk Springs Resort Cabin Rentals; Wednesday, December 7, 2016
Thank you for allowing us to be a part of such a special celebration, Tracey! We are sorry you were not able to stay at Take My Breath Away, there was damage to the cabin. We are in the process of making the necessary repairs, they should be completed within the next few weeks. We are happy to hear you enjoyed your stay at Eagles Nest. You certainly chose an exceptional cabin! It is the perfect cabin to relax and enjoy a memorable Smoky Mountain get-away. Thank you for contacting us when you discovered the issue with the hot water. We welcome the opportunity to take care of any issue that arises during your stay. We provide 24/7 guest assistance, as well as on-site maintenance to ensure that any need that arises can be handled quickly. We are pleased to see our skilled technician was able to correct the issue quickly. We sincerely apologize for any inconvenience experienced and hope you will make plans to come back often. Hurry back, new memories are waiting to be made!
- Tracey H.
Reviewed On: 12/6/2016
Amazing!!
We spent a wonderful week! The cabin was clean, comfortable and you can breath the real mountain style! Love to prepare BBQ outside and my kids loved the hot tube! ...and what about the movie theater room? Amazing!!
Response from Elk Springs Resort Cabin Rentals; Monday, January 23, 2017
Thank you for your wonderful review, Claudio! We love to hear how much you enjoyed your visit. We enjoyed having you as our guest and hope you will make plans to come back and visit often. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
- Claudio C.
Reviewed On: 1/23/2017
Awesome
That was awesome time while we were there. We had lots of fun.
Response from Elk Springs Resort Cabin Rentals; Sunday, April 2, 2017
Thank you for your kind review, Qixuan! We are excited to hear your stay was exceptional. It sounds like many special memories were made during your visit. We hope you will make plans to visit often!
- Qixuan W.
Reviewed On: 4/1/2017
Super spacious for our 6 people!
The cabin was very well positioned since the views were not of the other cabins in the area. It was perfectly clean and spacious. 3 stories for our fun packed week! Also received texts of bad weather, which was huge due to the fact that we didn't drive a 4WD. We could have stayed forever!!
Response from Elk Springs Resort Cabin Rentals; Wednesday, January 3, 2018
Thank you for your fantastic 5 star review, Kristi. We are always pleased to hear from another satisfied guest. It is our pleasure to provide you with a wonderful cabin getaway experience and we hope you are already considering a future stay!
- John H.
Reviewed On: 1/3/2018
Great Time for My Daughter's 16th Birthday!
As an owner of a 2 bedroom cabin in Elk Springs we had to change up to a 3 bedroom to accommodate more teenagers for my daughter's 16th birthday weekend to the mountains. I found the cabin to be extremely comfortable (just like home) and the kids absolutely loved the downstairs with the movie theater, sauna, and hot tub. Thanks for making my little girl's birthday so memorable. Only downside is that we are now thinking about buying a larger cabin!
Response from Elk Springs Resort Cabin Rentals; Saturday, May 13, 2017
Thank you for your kind review, Stephanie. We are so pleased that we had a larger cabin to accommodate all of those extra teenagers and your daughter was able to have such a memorable 16th birthday! Now that you have had the chance to see some extra amenities in other cabins, we hope you do consider buying a larger cabin. It's always a pleasure to do business with you and look forward to having you at Elk Springs Resort for many more years to come.
- Stephanie K.
Reviewed On: 5/9/2017
Eagles Nest Nice!!
Repeat customers to Elk Springs. This year we stayed at Eagles Nest. Clean! Comfortable beds, love the theater, kids loved classic arcade with 60 games. Had a problem with a smoke defector "chirping" for battery replacement. Maintence came and solved the problem. Liked the location :)
Response from Elk Springs Resort Cabin Rentals; Tuesday, September 12, 2017
Thank you for your wonderful review, Eleanore! We are excited to hear you enjoyed your stay. We appreciate your loyalty and will work hard to ensure each stay is exceptional. We are happy to see the technician was able to remedy the issue with the smoke detector quickly. We provide 24/7 guest assistance, as well as on-site maintenance and housekeeping for situations such as this. We sincerely apologize for any inconvenience experienced and hope to see you again soon!
- Eleanor F.
Reviewed On: 9/11/2017
Eagle's Nest
Recently returned from a relaxing family vacation to Gatlinburg/Pigeon Forge in June. Loved everything about the whole experience. Check-in was hassle free and simple since it did not require going to a central rental office and standing in line filling out paperwork etc. it was so convenient having all necessary paperwork completed ahead of time. The cabin was conveniently located between both Gatlinburg and Pigeon Forge. I recommend following the directions closely on the checkin info given by the rental office as it is a little difficult to find once you are on the property. It was very private compared to other cabins we have rented before. All the amenities were as advertised and the cabin was very well maintained. Beds were comfortable and spaced out enough in the cabin that noise from children was not an issue. Kids loved the downstairs bunk beds, hot tub, sauna. Pool table in upper loft was a hit as well. The adults enjoyed "movie night" each night in the home theater after a busy day exploring the area. Relaxing in the rocking chairs on one of the three decks in the early morning was a great start to the day. Lots of birds, chipmunks and wildlife to see. The kids were disappointed not to see any bears (I, however was relieved lol) but we're excited to spy a family of raccoons lumbering through the woods below us. We really enjoyed our time there and hope to return again in the future.
Response from Elk Springs Resort Cabin Rentals; Tuesday, July 4, 2017
Thank you for your wonderful review, Jennifer! As always, we enjoy hearing about happy family experiences with our cabin rental company. It is our pleasure to provide you with a luxury cabin to enjoy time away from the hustle and bustle of everyday life. It sounds like you made the perfect cabin choice for your whole family to enjoy! We hope you will join us again in the near future. May be this time the kids will get to see a bear! Hurry back, new memories are waiting to be made.
- Jennifer S.
Reviewed On: 7/4/2017
Very good
Excellent
Response from Elk Springs Resort Cabin Rentals; Wednesday, September 20, 2017
Thank you for your kind review, Sathish. We are delighted that you enjoyed your visit. Please visit again soon!
- Sathish Kumar M.
Reviewed On: 9/20/2017
Gatlinburg
Stress the first day fridge was out. May calls and it had to be replaced. Not what I planned otherwise it went ok deep clean suggested for this unit
Response from Elk Springs Resort Cabin Rentals; Sunday, October 29, 2017
We appreciate your review, Shawn. We are truly sorry that you faced issues during your stay and appreciate you making us aware of your concerns. It looks as though our maintenance men purchased a new fridge and replaced the old one. I will be sure to pass along your suggestion of a deep clean. We hope that you will give us another chance to show you a true 5 star experience. Thank you for sharing your thoughts.
- Shawn B.
Reviewed On: 10/27/2017
Weekend in Gatlinburg
Had a great time. We were there for a wedding it was easy checking in and checking out. Perfect for a family getaway or girls getaway.
Response from Elk Springs Resort Cabin Rentals; Wednesday, November 1, 2017
Thank you for allowing us to be a part of such a memorable event, Susan! We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg.
- Susan V.
Reviewed On: 10/31/2017
Great cabin getaway
The Eagles nest is great. It has it all and has plenty of space for the entire family to be able to relax and have a good time. Great view as well. Play some billiards, soak in the hot tub, hit the sauna then watch a movie. What else could you ask for? Location is great too. Just outside the downtown area. Definitely would like to make another visit soon.
Response from Elk Springs Resort Cabin Rentals; Friday, September 15, 2017
Thank you for your kind fantastic review, Matt. We certainly agree, Eagles Nest is a wonderful cabin with top-notch amenities for everyone to enjoy. We are delighted that you and your family made some wonderful memories during your time here and hope to become a part of your vacation plans for years to come! Please keep in mind, as a returning guest you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
- Matt H.
Reviewed On: 9/15/2017
Amazing, perfect, dream-come-true cabin
The Eagles Nest exceeded our expectations in every way. The location was ideal, private but convenient. My daughter and I have traveled together for years and this was the nicest place we’ve ever stayed. The fireplace, sauna, hot tub, jacuzzis, decks with rocking chairs, and theater made it miserable to leave. Can’t wait to go back.
Response from Elk Springs Resort Cabin Rentals; Monday, October 23, 2017
Thank you for your wonderful review, Lynn! We are delighted to hear we exceeded your expectations. You certainly chose the perfect cabin to relax and unwind from the hustle and bustle of everyday life. It truly is a hidden gem! We enjoyed having you as our guest and hope you will visit often. Hurry back, new memories are waiting to be made!
- Lynn T.
Reviewed On: 10/22/2017
Amazing Retreat
We so enjoyed our stay at this cabin. It had so many ammenties for the price we rented it at. Our family favorite had to be the theater room. We also loved the sauna, the huge jetted tubs and rain showers. The views off of each balcony were awesome! It was great having a cup of coffee and enjoying the deck. Elk Springs Resort reached out to us to make sure all of our needs were met. When we had an issue they were super quick to send someone to fix it. We will gladly visit in one of their cabins again.
Response from Elk Springs Resort Cabin Rentals; Tuesday, January 2, 2018
Thank you for your inspirational review, Horace! We are delighted your stay was exceptional. We pride ourselves in providing luxury cabins that you will want to return to time and again. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
- Joni S.
Reviewed On: 1/2/2018
Disappointed - worst Cabin I ever rented in TN
The description says, "quiet cabin" The street the Cabin was located on was lined with Cinder Blocks, tractors, gravel, and a porta potty due to new construction. Seeing this and hearing tractors working and the beeping when they were driving in reverse made me very angry that I wasn't told of this before I booked this cabin. I would have chosen another cabin in the resort. It completely ruined the feeling of getting away from the city and being with nature. It was a complete eyesore. I have video to show you if you want to see and hear it.<br/><br/>It also has the description of a "ramp" to the main level. The ramp was a large stone covered incline from the parking to the front deck. The stones were all different sizes and not tamped down. Bigger than lava rock, it should have been pea gravel. I slipped and twisted my ankle many times carrying luggage and supplies in. This is a safety hazard for someone using a walker or cane. <br/><br/>Not enough seating for dining. Cabin sleeps 10, but only 6 chairs and 2 bar stools. <br/><br/>Also, the self described "ramp"
Response from Elk Springs Resort Cabin Rentals; Monday, April 9, 2018
Thank you for taking the time to share your experience with us, Nancy. Your review certainly concerns us, however, after looking into this information we have no record of your disappointment until now. It is regrettable that we were unable to assist you during your stay, as we do offer 24/7 staff assistance. We do have new cabins being built but have had zero complaints from our guests. Although we cannot completely shut down construction, we are happy to ask the crew to be more aware of our current guests if needed. We sincerely apologize that you experienced the issue with the entry ramp. I have reported your concern to our maintenance department to be reviewed right away. We sure hope you did not injure yourself. It is unfortunate that you will not be joining us in the future and we want you to know it was not our intention to disappoint you. Thank you for sharing your thoughts.
Reviewed On: 4/9/2018
Amazing Week at the Eagle's Nest
We had an amazing visit in the Smoky Mountains at the Eagle's Nest cabin! The cabin was beautiful and we all enjoyed the incredible views from the 3 balconies. The kids loved the arcade games, pool table, hot tub, and bunk beds. We all enjoyed the movie room and hot tub after a full day of hiking and enjoying the national park. The kitchen was well-stocked with everything we needed to make some homemade meals and the location of the cabin was perfect with a grocery store a short drive away. We can't wait to come back!
Response from Elk Springs Resort Cabin Rentals; Sunday, April 8, 2018
Thank you for your fantastic 5-star review, Mary! As always, we love hearing about great family experiences. Eagle's Nest is definitely a great cabin to relax and create lasting memories together. The spectacular views and top-notch amenities make this cabin a great choice. We hope you will make plans to visit again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings.
- Mary S.
Reviewed On: 4/6/2018
Best Mini Getaway
Best Mini Getaway! Family really enjoyed our stay!
Response from Elk Springs Resort Cabin Rentals; Tuesday, April 17, 2018
We are pleased that you enjoyed your recent cabin stay, Robyn! Eagles Nest is definitely a great cabin is a perfect location. We hope you and your family will make plans to visit often. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
- Robyn J.
Reviewed On: 4/17/2018
Birthday Weekend
We are more than happy to select Eagles Nest cabin. Is more than we expect. We have a blast during the weekend and enjoy a lot the cabin and his town. A lot to do for the whole family. Will come back!!!
Response from Elk Springs Resort Cabin Rentals; Thursday, March 22, 2018
As always we love hearing about great family experiences, Wanda! We are pleased that you had such a wonderful stay at Eagle's Nest. We look forward to serving you again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
- Wanda V.
Reviewed On: 3/22/2018
Beautiful, Clean, and Spacious Cabin!
This was our first experience with renting a cabin and visiting the area. Everything about it was easy! From reserving the cabin to check out. Plenty of direction and communication from the resort leading up to and day of arrival, responses were quick to our questions, and the staff was friendly and welcoming. The cabin was bigger than I expected. We had 10 pp, and never felt on top of one another. The cabin was clean, and had just the right amount of amenities. The location was perfect, close enough to town, but far enough to experience being in the Mountains. This cabin is on a cul de sac, and with 6 kids, it was nice to have an area for them to play. We all had a great time! We look forward to returning one day.
Response from Elk Springs Resort Cabin Rentals; Wednesday, July 4, 2018
Thank you for taking the time to share your wonderful experience with us, Kimberly. It sounds like you chose the perfect cabin! We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
- Kimberly S.
Reviewed On: 7/4/2018
Eagle's Nest Week
The cabin was great, as always!
Response from Elk Springs Resort Cabin Rentals; Wednesday, May 23, 2018
Thank you for your fantastic 5-star review, Wes! It is a pleasure, as always, to hear from another satisfied customer. We look forward to your next visit with us!
- Wes S.
Reviewed On: 5/22/2018
Family Getaway
It was peaceful and stress free. The property and staff were exceptionally accommodating and courteous. I believed we over packed since the cabin had 99% of anything you would need for a home away from home. We will return and recommend 100%.
Response from Elk Springs Resort Cabin Rentals; Monday, August 6, 2018
Thank you for your fantastic review, Nicholas. It is delightful to hear that you enjoyed your recent cabin stay. You certainly chose a great cabin to relax and take in the peaceful mountain serenity. We appreciate all recommendations, and look forward to your next visit with us as well!
Reviewed On: 8/6/2018
Wonderful vacations
Was amazing. At the first day we had water leak from 3rd floor , we called and they sent a guy in less than 30 minutes . Guy check everything good then never happened again. Everything clean. Only the location the ground to go to cabin it’s in stone and sand because it’s underconstruction other new cabins . But in general was the best vacations that I had had in my whole life. We are thinking to doing again .
Response from Elk Springs Resort Cabin Rentals; Tuesday, January 15, 2019
Thank you for your wonderful review! We are happy you enjoyed your stay. We hope you will consider staying with us again in the future.
- Miguel A N.
Reviewed On: 1/15/2019
Relaxing Mountain Getaway
All in all, a well-appointed spacious mountain home with many nice amenities. Movie theater was loved by all. Floor plan was desirable. The view was pleasant. Location closer to town was definitely a plus with young children. 3 stars for malfunctioning fireplace that was not resolved after 4 separate service calls. But to Elk Springs credit, maintenance/housekeeping were always extremely prompt and professional at all hours even on the weekend!
Response from Elk Springs Resort Cabin Rentals; Monday, October 29, 2018
Thank you for your kind review, Adam. Eagles Nest is certainly a great cabin for a small family or group gathering. There are several top-notch amenities for the everyone to enjoy throughout their visit. It is regrettable that you experienced issues with the fireplace. I can assure you the issue with the pilot light has since been resolved. It was our pleasure to serve you, and we hope you will make plans to visit with us again on your next trip to The Great Smoky Mountains. Please keep in mind, as repeat visitors you will enjoy 10% off all future bookings!
Reviewed On: 10/29/2018
Fall Break
We loved the cabin! It had lots of room for all of us. The theater room was awesome! Loved the hot tub and pool table! We really enjoyed our stay!
Response from Elk Springs Resort Cabin Rentals; Tuesday, October 16, 2018
Thank you for your wonderful review, Heidi! We are delighted to hear you enjoyed your stay. We strive to provide a memorable get-away each time you visit. It certainly sounds like we succeeded! We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to Gatlinburg!
- Heidi F.
Reviewed On: 10/16/2018
Wonderful Cabin
Eagles Nest Cabin is a great cabin. The property description is very accurate. The home theater room is amazing and we had so much fun watching movies! My kids had fun playing pool and playing the video game machine. The property was clean and well-maintained. This is the third time using Elk Springs Resort and we will never use anyone else. They are so easy to deal with and the cabins are beautiful. I would definitely recommend this cabin and, of course, definitely recommend Elk Springs Resort.
Response from Elk Springs Resort Cabin Rentals; Sunday, August 25, 2019
Thank you for your fantastic review Amy. We always love to hear of great family experiences with our resort. You chose a perfect cabin for everyone to enjoy all the amenities. Hurry back, new memories are waiting to be made!
- Amy G.
Reviewed On: 8/24/2019
Great Family Adventure
The staff at Elk Springs Resort were great. Constant communication with any/all information we needed. There was bad weather in the area and we received a text from the staff advising us of weather conditions and unless absolutely necessary to stay in our cabin. The cabin was everything they described. Lots of activities to do at the cabin when the weather had us staying inside. All accommodations were exactly as they advised.
Response from Elk Springs Resort Cabin Rentals; Tuesday, February 26, 2019
Thank you for your wonderful 5-Star review, Gina! We are delighted to hear you enjoyed your stay. We want you to feel at home during your visit and strive to provide exceptional service throughout every aspect of your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future. We encourage guests to book direct and save up to 15% on your booking.
Reviewed On: 2/26/2019
fun getaway for parents and kids
fun getaway for parents and kids
Response from Elk Springs Resort Cabin Rentals; Monday, April 22, 2019
Thank you for your kind review, Ian! We are excited to hear you and your family enjoyed your stay at Eagles Nest. We enjoyed having you as our guest and hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Ian J.
Reviewed On: 4/22/2019
Family vacation 2019
The cabin was great! Everything we could need and extras that were nice to have for the week. We enjoyed the whole experience and plan to return again next year.
Response from Elk Springs Resort Cabin Rentals; Sunday, June 2, 2019
Thank you for allowing us to be a part of your family's vacation, Matthew! Eagles Nest really is a great cabin to relax in and enjoy some time away with family. This cabin is full of top-notch amenities and the location is ideal for accessing the heart of downtown Gatlinburg and The Great Smoky Mountains. We look forward to working with you in the future. We encourage guests to book direct and save up to 15% on your booking. Hurry back, a new adventure awaits!
- Matthew H.
Reviewed On: 6/2/2019
Expectations Exceeded
Our experience at Eagles Nest exceeded all expectations. The cabin is exactly as shown on the website. All of the rooms were spotless and everything from making a reservation to the express check out went perfectly. We were especially impressed by how well Elk Springs Resort kept us up to date throughout the whole process. By communicating with us by email and text, we always felt assured we were in good hands. My family is very excited about making more memories at Elk Springs Resort. After this wonderful vacation, we won’t be staying anywhere else!
Response from Elk Springs Resort Cabin Rentals; Tuesday, March 12, 2019
We are delighted to hear your family's vacation was everything you expected and more, Rebecca! It sounds like you chose the perfect cabin for you and your family to relax and create many memories that are sure to last a lifetime. Eagle's Nest is full of top-notch amenities for everyone to enjoy throughout their visit and the location is perfect for accessing local attractions as well. We take pride in our cabins, and it's great to hear our staff members are holding up to this high standard. We look forward to working with you in the future. We encourage guests to book direct and save up to 15% on your booking.
- Rebecca P.
Reviewed On: 3/12/2019
Fun getaway
We had a great mini-vacation staying at Eagles Nest. It was super convenient to get to Gatlinburg and we had a blast watching movies in the theater room and chilling in the hot tub.
Response from Elk Springs Resort Cabin Rentals; Tuesday, April 2, 2019
We appreciate your business and your awesome 5-star review, Cassie. Eagle's Nest is a great cabin with the perfect location to access downtown Gatlinburg or The Great Smoky Mountains National Park. It is full of great amenities like the ones you mentioned, and more! Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Cassie M.
Reviewed On: 4/2/2019
Eagles nest June 2019
Overall a nice cabin. Kitchen well supplied. Nice views and deck. One negative - entire family commented the beds not very comfortable (how old are those mattresses??) and the linens were a little threadbare. Kids in the downstairs bedroom said foot traffic upstairs very loud for them.
Response from Elk Springs Resort Cabin Rentals; Monday, June 24, 2019
We appreciate your business and your kind review, Jeffery. It is a pleasure to hear that you and your family enjoyed your overall visit. We appreciate you bringing your concerns regarding the beds to our attention. I have reported this to the proper department for review. Please do not hesitate to contact us during your stay if you find anything not up to par. We are happy to address issues while you are staying with us. We certainly enjoyed having you as our guests, and we hope you will choose to visit with Elk Springs again on your next trip to Gatlinburg.
- Jeffrey M.
Reviewed On: 6/24/2019
Great cabin!
We loved this cabin and the way it was payed out! The board games on the bottom floor were a good extra touch! Also, I love when there is a memories book, makes it personal! My family and I have stayed at Elk Springs multiple times and it is always a great and easy process. Thank you for allowing us to stay in your home! Only thing I would like to see improve is the view. The trees have grown up and blocked the view of the mountains, so this cabin doesn’t have a Mountain View as described.
Response from Elk Springs Resort Cabin Rentals; Tuesday, September 17, 2019
Thank you for your kind review, Alease. As always, we love hearing about great family experiences with our rental company. Your feedback regarding the obstructed view is greatly appreciated. I have reported this to our maintenance department to be addressed. Please do not hesitate to contact us during your stay if you find anything that is not up to par. We love assisting our guests! We hope you will make plans to visit with us again very soon. Remember as repeat visitors you will enjoy 10% off future stays. Hurry back, new memories are waiting to be made!
Reviewed On: 9/17/2019
Wonderful Weekend
My family had an amazing time staying at Eagle's Nest the weekend of my oldest soccer tournament in Gatlinburg. It was a quite respite from the chaos of the soccer field and was a warm and cozy place to recharge. My boys especially loved the 'maze' of rooms downstairs and watching movies in the home theater room. My youngest was surprised by the number of porches the cabin had and we all appreciated the beautiful view. The leaves had just started to change, so it was absolutely breath taking. My only complaint was that the downstairs overhead light in the bunk bed room did not work, but a floor lamp had been provided. My boys only left the cabin the day of checkout if I promised we could come back and stay longer sometime soon at Eagle's Nest.
Response from Elk Springs Resort Cabin Rentals; Tuesday, October 22, 2019
Thank you for your wonderful review, Sara. You definitely chose a beautiful cabin to relax in and enjoy the peace of our area. Eagles Nest has great amenities for all the family to love. This time of year you cannot beat the views and the beauty of our mountains. We will be having our technicians look at the overhead light in the bedroom. Thank you for letting us know about it. We look forward to seeing you again. Remember, as a repeat visitor you will save 10% on your next stay. Hurry back, new memories are waiting to be made!
- Sara C.
Reviewed On: 10/22/2019
Spring Break
Great place to stay. Everything was exceptional.
Reviewed On: 4/26/2014
Nice place, but a few issues.
We really enjoyed our stay except for two things. First, the cabin right next door was being built so loud noises started very early in the morning. Not exactly the quiet mountain retreat we pictured. Secondly, the unit was fairly clean but when we went to use the dishes they looked like the hadn't been washed. Not a big problem because we just washed them ourselves, but still gross. <br/>
Reviewed On: 3/4/2014
Spring Break 2014 Review
We had a fabulous experience at your cabin and would recommend for anyone. Our kids thoroughly enjoyed the cabin experience. From the hot tub to the theater room to the swing outside, what a relaxing vacation with a beautiful landscape!
- Meg C.
Reviewed On: 5/3/2014
Spring Break
We had a wonderful experience with exception of the construction next door. We were not informed of this before we rented the cabin
- James M.
Reviewed On: 4/27/2014
Great Getaway!
Was a wonderful experience shared with good friends. Would definitely go back as soon as possible.
- Nicole N.
Reviewed On: 3/6/2014
Very nice cabin
The cabin was gorgeous. Everything was nice. The only issue I had was the bedding. We had to request new bedding and comforters. Otherwise it was very nice.
- Itzhak N.
Reviewed On: 4/15/2014
Nice cabin but expected more.
We had previously stayed at the Bear Foot Mountain Resort (booked through Elk Springs Resort) and our stayed was a perfect 10, so we had high expectations when staying at the Eagles Nest cabin. The location is closer to the downtown area so that was nice, however the construction next door created a very messy entrance and there's not really a mountain view, except for the 3rd floor terrace that has a partial mountain view... It's mainly a view of trees, whereas our previous cabin (Whispering Creek) had spectacular views straight to the mountains. The kitchen is well equipped however there are no plastic cups or bowls, everything is glass or metal so keep that in mind if you have children. The furniture was very well kept. Our biggest complaint is the bug problems in this cabin. Carpenter bees are eating away the frame of the kitchen window, we found a spider in the bed and our 4 yr old got bit by a tick inside the cabin! I understand that we were in the mountains but it seemed like there hadn't been any fumigation in a while. Again comparing it to our previous stay, we had NO bug problems before. Also the ladder of the bunk beds is not attached to the top bed so it was a safety concern when our daughter was climbing up and down. The cabin description also mentioned that there was a gaming console which was not true... All in all it has a good location to downtown; the booking/check-in process was a breeze thanks to Marty; the sauna was nice; the rest of the experience was average and the bugs where terrible. We would consider booking through Elk Springs Resort again, just not the Eagles Nest cabin.
- Monica C.
Reviewed On: 5/18/2014
Quite a nice place that is nicely located.
Only one concern....the pool table was subpar....cloth was very loose such that it had very big wrinkles that interfered with play.
Reviewed On: 4/21/2014
Family Vacation
We had a great time. I gave a 5 star review, but there were the beginning stages of wear happening. One of the theatre chairs was broken, the upstairs king mattress was old, so you rolled when you slept, one of the tubs was missing the plug, the hot tub (while clean and working) had a broken lid assembly, so recovering it was a bit difficult, the pool table felt-cover was wrinkled, etc... signs of wear. However, everything was INCREDIBLY clean and was QUALITY furnishing, so our family had a 5 star experience. I would definitely recommend this cabin and the management. They encouraged us to leave a note with any recommended fixes, and I believe they will fix them.
- Lynn T.
Reviewed On: 8/21/2014
Wonderful family cabin!
This is our second visit to Elk Springs. The cabins are clean, modern, and family friendly. The movie room chairs were awesome! The kids loved the cabin, and we will be choosing Elk Springs in the future.
- Amy M.
Reviewed On: 5/28/2014
amazing!
We had a fabulous time and are looking forward to returning sometime soon.
- Stacy W.
Reviewed On: 9/13/2014
5 STAR
My family of 6 have been coming to Gatlinburg for over 25 years. I would say Elk Springs is one of the best we have stayed at in all those years. I LOVE new! Everything was top notch and the staff is such a pleasure to work with. We will be back!
Reviewed On: 2/21/2015
Spring Break
Cabin is very nice, and in a great location.
Reviewed On: 3/28/2015
snow
Was hoping to see more of Gatlinburg. The slice of heaven that we originally booked didn't have plowed roads. Are car was stuck in the snow for 3 days and nights. We appreciated the upgraded cabin at the resort and were happy with the staff at Elk Springs Resort, we just wanted to see more sites.
Response from Elk Springs Resort Cabin Rentals; Tuesday, June 27, 2017
Thank you for your review, David. We are sorry that you had to endure less than perfect weather conditions. We hope that you will consider Elk Springs Resort during your next visit to Gatlinburg. Hurry back, there is much to explore!
- David H.
Reviewed On: 3/4/2015
Eagles Nest
Excellent and will be renting this same cabin again and again!
- Jacob M.
Reviewed On: 1/28/2015
A great time was had by all.
Our family gathered for a nice week-end and the accommodations were perfect. We thoroughly enjoyed the spaciousness of the cabin. It could not have been better.
Reviewed On: 4/23/2015
The best cabin by far for our vacation
In a nutshell we will only stay at Eagles Nest. This cabin was absolutely fantastic. The best part of our vacation was staying at this cabin
Reviewed On: 4/9/2015
eagles nest
My family and I were blown away by the eagles nest cabin. Absolutely gorgeous. From the wood work to the theater room to the relaxing views from the decks. Very clean, spacious and cozy. Gatlinburg is a little GEM of a town in the middle of nowhere so much to do. Cool little shops Tho it is a little pricey. People are so nice im not used to that begin from south Jersey lol. We loved it so much I looked in to buying a house there. Needless to say we will definitely be back
- Robert S.
Reviewed On: 4/7/2015
Eagle's nest
Very nice cabin with great view. We had a wonderful stay, nice, quiet and relaxing. Close to town and hiking trails in Smoky Mountains.
Response from Elk Springs Resort Cabin Rentals; Wednesday, July 22, 2015
Thank you for your positive feedback with your experience at Eagles Nest. Our Elk Springs Resort location is just far enough away from busy downtown Gatlinburg to allow for quiet and relaxing times, yet close to all the local attractions and hiking trails in the area. We love repeat guests, so book your next stay with us and receive a 10% discount!
- Malgorzata J.
Reviewed On: 7/19/2015
Eagles Nest Cabin
We had an incredible time during this vacation until the day of check out. Michelle from customer service contacted me by phone about bubbles coming out of the dishwasher. I apologized for any mess or inconvience that was caused by this. Her response was "I don't know why anyone would intentionally put dishsoap in the dishwasher" using a condescending and hateful tone. Neither myself or anyone in my party put dishwasher soap in the dishwasher. However, if that had happened obviously it would have been by mistake. I apologized again and told her we were 20 minutes away and would like to look at the damage and help clean up. She refused to let us see, yet charged my credit card on file for $75 immediately. I felt this was a dishonest and underhanded way to handle the situation. We loved the cabin and had talked all weekend about requesting the same one every four months. However, I absolutely will not stay in any of Elk Springs cabins again or recommend anyone else to solely based on how she handled the situation.
Reviewed On: 4/29/2015
Couples 3-day Weekend Spectacular!
Perfectly wonderful cabin set up for 3 couples or for separating boisterous children from adults needing more quiet. The wide deck on all three levels had rocking chairs and safety railing. <br/>Three teachers worked together for 10 years and after retiring, moved to 3 different states. Now, the teachers and the spouses, meet for a 3-day weekend each year to catch up. This could not have been any better. It rained on Saturday, but that didn't matter at all!
Response from Elk Springs Resort Cabin Rentals; Tuesday, September 15, 2015
Thank you for the 5-star review Callie! That is great that you were able to reconnect with former coworkers and their families to enjoy some down time together. We hope you will consider making it an annual tradition. We offer all of our repeat guests a 10% discount on future bookings!
- Callie G.
Reviewed On: 9/15/2015
Relaxing stay
We really enjoyed staying in Eaglesnest. It's very secluded and has all the amenities for a great stay. It was very comfortable and beautiful. Our one disappointment was that in the movie room they were only three of the kickback chairs, not six as in the picture. three were regular chairs that you would have at a movie theater. Not the end of the world but it is not what we expected. And we had to negotiate to see who got the good chairs! Also there were no oven mitts provided other than that the kitchen was well stocked. We ate in every night but the first. We suggest you check the grill as it didn't get very hot. And took a long time to warm up. but we would definitely recommend this place and would stay there again.
Response from Elk Springs Resort Cabin Rentals; Thursday, September 3, 2015
Thank you for your review Chris. We are pleased to hear that you had a relaxing stay at Eagles Nest despite a few minor issues. The theater chairs in all of our units are being replaced with the movie theater style as they are much more durable than the reclining ones. As these wear out and can no longer be repaired, they are all being replaced. I am sorry that you were disappointed and had to have negotiations over who got to sit in the good chairs. We are working diligently on getting these all replaced and adding new photos of them to our website as well, so as not to mislead anyone. A quick phone call to Customer Service could have resolved your oven mitt and grill dilemmas, as maintenance is onsite and response time is usually 30 minutes or less. We look forward to having you as a return guest.
Reviewed On: 8/30/2015
Eagles Nest-great place to stay!
Coffe pot broke on 3rd day, & someone promptly came to replace it. My mother-in-law did fall into bathtub; would recommend grab bars around tubs. Cabin was clean except greenery over cabinets in kitchen. I would recommend taking that out. We had a fabulous time & loved the cabin. My boys had just as much fun here as they did when we were out and about!
Response from Elk Springs Resort Cabin Rentals; Thursday, June 15, 2017
We are very pleased that you enjoyed your cabin stay so much! I am happy that your mother-in-law is not hurt and we are extremely sorry that she fell. We will definitely be sure to pass along the recommendations to the proper departments. Please remember as a returning guest you will receive 10% off all future bookings. Hurry back!
Reviewed On: 9/10/2015
Gatlinburg Vacation
Cabin was very nice. Loved the theater room. Nice furnishing. The only complaint is - the mattresses were not very comfortable. Other than that, it was very nice.
Response from Elk Springs Resort Cabin Rentals; Saturday, November 7, 2015
Thank you for your kind review, Diane. We are sorry that you found the mattresses to be uncomfortable. We do inspect all of the furnishings in our cabins on a regular basis to be sure they are in excellent condition and we replace them as needed. Please keep in mind that people have different preferences when it comes to mattress firmness. We appreciate your business and your feedback certainly helps us to improve our services. We hope you will consider a future stay with us. Our repeat guests receive a 10% discount off their next stay.
Reviewed On: 11/4/2015
Can't wait to return
We stayed at eagles nest, it was amazing. The cabin was everything we were looking forward to. The children enjoyed the game room while my husband enjoyed just relaxing. It's in a great location. I can't wait until we return, we are definitely booking with elks spring resort.
Response from Elk Springs Resort Cabin Rentals; Tuesday, September 29, 2015
Thank you Gwendolyn! It sounds like you and your family picked the perfect cabin to enjoy a nice little getaway in. We look forward to your return to Elk Springs Resort!
- Gwendolyn T.
Reviewed On: 9/23/2015
Unplug to Recharge at The Eagles Nest
We loved our stay at the Eagles Nest. This time it was just the two of us but we're already asking our adult kids to check their calendars so we can make it a family affair next time! We've traveled extensively and recognize a well appointed, clean and spacious place as a rare gem. This cabin provided the perfect atmosphere to retreat from our busy schedule, unplug and recharge. The Arts Community below the resort offered small shops, restaurants and friendly local residents. We are definitely returning for another visit.
Response from Elk Springs Resort Cabin Rentals; Tuesday, October 6, 2015
Thank you for the 5 star review Jeanine! We are pleased to hear that you enjoyed everything about your cabin stay and the local attractions! Repeat guests receive a 10% discount on your next stay. We look forward to your return to make some more memories in the Smoky Mountains.
Reviewed On: 9/30/2015
Great View!
The view of the mountains from this cabin was spectacular! There was plenty to do in the surrounding area, and our visit was very peaceful. I definitely recommend this stay.
Response from Elk Springs Resort Cabin Rentals; Saturday, December 24, 2016
Thank you for your business! We hope you will continue to enjoy Elk Springs Resort's cabins for many years to come!
Reviewed On: 1/1/2016
Elks Springs getting complacent?
First, the good parts of this cabin was it is located in a cul-da-sac which limits the traffic around your cabin. Secondly even though there was a slight hiccup in check- in the representative from ESR handled it very nicely. This cabin is a very nice layout. <br/>Between my sister and I we have stayed at ESR 6 times, we take turns who is going to pay and I must say the past two times we have booked it seems as though they do not have the same excitement to get you to stay here. In the past we used to get great recommendations for different cabins seasonal specials or if we come in a day early usually they would make it worth our while to book an extra day, this does not happen anymore. I do not care about making price concessions but I do care that you want me to stay there and the attitude of "if you don't stay someone else will so no big deal." The sofa had a broken arm, there were multiple burned out light bulbs, and the jets for this particular hot tub did not work like a normal hot tub. Also the pictures for the movie theatre are not accurate, you have black seats in front that are quite uncomfortable. Lastly, I did not know this was a policy until I read the book in the cabin but ESR is against the right to carry a firearm. This is not publicly posted with a sign at the entrance nor a sticker on the cabin door so technically they cannot enforce but just for the simple fact that you cannot protect yourself and they do not believe in the second amendment will keep me from staying here in the future.
Response from Elk Springs Resort Cabin Rentals; Thursday, June 22, 2017
Thank you for your feedback, Robin. We are sorry that you were disappointed in a few things during this stay. Having been a repeat guest of ours, you know this is not our standard, as you have enjoyed several stays with us in the past. We certainly hope we didn't lose your interest in Elk Springs permanently. While we can't prevent you from exercising your second amendment right, we can post certain rules pertaining to our properties in an effort to protect our guests. We have had multiple instances of irresponsible gun owners leaving their pistols behind upon checkout. This results in us having to contact the local sheriff's office to have them come to pick up the gun, as we can't ship it back to the owner. If our housekeeping staff didn't find the gun, the next guest could come in with a small child who did find the gun and we could have a catastrophic situation on our hands. So, please understand why we put this in our information packets. All of our specials are listed on our website, so we suggest that you look there and take advantage of the discounts available to you prior to booking. Our agents are not here to "sell" something to you, but to assist you in making and booking the perfect cabin for your getaway experience. The theater seats were changed out prior to your arrival and we have since added an updated photo. We apologize for the oversight, but the other chairs broke frequently and the movie-style seats are much less maintenance and last longer than any of the others we have tried. As far as the maintenance issues, please know that you can contact us 24/7 to handle any issues you may have with your stay and we will remedy them for you ASAP. Despite all of the negatives in your review, we hope you will consider a future stay with us.
Reviewed On: 4/8/2016
Eagles Nest- Simply Perfect
The Elks Springs Resort went above and beyond to make our vacation perfect. The cabin was spotless. Everything we needed was there. The location was convenient to everything(shopping, dining, and hiking). Customer service and the maintenance department were very quick to respond and were helpful and super friendly (the arcade game was stuck on demo mode and our 11 year old was very appreciative for the quick fix). Eagles Nest was quiet, comfortable and has beautiful views. We will definitely be back.
Response from Elk Springs Resort Cabin Rentals; Sunday, June 19, 2016
We are happy to hear you had such a wonderful visit with us, Amber. Thank you for reaching out to us during your stay regarding the video game. We appreciate the opportunity to take care of the issue. We provide 24/7 guest assistance, along with on-site housekeeping and maintenance to ensure that any need that arises can be taken care of quickly and completely. You, as our guest, are our top priority. We hope you will take the opportunity to come back and stay with us as often as your schedule allows. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you soon.
- Amber K.
Reviewed On: 6/18/2016
Watson Family Thanksgiving
We all had a wonderful time. We also rented Spur of the Moment. There was lots of games to play for the kids to play. Place was amazing!!
Response from Elk Springs Resort Cabin Rentals; Sunday, December 18, 2016
Thank you for your kind words! We appreciate the opportunity to provide a setting that is sure to create many wonderful memories that will last a lifetime. We hope you will consider making Elk Springs Resort part of a new Thanksgiving family tradition. Hurry back, new memories are waiting to be made!
- jeff w.
Reviewed On: 12/3/2016
Very enjoyable
The theater was the highlight of the stay. Hot tub, sauna, movie, and repeat. Close to town but feels like you are miles away from the hustle and bustle of life.
Response from Elk Springs Resort Cabin Rentals; Sunday, May 29, 2016
We love to hear that you had such a great stay, Stephen! It sounds like wonderful memories were made. We certainly agree, Eagles Nest offers the perfect location to experience the best of both worlds. We hope you will consider making Elk Springs Resort a part of a new tradition when visiting Gatlinburg. We hope to see you soon!
Reviewed On: 5/28/2016
Great Weekend with Great Friends
7 of my friends and I had an incredible weekend at Eagles Nest in Elk Springs Resort. The cabin was very nice and had everything we were looking for -- hot tub, theatre room, kitchen, etc. We loved the location and were easily able to travel into Gatlinburg for dinner and into the Smoky Mountains to hike. The staff was responsive when we had a maintenance request and constantly communicated with me regarding check in, check out, arrival information, etc. Would highly recommend staying at this cabin and look forward to going back!
Response from Elk Springs Resort Cabin Rentals; Monday, August 8, 2016
Thank you for your 5-Star review, Codie! We are excited to hear you and your friends had a great get-away. We certainly agree, Eagles Nest has it all. It is ideally located just 10 short minutes from downtown Gatlinburg to make venturing out for a day of fun easy and convenient. We hope you and your friends will consider making Elk Springs Resort part of new tradition when visiting Gatlinburg. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. We hope to see you again soon!
- Codie H.
Reviewed On: 8/3/2016
Great Weekend Getaway
My stay was great! The cabin was exactly how it looked on the pictures. I would definitely recommend staying and will definitely return.
Response from Elk Springs Resort Cabin Rentals; Tuesday, February 14, 2017
Thank you for your wonderful review! We are delighted to hear you enjoyed your stay. We enjoyed having you as our guest and hope you will make plans to stay with us again!
- Christopher R.
Reviewed On: 10/11/2016
Family escape to Gatlinburg
Very clean and plenty of room for our family of 8. The cabin was equipped with something for everyone.
Response from Elk Springs Resort Cabin Rentals; Wednesday, September 14, 2016
Thank you for your 5-Star review, Una! We are pleased to hear you and your family enjoyed your stay. We hope you will come back and visit with us often. Hurry back!
Reviewed On: 9/7/2016
A Wonderful, Relaxing Weekend in the Mountains!!
It was a very relaxing getaway. From the wonderful accommodations at the Eagle's Nest cabin, to the Haunted Mansion in Gatlinburg. The only downside was the shortness of the stay. Maintenance came twice, due to two very minor issues. One was a small leak, which they fixed in no time, the second was a lack of credits on the stand-up arcade game, a must for our small child. This was fixed in 30 minutes or less. Both times the gentleman was extremely courteous and fixed the problem (not really a problem, more of an inconvenience)very quickly. Now, the theater room was a huge highlight. I was unsure about paying the extra for this room, but we rented 7-8 movies and it was absolutely worth every penny. The whole family enjoyed the theater room at some time or another. The sauna and hot tub, we never used, but would have been great, had we a little more time to use them. The cabin was very conveniently located, so we could hop, skip and jump anywhere. I loved this place and will definitely use it again in the near future, I just wish we would have seen some bears.
Response from Elk Springs Resort Cabin Rentals; Thursday, October 27, 2016
Thank you for taking the time to share your wonderful experience with us, Steven! We love to hear stories such as yours. We pride ourselves in not only providing cabins, but vacations that are filled with memories that will last for a lifetime. We hope you and your family will be able to stay a little longer next time so that you can enjoy all of the amenities available at the cabin. Thank you for reaching out to us when you discovered the issues at the cabin. We are always happy to assist in any way possible to ensure that each stay is a truly magical experience. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again during your next visit to Gatlinburg.
- Steven A.
Reviewed On: 10/27/2016
It is a decent cabin for those that is not looking for luxury.
We were 3 couples with no kids. We stayed 3 nights and it was great, except the bedroom up stairs had a weird noises on the walls and the last night around 2 in the morning we saw a squirrel munk running across the room, my husband and his friend took care of it. My husband called the office they returned his ph call next morning but we were living already. <br/>anyway.
Response from Elk Springs Resort Cabin Rentals; Wednesday, November 16, 2016
Thank you for taking the time to share your experience with us, Luzia. We are happy to hear you enjoyed your stay. Thank you for notifying us that the squirrel/ chipmunk was discovered in the cabin. We can assure you, this is very uncommon for the squirrels to actually get inside the cabin. With the outside temperatures dropping, the squirrels do try to find any openings to get into the cabin for warmth. Our technicians regularly check the cabins to make sure that any openings found are sealed off. Once reported, we immediately sent our maintenance technician to the cabin to conduct a thorough search. We can assure you, no other animals were found and any openings found were once again sealed off. We sincerely apologize that you and your guests experienced this. Your safety and comfort is top priority to us. Our Customer Service Representatives answer the phones until midnight each night. From midnight until 8 am all calls are forwarded to our answering service. Any after-hour emergency calls are dispatched to one of our representatives to ensure that you can receive assistance if needed. We apologize for not returning the phone call until the next morning, we were unaware of the situation as no message was left. We hope you will consider returning to stay with us during your next visit to Gatlinburg.
Reviewed On: 11/15/2016
Nice cabin with many features tucked away in a quiet property.
The cabin was clean and we had no issues with anything during our stay. The location was quiet, private and just the thing we were expecting for a nice weekend. The rental process was very smooth, all completed on-line and through the phone. We will definitely consider staying at this collection of cabins again.
Response from Elk Springs Resort Cabin Rentals; Sunday, February 26, 2017
Thank you for your kind review, Paul! We are delighted to hear you enjoyed your stay. We enjoyed having you as our guest and hope you will make plans to stay with us again!
Reviewed On: 9/27/2016
Great Family Fun
We had a very good time visiting Gatlinburg and staying in this cabin
Response from Elk Springs Resort Cabin Rentals; Sunday, December 25, 2016
Thank you for your wonderful review, Rita! We are excited to hear you enjoyed your stay. We hope you will make plans to come back and visit us again!
Reviewed On: 11/25/2016
As an owner of a 2 bedroom cabin in Elk Springs we had to change up to a 3 bedroom to accommodate more teenagers for my daughter's 16th birthday weekend to the mountains. I found the cabin to be extremely comfortable (just like home) and the kids absolutely loved the downstairs with the movie theater, sauna, and hot tub. Thanks for making my little girl's birthday so memorable. Only downside is that we are now thinking about buying a larger cabin!
Reviewed On: 5/9/2017
That was awesome time while we were there. We had lots of fun.
Reviewed On: 4/1/2017
We spent a wonderful week! The cabin was clean, comfortable and you can breath the real mountain style! Love to prepare BBQ outside and my kids loved the hot tube! ...and what about the movie theater room? Amazing!!
Reviewed On: 1/23/2017
Rented the Take Your Breath Away cabin to celebrate my boyfriends 50th bday with another couple. Was disappointed because the cabin was damaged by the wind storm so we had to choose another cabin. The staff was very accommodating and called before our visit and was very patient while we looked through the various available cabins. We chose Eagles Nest which was a larger cabin and very nice and clean. The kitchen was well stocked with appliances, dishwater and silverware. We had an awesome time and made memories that will last a lifetime! We did have a small mishap with hot water but the maintenance staff came within 30 minutes to repair.
Reviewed On: 12/6/2016
We all had a wonderful time. We also rented Spur of the Moment. There was lots of games to play for the kids to play. Place was amazing!!
Reviewed On: 12/3/2016
We had a very good time visiting Gatlinburg and staying in this cabin
Reviewed On: 11/25/2016
We were 3 couples with no kids. We stayed 3 nights and it was great, except the bedroom up stairs had a weird noises on the walls and the last night around 2 in the morning we saw a squirrel munk running across the room, my husband and his friend took care of it. My husband called the office they returned his ph call next morning but we were living already. <br/>anyway.
Reviewed On: 11/15/2016
It was a very relaxing getaway. From the wonderful accommodations at the Eagle's Nest cabin, to the Haunted Mansion in Gatlinburg. The only downside was the shortness of the stay. Maintenance came twice, due to two very minor issues. One was a small leak, which they fixed in no time, the second was a lack of credits on the stand-up arcade game, a must for our small child. This was fixed in 30 minutes or less. Both times the gentleman was extremely courteous and fixed the problem (not really a problem, more of an inconvenience)very quickly. Now, the theater room was a huge highlight. I was unsure about paying the extra for this room, but we rented 7-8 movies and it was absolutely worth every penny. The whole family enjoyed the theater room at some time or another. The sauna and hot tub, we never used, but would have been great, had we a little more time to use them. The cabin was very conveniently located, so we could hop, skip and jump anywhere. I loved this place and will definitely use it again in the near
Reviewed On: 10/27/2016
My stay was great! The cabin was exactly how it looked on the pictures. I would definitely recommend staying and will definitely return.
Reviewed On: 10/11/2016
The cabin was clean and we had no issues with anything during our stay. The location was quiet, private and just the thing we were expecting for a nice weekend. The rental process was very smooth, all completed on-line and through the phone. We will definitely consider staying at this collection of cabins again.
Reviewed On: 9/27/2016
Very clean and plenty of room for our family of 8. The cabin was equipped with something for everyone.
Reviewed On: 9/7/2016
7 of my friends and I had an incredible weekend at Eagles Nest in Elk Springs Resort. The cabin was very nice and had everything we were looking for -- hot tub, theatre room, kitchen, etc. We loved the location and were easily able to travel into Gatlinburg for dinner and into the Smoky Mountains to hike. The staff was responsive when we had a maintenance request and constantly communicated with me regarding check in, check out, arrival information, etc. Would highly recommend staying at this cabin and look forward to going back!
Reviewed On: 8/3/2016
The Elks Springs Resort went above and beyond to make our vacation perfect. The cabin was spotless. Everything we needed was there. The location was convenient to everything(shopping, dining, and hiking). Customer service and the maintenance department were very quick to respond and were helpful and super friendly (the arcade game was stuck on demo mode and our 11 year old was very appreciative for the quick fix). Eagles Nest was quiet, comfortable and has beautiful views. We will definitely be back.
Reviewed On: 6/18/2016
The theater was the highlight of the stay. Hot tub, sauna, movie, and repeat. Close to town but feels like you are miles away from the hustle and bustle of life.
Reviewed On: 5/28/2016
First, the good parts of this cabin was it is located in a cul-da-sac which limits the traffic around your cabin. Secondly even though there was a slight hiccup in check- in the representative from ESR handled it very nicely. This cabin is a very nice layout. <br/>Between my sister and I we have stayed at ESR 6 times, we take turns who is going to pay and I must say the past two times we have booked it seems as though they do not have the same excitement to get you to stay here. In the past we used to get great recommendations for different cabins seasonal specials or if we come in a day early usually they would make it worth our while to book an extra day, this does not happen anymore. I do not care about making price concessions but I do care that you want me to stay there and the attitude of "if you don't stay someone else will so no big deal." The sofa had a broken arm, there were multiple burned out light bulbs, and the jets for this particular hot tub did not work like a normal hot tub. Also the picture
Reviewed On: 4/8/2016
The view of the mountains from this cabin was spectacular! There was plenty to do in the surrounding area, and our visit was very peaceful. I definitely recommend this stay.
Reviewed On: 1/1/2016
Cabin was very nice. Loved the theater room. Nice furnishing. The only complaint is - the mattresses were not very comfortable. Other than that, it was very nice.
Reviewed On: 11/4/2015
We loved our stay at the Eagles Nest. This time it was just the two of us but we're already asking our adult kids to check their calendars so we can make it a family affair next time! We've traveled extensively and recognize a well appointed, clean and spacious place as a rare gem. This cabin provided the perfect atmosphere to retreat from our busy schedule, unplug and recharge. The Arts Community below the resort offered small shops, restaurants and friendly local residents. We are definitely returning for another visit.
Reviewed On: 9/30/2015
We stayed at eagles nest, it was amazing. The cabin was everything we were looking forward to. The children enjoyed the game room while my husband enjoyed just relaxing. It's in a great location. I can't wait until we return, we are definitely booking with elks spring resort.
Reviewed On: 9/23/2015
Perfectly wonderful cabin set up for 3 couples or for separating boisterous children from adults needing more quiet. The wide deck on all three levels had rocking chairs and safety railing. <br/>Three teachers worked together for 10 years and after retiring, moved to 3 different states. Now, the teachers and the spouses, meet for a 3-day weekend each year to catch up. This could not have been any better. It rained on Saturday, but that didn't matter at all!
Reviewed On: 9/15/2015
Coffe pot broke on 3rd day, & someone promptly came to replace it. My mother-in-law did fall into bathtub; would recommend grab bars around tubs. Cabin was clean except greenery over cabinets in kitchen. I would recommend taking that out. We had a fabulous time & loved the cabin. My boys had just as much fun here as they did when we were out and about!
Reviewed On: 9/10/2015
We really enjoyed staying in Eaglesnest. It's very secluded and has all the amenities for a great stay. It was very comfortable and beautiful. Our one disappointment was that in the movie room they were only three of the kickback chairs, not six as in the picture. three were regular chairs that you would have at a movie theater. Not the end of the world but it is not what we expected. And we had to negotiate to see who got the good chairs! Also there were no oven mitts provided other than that the kitchen was well stocked. We ate in every night but the first. We suggest you check the grill as it didn't get very hot. And took a long time to warm up. but we would definitely recommend this place and would stay there again.
Reviewed On: 8/30/2015
Very nice cabin with great view. We had a wonderful stay, nice, quiet and relaxing. Close to town and hiking trails in Smoky Mountains.
Reviewed On: 7/19/2015
We had an incredible time during this vacation until the day of check out. Michelle from customer service contacted me by phone about bubbles coming out of the dishwasher. I apologized for any mess or inconvience that was caused by this. Her response was "I don't know why anyone would intentionally put dishsoap in the dishwasher" using a condescending and hateful tone. Neither myself or anyone in my party put dishwasher soap in the dishwasher. However, if that had happened obviously it would have been by mistake. I apologized again and told her we were 20 minutes away and would like to look at the damage and help clean up. She refused to let us see, yet charged my credit card on file for $75 immediately. I felt this was a dishonest and underhanded way to handle the situation. We loved the cabin and had talked all weekend about requesting the same one every four months. However, I absolutely will not stay in any of Elk Springs cabins again or recommend anyone else to solely based on how she handled the situati
Reviewed On: 4/29/2015
Our family gathered for a nice week-end and the accommodations were perfect. We thoroughly enjoyed the spaciousness of the cabin. It could not have been better.
Reviewed On: 4/23/2015
In a nutshell we will only stay at Eagles Nest. This cabin was absolutely fantastic. The best part of our vacation was staying at this cabin
Reviewed On: 4/9/2015
My family and I were blown away by the eagles nest cabin. Absolutely gorgeous. From the wood work to the theater room to the relaxing views from the decks. Very clean, spacious and cozy. Gatlinburg is a little GEM of a town in the middle of nowhere so much to do. Cool little shops Tho it is a little pricey. People are so nice im not used to that begin from south Jersey lol. We loved it so much I looked in to buying a house there. Needless to say we will definitely be back
Reviewed On: 4/7/2015
Cabin is very nice, and in a great location.
Reviewed On: 3/28/2015
Was hoping to see more of Gatlinburg. The slice of heaven that we originally booked didn't have plowed roads. Are car was stuck in the snow for 3 days and nights. We appreciated the upgraded cabin at the resort and were happy with the staff at Elk Springs Resort, we just wanted to see more sites.
Reviewed On: 3/4/2015
My family of 6 have been coming to Gatlinburg for over 25 years. I would say Elk Springs is one of the best we have stayed at in all those years. I LOVE new! Everything was top notch and the staff is such a pleasure to work with. We will be back!
Reviewed On: 2/21/2015
Excellent and will be renting this same cabin again and again!
Reviewed On: 1/28/2015
We had a fabulous time and are looking forward to returning sometime soon.
Reviewed On: 9/13/2014
We had a great time. I gave a 5 star review, but there were the beginning stages of wear happening. One of the theatre chairs was broken, the upstairs king mattress was old, so you rolled when you slept, one of the tubs was missing the plug, the hot tub (while clean and working) had a broken lid assembly, so recovering it was a bit difficult, the pool table felt-cover was wrinkled, etc... signs of wear. However, everything was INCREDIBLY clean and was QUALITY furnishing, so our family had a 5 star experience. I would definitely recommend this cabin and the management. They encouraged us to leave a note with any recommended fixes, and I believe they will fix them.
Reviewed On: 8/21/2014
This is our second visit to Elk Springs. The cabins are clean, modern, and family friendly. The movie room chairs were awesome! The kids loved the cabin, and we will be choosing Elk Springs in the future.
Reviewed On: 5/28/2014
We had previously stayed at the Bear Foot Mountain Resort (booked through Elk Springs Resort) and our stayed was a perfect 10, so we had high expectations when staying at the Eagles Nest cabin. The location is closer to the downtown area so that was nice, however the construction next door created a very messy entrance and there's not really a mountain view, except for the 3rd floor terrace that has a partial mountain view... It's mainly a view of trees, whereas our previous cabin (Whispering Creek) had spectacular views straight to the mountains. The kitchen is well equipped however there are no plastic cups or bowls, everything is glass or metal so keep that in mind if you have children. The furniture was very well kept. Our biggest complaint is the bug problems in this cabin. Carpenter bees are eating away the frame of the kitchen window, we found a spider in the bed and our 4 yr old got bit by a tick inside the cabin! I understand that we were in the mountains but it seemed like there hadn't been any fumi
Reviewed On: 5/18/2014
We had a fabulous experience at your cabin and would recommend for anyone. Our kids thoroughly enjoyed the cabin experience. From the hot tub to the theater room to the swing outside, what a relaxing vacation with a beautiful landscape!
Reviewed On: 5/3/2014
We had a wonderful experience with exception of the construction next door. We were not informed of this before we rented the cabin
Reviewed On: 4/27/2014
Great place to stay. Everything was exceptional.
Reviewed On: 4/26/2014
Only one concern....the pool table was subpar....cloth was very loose such that it had very big wrinkles that interfered with play.
Reviewed On: 4/21/2014
The cabin was gorgeous. Everything was nice. The only issue I had was the bedding. We had to request new bedding and comforters. Otherwise it was very nice.
Reviewed On: 4/15/2014
Was a wonderful experience shared with good friends. Would definitely go back as soon as possible.
Reviewed On: 3/6/2014
We really enjoyed our stay except for two things. First, the cabin right next door was being built so loud noises started very early in the morning. Not exactly the quiet mountain retreat we pictured. Secondly, the unit was fairly clean but when we went to use the dishes they looked like the hadn't been washed. Not a big problem because we just washed them ourselves, but still gross. <br/>
Reviewed On: 3/4/2014
Facilities were well maintained, clean, and exactly as described. Thanks!
Reviewed On: 2/21/2014
This was my family first time being in a cabin an it exceeded my expectations for sure!!!!!!!!! Very clean, close to downtown an very easy to find! We would for sure love to come back to Elk Springs again in the future!!!!!!!
Reviewed On: 1/29/2014
My family and I enjoyed our stay at Elk Springs Resort...Eagles Nest. A few minor issues kept me from rating this property very satisfied but they won't keep me from coming back again. They were constructing a new cabin next door to ours which I was not told about so we did not have the privacy we had hoped. Took us a while to figure out how to regulate the temperature on the bottom floor. It would be nice to build a platform for the back row of chairs in the movie room...hard to see over the front row. Even with these issues we would definitely come back.
Reviewed On: 1/7/2014
We had a great time...A GREAT CABIN A GREAT LOCATION..
Reviewed On: 1/5/2014
Our Cabin was wonderful ! We really enjoyed the views from our rocking chairs on the Porch !! We will be back !
Reviewed On: 11/29/2013
Excellent accommodations! The property was perfect for our family. We really enjoyed the theater room and hot tub. The property was very clean and the kitchen was well stocked for us to prepare meals. We definitely would rent this property again.
Reviewed On: 8/27/2013
We booked this cabin on a whim and ended up loving it. Everyone slept comfortably and enjoyed every aspect of the cabin. Appliances were updated and the theater room was definitely enjoyed by all. We felt very fortunate to be able to reserve this cabin as close to our arrival date as we did. The reservation process was great. Overall great experience.
Reviewed On: 8/17/2013
Would definitely rent from Elk Springs again.
Reviewed On: 8/5/2013
Great time! Beautiful cabin! 10 out of 10!
Reviewed On: 7/21/2013
Eagles Nest cabin was beautiful! Loved the layout, theatre room, pool table and secluded feel. Would definately stay there again. Elks Springs resort is a very professional organization.
Reviewed On: 6/29/2013
Spring break 2013
Reviewed On: 4/8/2013
WE HAD A GREAT TIME ON OUR YEARLY GIRLS TRIP. WE HAVE BEEN COMING TO THE SMOKIES FOR OVER 20 YEARS AND THIS WAS THE MOST PLEASANT EASY CHECK IN AND OUT WE HAVE EVER HAD. THE CABIN WAS MORE BEAUTIFUL THAN THE PICTURES ON THE WEB SITE. THE FURNITURE WAS VERY NICE AND COMFORTABLE. THE LOCATION IS WONDERFUL, CLOSE TO EVERYTHING BUT SO QUIET AND PEACEFUL.WE HAVE ALREADY TOLD FRIENDS AND RELATIVES HOW GREAT THIS RESORT TREATED US. GREAT CUSTOMER SERVICE, THEY RESPONDED SO QUICKLY WHEN WE CALLED. WE WILL ABSOLUTELY BE COMING BACK NEXT YEAR!!
Reviewed On: 11/14/2012
The cabin was grreat and the family loved it.
Reviewed On: 11/2/2012
The cabin was excellent. <br/>
Reviewed On: 10/16/2012
The cabin was great! Our family enjoyed spending time together in this family oriented cabin!
Reviewed On: 8/11/2012
The Eagles Nest was fabulous! It was everything we hoped for and more. Just three little things we would add; hooks or rack for towels in bathrooms, trashcans on each level and clothes hangers. The media room and rocking on the three decks was a little bit of heaven. Highly recommend!
Reviewed On: 8/4/2012
House was perfect, in great location. Loved the theater room. View was blocked by trees but everything else made up for it!!! Will definately stay again.
Reviewed On: 7/23/2012
Great experience!
Reviewed On: 7/3/2012
Our entire family enjoyed the stay in the cabin - even our 2-year old did not want to leave!
Reviewed On: 6/18/2012
Eagle nest was a perfect. Fit for my familys vacation.The house. Had all the amenities of a hotel but the comfort of home.Very. refreshing!close. To everything. We look. Forward. To coming. Back, again & again!
Reviewed On: 5/17/2012
I was pleasantly surprised. Everything was nice & relaxing. I will definitely stay again.
Reviewed On: 4/23/2012
My cabin was dirty! there was pubic hairs (alot) in one of the beds.
Reviewed On: 4/8/2012
The property was clean, plush, and beautiful. We enjoyed the theater room the best. Service was great!
Reviewed On: 12/23/2011
We definitely enjoyed our stay. Our children had their own rooms. We had privacy. The sauna, hot tub and theatre were great. It was disappointing that the theatre did not run by cable. We had to go rent some movies to use it, but did so and it was great. Would love to come back again.
Reviewed On: 12/21/2011
We really enjoyed our stay at the Eagles Nest. Loved the Theater room. Beds could be a little more comfortable. Would defintely stay with Elk Springs Resort again.
Reviewed On: 12/16/2011
Tje cabin was wonderful. The location could not have been better. Plenty of privacy yet close to town. The management couldn't have been nicer or more professional. We will be back next year and will recomend this property to friends
Reviewed On: 12/5/2011
Cabin was just the right amount of room for 6 people to spread out. Jetted tubs in the bathrooms really need some bleach in the jets and filter as it looked as if they had black mold but other than that the cabin was clean. Downstairs was VERY cold no matter what we did and heater wouldn't go past 74, so I can't imagine being there in colder weather, it was 60's during the day and 40's at night. Theatre room was a huge hit. Overall it was a good time and no complaint to great that I wouldn't stay there again.
Reviewed On: 11/29/2011
We enjoyed our stay at Eagle's Nest and we will definitely stay w/ Elk Spring's Resort again. We greatly appreciated their hospitality and professionalism.
Reviewed On: 10/11/2011
We have stayed in several cabins in within the Smokys. This by far is the best cabin we have rented.. Would defitely recommend this cabin to anyone looking for great get away.
Reviewed On: 8/24/2011
resort was beautiful and very well appointed. The cabin was great, I wish I could have stayed longer. Great place for a family reunion
Reviewed On: 8/10/2011
Eagles Nest is a great property in Elk Springs Resort. The view isn't quite what it was when the pictures were taken, but it's still a great secluded cabin with a nice view. We had 1 maint issue that was dealt with promptly. Great staff, awesome cabin ... we didn't want to leave, and will use Elk Springs again.
Reviewed On: 8/9/2011
Cabin was exactly what we expected from looking at online photos. Cabin was very spacious with all the amenities we needed. We would definitely recommend staying in the Eagles Nest. The other cabins looked really nice too. Eagles nest is on a flat cul de sac with 3 other homes that aren't too close together. The only complaints I would submit are: 1. The theater is awesome with a huge screen and comfortable seating, but there is a $30 non-HD DVD player in it! Being that you could find a HD DVD players for under $100, it is totally ridiculous to have a gorgeous theater room but watching movies that have a low quality fuzzy picture. 2. I do believe the cabin is a good value, but the towels you are given in the bathrooms are so cheap, flimsy and small. I normally would never complain about something so petty, but the towels provided literally could almost be considered disposable.
Reviewed On: 7/31/2011
Cabin was very nice, however, no xbox included as per the website. My husband and boys were disappionted as they brought games to play together, something they never get to do at home.
Reviewed On: 7/10/2011
Icemaker didn't seem to work, is the only negative. We enjoyed everything else about the home and surroundings. Will come back sometime.
Reviewed On: 6/28/2011
The cabin was great! We had an awesome stay!
Reviewed On: 6/4/2011
We had a very nice stay. The only reason i gave a 3 for the general condition was because the air wasn't working upstairs and a part was needed. Everything else was wonderful. I would stay again and recommend this resort and cabin to others.
Reviewed On: 4/26/2011
dangerous for my daughter and myself both of us with walking difficulties hers from an accident mine from old age. The c
Reviewed On: 4/23/2011
it was a great weekend..just too short...the cabin is located in a great place easy to get anywhere. <br/><br/>very clean cabin and well maintain.<br/><br/>we will stay again for sure..
Reviewed On: 4/20/2011
This was a perfect cabin for two families of five. Kids loved the movie room and the hot tub. Great view and location.<br/><br/>Only suggestion would be a noisemaker or fan for the main floor bedroom as you can hear movement and voices from the top floor bedroom.<br/><br/>Other than that...a perfect rental! Thanks! <br/>
Reviewed On: 4/5/2011
LOVED the theater room-only negative would be the water pressure wasn't the best but it is the mountains!
Reviewed On: 1/24/2011
Our family enjoyed the Eagles Nest greatly while staying in Tenn! Everything was exactly as represented, the cabin was beautiful and we felt everthing was communicated to us well prior to arrival. We would recommend this to anyone that is looking for something special for a vacation.
Reviewed On: 1/4/2011
The fireplace on the main level was inoperative
Reviewed On: 12/4/2010
One night we were stopped by an unmarked car and man with no Elk Springs identification claiming to be security. Elk Springs did not notify us of any security that may stop us, we were alarmed by this.
Reviewed On: 11/23/2010
We frequent the Smoky Mountains and have stayed in different places. Overall, we liked our stay in Eagle's Nest but I have suggestions that would have made our stay better. The linens on the bed were enough to make me not rebook. Luckily, I brought my own! The sheets were thin, had hair on them and were appeared to be low quality. The pillows were very unpleasant with many stains. I understand the covers for the bed are chosen in order to go along with the theme of the cabin but they were dark and dingy and were not clean. The lamp in the downstairs was not operational. There was not trash can in the downstairs bathroom. The carpet in the downstairs was not clean and was pulling away from the tile at the entrance to the bathroom and it was sharp to step on. The sauna that was advertised was not operational. At booking I asked if the windows were covered because it didn't appear they were on the online photos. The reservationist assured me they were. The bedroom windows were covered but I would sugg
Reviewed On: 10/16/2010
I am very satisfied with ESR and the cabin I rented (Eagles Nest). <br/>The only thing I wasn't very happy with is the bed I used to sleep : The matress and pillows weren't first quality.<br/>That's my only criticism; except this minor problem, everything was perfect.<br/><br/>Thanks to ESR and their nice and helpful staff.
Reviewed On: 10/4/2010
AWESOME. Relaxing stay in an awesome cabin. Thanks for the free upgrade. The theatre room was incredible. It would have been even better if cable was connected to the theatre system but can't really complain about that with the free upgrade. Will be back with friends and family.
Reviewed On: 9/28/2010
Eagle's Nest was a wonderful cabin...we had a minor with an electrical outlet and call maintanence after hours and they were knocking on the door within 10 mins....now that's what I call service!!!!
Reviewed On: 8/19/2010
We were very please with the cabin and it was very clean. We enjoyed our stay and we would stay in this cabin again.
Reviewed On: 8/16/2010
Our overall stay was good, but we had a few things that were disappointing. The first was the chalet construction. We've stayed with Elk Springs before and that chalet (Southern Philosophy) was beautiful, but this one looked like it was thrown together. Tile work was bad, trim and finish carpentry was low quality. An example was nails sticking through the ceiling in the kitchen. Secondly, the water pressure was terrible. The jacuzzis couldn't even be used because the water took FOREVER to fill the tubs. The downstairs shower had the best pressure. Lastly, the WiFi didn't work either. We contacted the maintanence about these issues. They tried to reset the WiFi, but they never responded to us concerning the water pressure. We had such a great experience w/Elk Springs in the past, but we were disappointed with the quality of this property and the lack of help from the maintenance department this time. This experience leaves us guessing whether to stay with Elk Springs again in the future.
Reviewed On: 8/13/2010
We loved our stay in Eagles Nest. The view of the mtn. is decent on a clear day. Plenty of privacy on the decks. Beds were very comfy. Plenty to do in cabin during our free time. Upstairs bath did not drain properly, extra blankets needed laundered and coffee pot still had coffee from previous guests. Other than that, we enjoyed our stay and will come back.
Reviewed On: 7/17/2010
Very nice, roomy cabin. Clean and well maintained. Quiet at night and away from it all, yet 10 min from center of Gatlinburg.
Reviewed On: 6/28/2010
We love this resort. This was the second summer in a row that we stayed. We have referred 2 friends who will be staying later in the summer. The staff is friendly and easy to work with. The resort is perfectly located. Serene and peaceful yet conveniently close to amenities
Reviewed On: 6/21/2010
The road to this cabin was unpaved. No cellular signal to call office to get Xbox 360. No bears. Other than that everything was good.
Reviewed On: 6/1/2010
Marty was incredibly helpful with our last minute reservations! We are so glad we did! Eagles Nest is wonderfully appointed. The kitchen could use some hot mits (safety)and a measuring cup. The home theatre was great, but the video quality could be improved w/ a HDMI cable. The setting is perfect for relaxing!!
Reviewed On: 4/11/2010