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max 18 guests      6 bedrooms      7 bathrooms
  • Attractions Attributes
    • autumn foliage
    • botanical garden
    • caves
    • churches
    • cinemas
    • coin laundry
    • festivals
    • forests
    • library
    • live theater
    • museums
    • playground
    • recreation center
    • restaurants
    • theme parks
    • water parks
    • waterfalls
    • winery tours
  • Entertainment Attributes
    • DVD Player
    • Game Room
    • Satellite / Cable
    • Television
    • Cable TV
    • CD Player
    • DVD Player
    • ESPN & ESPN2
    • Free Wireless Internet
    • Pool Table
    • 4 - 32" TV's
    • 60" HDTV with Bluray Surround
    • Indoor Heated Pool
    • 50" Flat Screen TV
  • General Attributes
    • Air Conditioning
    • Clothes Dryer
    • Heating
    • Internet
    • Iron & Board
    • Linens Provided
    • Living Room
    • Parking
    • Telephone
    • Towels Provided
    • Washing Machine
  • Kitchen Attributes
    • Coffee Maker
    • Dishes & Utensils
    • Dishwasher
    • Kitchen
    • Microwave
    • Oven
    • Refrigerator
    • Stove
    • Toaster
    • Blender
    • Coffee Maker
    • Cookware
    • Full Kitchen
    • Ice Maker
    • Microwave
    • Mixer
    • Refrigerator
    • Toaster
    • Dishwasher
    • Granite Counters
  • Leisure_activities Attributes
    • antiquing
    • bird watching
    • eco tourism
    • gambling casinos
    • horseback riding
    • outlet shopping
    • photography
    • scenic drives
    • sight seeing
    • walking
  • Local_services_and_businesses Attributes
    • ATM/bank
    • fitness center
    • groceries
    • hospital
    • laundromat
    • massage therapist
    • medical services
  • Outside Attributes
    • Balcony
    • Deck / Patio
    • Outdoor Grill
  • Pool_spa Attributes
    • Hot Tub
  • Sports_and_adventure_activities Attributes
    • fishing
    • fly fishing
    • freshwater fishing
    • golf
    • hiking
    • ice skating
    • mountain biking
    • rafting
    • skiing
    • spelunking
    • water tubing
    • whitewater rafting
  • Suitability Attributes
    • children welcome
    • non smoking only
    • pets not allowed
  • Suitability_chkbox Attributes
    • Minimum Age Limit for Renters
  • Car Attributes
    • recommended
  • Catering_options Attributes
    • Catering available
  • Dining Attributes
    • Dining Area
    • Dining Room
  • Safety Attributes
    • Outdoor lighting
    • Deadbolt lock on entryway
    • Smoke detectors
    • Carbon monoxide detector
    • Fire extinguisher
    • First aid kit
    • Emergency phone number: Medical
    • Emergency phone number: Police
    • Emergency phone number: Fire
  • Health and safety Attributes
    • Enhanced cleaning practices
    • Clean with disinfectant
    • No-contact check-in and check-out
    • High touch surfaces cleaned with disinfectant
    • Towels and bedding washed in water that's at least 60sC/140sF
    • SafeHome (VRMA & VRHP)
  • Living Attributes
    • 2 Fireplaces
    • Air Conditioning
    • Ceiling Fans
    • Central Air
    • Fireplace
    • High Speed Internet
    • Ironing Board
    • Jacuzzi Tub
    • Linens
    • Outdoor Fireplace
    • Washer & Dryer
    • 1 Queen Sleeper Sofa
    • Woodburning Fireplace
    • 4 Bar Stools
    • 2 pub tables with 10 bars stool
    • 12 Lounge Chairs
    • 8 King Beds
  • Business Attributes
    • Nearby ATM
    • Nearby Bank
    • Nearby FedEx
    • Nearby Internet Cafe
    • Nearby Post Office
    • Free High Speed Internet
  • Outdoor Attributes
    • Gas Grill
    • Private Pool
    • Heated Pool
    • Fire Pit
  • Geographic Attributes
    • Close to Town
    • Secluded
    • Private
    • Arts and Crafts Community
  • Convenience Attributes
    • Movie Theatres
    • Nearby Golf Course
    • Nearby Grocery
    • Nearby Medical Services
    • Outlet Shopping
    • Near National Park
    • Food & Grocery Delivery Avail.
    • 25 Minutes To National Park
    • 20 Minutes to Pigeon Forge
    • 25 Minutes to Ober Gatlinburg
    • 15 Minutes to Gatlinburg

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Payment Methods
Most major credit cards - Cash

Payment Balance
Balance and schedule of payments can be discussed the property manager or will be detailed under policies tab.

Booking Cancellation Conditions
Cancellation policies can be discussed with the property manager or will be detailed under policies tab.

Security or Damage Deposit
A refundable security/damage deposit will be required by the property manager.

Availability

Nightly rates shown do not include taxes, conditional rate adjustments or any applicable fees - request property or use rate calculator to obtain an accurate quote.

Nightly

2021

Rate Period Nightly
Sep 19 to Sep 23 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Sep 24 to Sep 25 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Sep 26 to Sep 30 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Oct 1 to Oct 2 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Oct 3 to Oct 7 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Oct 8 to Oct 9 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Oct 10 to Oct 14 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Oct 15 to Oct 16 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Oct 17 to Oct 21 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Oct 22 to Oct 23 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Oct 24 to Oct 28 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Oct 29 to Oct 30 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Nov 1 to Nov 4 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu) 1,687 USD
Nov 5 to Nov 6 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Nov 7 to Nov 10 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Sun) 1,687 USD
Nov 11 to Nov 13 Min Stay 2 nights (Arrival only on: Thu, Fri, Sat) 1,687 USD
Nov 14 to Nov 18 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Nov 19 to Nov 20 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Nov 21 to Nov 22 Min Stay 2 nights (Arrival only on: Mon, Sun) 1,687 USD
Nov 23 to Nov 27 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu, Fri, Sat) 1,987 USD
Nov 28 to Dec 2 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Dec 3 to Dec 4 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Dec 5 to Dec 9 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Dec 10 to Dec 11 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Dec 12 to Dec 16 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Dec 17 to Dec 20 Min Stay 2 nights (Arrival only on: Mon, Fri, Sat, Sun) 1,687 USD
Dec 21 to Dec 22 Min Stay 2 nights (Arrival only on: Tue, Wed) 1,687 USD
Dec 23 to Dec 29 Min Stay 2 nights 1,987 USD
Dec 30, 2021 to Jan 1, 2022 Min Stay 2 nights (Arrival only on: Thu, Fri, Sat) 1,987 USD

2022

Rate Period Nightly
Jan 2 to Jan 6 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jan 7 to Jan 8 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jan 9 to Jan 13 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jan 14 to Jan 15 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jan 16 to Jan 20 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jan 21 to Jan 22 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jan 23 to Jan 27 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jan 28 to Jan 29 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jan 30 to Jan 31 Min Stay 2 nights (Arrival only on: Mon, Sun) 1,687 USD
Feb 1 to Feb 5 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu, Fri, Sat) 1,687 USD
Feb 6 to Feb 10 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Feb 11 to Feb 12 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Feb 13 to Feb 14 Min Stay 2 nights (Arrival only on: Mon, Sun) 1,687 USD
Feb 15 to Feb 19 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu, Fri, Sat) 1,687 USD
Feb 20 to Feb 26 Min Stay 2 nights 1,687 USD
Feb 27 to Feb 28 Min Stay 2 nights (Arrival only on: Mon, Sun) 1,687 USD
Mar 1 to Mar 3 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu) 1,687 USD
Mar 4 to Mar 5 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Mar 6 to Mar 10 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Mar 11 to Mar 12 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Mar 13 to Mar 17 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Mar 18 to Mar 19 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Mar 20 to Mar 24 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Mar 25 to Mar 26 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Mar 27 to Mar 31 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Apr 1 to Apr 2 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Apr 3 to Apr 7 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Apr 8 to Apr 9 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Apr 10 to Apr 14 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Apr 15 to Apr 17 Min Stay 2 nights (Arrival only on: Fri, Sat, Sun) 1,987 USD
Apr 18 to Apr 21 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu) 1,687 USD
Apr 22 to Apr 23 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Apr 24 to Apr 28 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Apr 29 to Apr 30 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
May 1 to May 5 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
May 6 to May 7 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
May 8 to May 12 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
May 13 to May 14 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
May 15 to May 19 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
May 20 to May 21 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
May 22 to May 26 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
May 28 to May 30 Min Stay 2 nights (Arrival only on: Mon, Sat, Sun) 1,987 USD
May 31 to Jun 2 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu) 1,687 USD
Jun 3 to Jun 4 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jun 5 to Jun 9 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jun 10 to Jun 11 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jun 12 to Jun 16 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jun 17 to Jun 18 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jun 19 to Jun 23 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jun 24 to Jun 25 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Jun 26 to Jun 30 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Jul 1 to Jul 5 Min Stay 2 nights (Arrival only on: Mon, Tue, Fri, Sat, Sun) 1,987 USD
Jul 6 to Jul 31 Min Stay 2 nights 1,687 USD
Aug 1 to Aug 4 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu) 1,687 USD
Aug 5 to Aug 6 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Aug 7 to Aug 11 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Aug 12 to Aug 13 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Aug 14 to Aug 18 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Aug 19 to Aug 20 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Aug 21 to Aug 25 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Aug 26 to Aug 27 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Aug 28 to Sep 1 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Sep 2 to Sep 5 Min Stay 2 nights (Arrival only on: Mon, Fri, Sat, Sun) 1,987 USD
Sep 6 to Sep 8 Min Stay 2 nights (Arrival only on: Tue, Wed, Thu) 1,687 USD
Sep 9 to Sep 10 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD
Sep 11 to Sep 15 Min Stay 2 nights (Arrival only on: Mon, Tue, Wed, Thu, Sun) 1,687 USD
Sep 16 to Sep 17 Min Stay 2 nights (Arrival only on: Fri, Sat) 1,687 USD

Weekly

2021

Rate Period Weekly
Dec 23 to Dec 29 Min Stay 7 nights 11,964 USD

2022

Rate Period Weekly
Feb 20 to Feb 26 Min Stay 7 nights 10,157 USD
Jul 6 to Jul 31 Min Stay 7 nights 10,157 USD

Verified vacation home reviews by real guests

All Owner Direct guest reviews posted are verified and confirmed individually by Owner Direct Vacation Rentals staff.

This property has no Owner Direct reviews yet.

Overall satisfaction (93 raters)
Property condition (93 raters)
Location (93 raters)
Cleanliness (93 raters)
Services from rental manager (93 raters)

The following review(s) were provided by the property manager.

Best vacation ever First, the staff was great anytime I text, called or emailed with a question they responded quickly. The home was beautiful, clean and spacious for the entire family. The children loved the pool and family time around the fire pit. The view was amazing and our experience will live on forever. We’re already thinking about coming back soon. The home had rooms and doorways wide enough that my sister-in-law was able to come by and use her scoter in the home and at the pool so she was able to keep up and be apart of everything. Thank you Elk Spring. Response from Elk Springs Resort Cabin Rentals; Monday, August 30, 2021 As always, we love hearing about great family experiences with our rental company! It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Mountain View Mansion is full of great amenities and the pool is great for the kids and adults! We enjoyed having you as our guests, and we look forward to working with you again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Marie S.
Reviewed On: 8/29/2021
Mountain View Mansion My intent is NOT to have this review published but in hopes that someone from management will see it since we were asked. We have been renting from Elks Springs Resorts for 7 years now and this was a VERY disappointing experience. This property is showing severe signs of wear because of the popularity and high usage. The cleaning and condition of the property are NOT worth the current price being charged. We had several issues during our 6 night stay with this property to include...<br/>*centipede infestation (they came and sprayed twice)<br/>*bathrooms were very dirty and not sanitary<br/>*one bathroom stool clogged<br/>*broken trim in basement bar<br/>*light bulbs burned out in kitchen<br/>*light fixture unassembled in one bedroom<br/>*not enough towels for 14 people<br/>*air filters in house are beyond clogged and need replaced (they look terrible)<br/>*several cabinet drawers in kitchen not working because of missing track(s)<br/>*all three propane tanks were empty <br/>*all three outdoor cooking units were grease traps and fire hazards. The grease is so built up on the deck floor that it is coming through the wood decking and onto the concrete below on the lower level. If this was a food service area an inspector would close it down.<br/>*leak under kitchen sink that we fixed to keep from having water damage.<br/>This is just a sampling of the items. Property location is AMAZING and in the right condition would be well worth the amount that is being charged. I would like to add that Louis with the Elk Springs was VERY responsive and did her best to help. I commend her service. Unfortunately we will probably be looking at other property companies for future bookings as we invested far too much money for the condition of the property. Response from Elk Springs Resort Cabin Rentals; Tuesday, July 27, 2021 Thank you for taking the time to share your experience, Kenneth. We are sorry to hear you experienced these issues. It looks like a lot of these was reported during your stay and we were able to address all of them for you while in house. We have all the other items that were just now mentioned noted as well and can assure you that these items will be corrected. You have stayed with us several times in the past and you know this is not a typical Elk Springs stay nor is this our standard. We are working to make improvements and detailed feedback like this helps tremendously in doing so. We sincerely apologize for any inconvenience experienced and hope you will reconsider and stay with us again in the future!
- Kenneth B.
Reviewed On: 7/27/2021
Wonderful time Lived the location, the layout of the kitchen,and outdoor seating. There were 16 of us and we were all able to be in the kitchen together. 2 refrigerators and to ranges which worked out great. Sleeping arrangements also worked out well. However the king size bed in MB was so high no one was able to use it. We were all in our 70&#x2019;s and 80&#x2019;s so it was difficult. On the negative side the bathroom in the kitchen was very dirty including the toilet , baseboard and floor. We found an empty soft drink can in one of the bedroom closets and a dirty towel on the floor in one of the closets. Our fan in the kitchen was broke and all the windows were very dirty. We called maintainence and a gentleman named Cody came . He addressed all of our issues and was able to correct most of them. He fixed the fan, fixed a broken toilet paper holder, supplied us with necessary blankets(only 2 for 16 people);and linens for foldout couch. Pool was cloudy and he treated it. Cudos to him. I have to say we had a wonderful time and would return if all above issues were resolved before our arfival Response from Elk Springs Resort Cabin Rentals; Sunday, May 2, 2021 We appreciate you taking the time to review your recent cabin stay. We certainly apologize for the issues that you had during your stay. We are glad that Cody was able to assist you and resolve most of the issues that you had. We will certainly have one of our experienced staff members inspect the height of the bed in the master bedroom and see if anything can be done to make it easier for our guests to use. We do have several cabins to choose from, and we hope you will make plans to visit us again in the future. Thank you for sharing your thoughts. We encourage guests to book direct and save up to 15% on your booking.
Reviewed On: 5/2/2021
Very Dissatisfied Property not even at base condition in terms of cleanliness.Property not maintained well. Pool cloudy and not clean. Please take Mansion out of the title.Property needs to be upgraded. Appliances don't trash can in much money that you pay very disappointed. Response from Elk Springs Resort Cabin Rentals; Saturday, July 17, 2021 We appreciate you taking the time to review your stay, Deborah. We see that you have been communicating with us through email as well about your recent stay. We apologize that you did not feel that your cabin, Mountain View Mansion, was luxurious. The items that you emailed us about and mentioned above have been sent to the appropriate teams for review. Our company strives to have the best cabins in the business. We certainly hope that you were able to enjoy your time spent in our beautiful area.
- Deborah C.
Reviewed On: 7/15/2021
Beautiful cabin. Horrible service. Would not recommend!!!!!&#xD83D;&#xDE21;&#xD83D;&#xDE21; We were called at 1130a on Thursday-the morning of check in and told that the cabin had a leak so they moved us to another cabin. The other cabin was 45 min away from the original cabin and it would not be ready for us to check in until 6p. So my various family members that were coming from 4 different states, all had to ride around and waste 3 hours the first day of arrival. The next morning, we all had to pack up and be out of the cabin at 10a but our original cabin wasn&#x2019;t ready for us to check in until 3p so again we all had to ride around for 5 hours wasting time with our cars full of luggage and groceries. We checked in at 3p and at 5p had to call maintenance because the refrigerator wasn&#x2019;t cooling. They sent someone at 7p. He turned temp down and said fridge needed to stay shut in order to cool. We called again at 9p and someone came again and said the same thing. The next morning it was still not working. I called several times on Saturday to let them know that fridge was still not working and that gas tank for grill was empty even though we had been assured that a new tank had been put in for us prior to arrival. So 20 min into our cookout, the tank ran out of gas. No one ever called us back. I left about 10 messages asking for management to give me a call and that never happened either. Instead I received a text message after we checked out saying the were refunding $214 of the $4000 that we paid. There was not enough towels for the cabin capacity and barely any toilet paper. It was a horrible experience and I would NEVER stay here again! Response from Elk Springs Resort Cabin Rentals; Tuesday, April 27, 2021 Thank you for sharing your experience with us, Tiffany. Your review concerns us, as this is not what we show. We do see that you were contacted the morning of your arrival, however, what is not mentioned is that we upgraded you to a mansion. Yes, a mansion. This is a top of the line property and we upgraded you at no additional charge, although there is a huge price difference. Again, no additional charge to you. As this is a large property, it does take a little longer to get ready. This was communicated to you prior to arrival. Our team was able to get your original property repaired, and you were able to move back to the original property the very next day. We also show that the technician went out regarding the refrigerator not cooling. The refrigerator was cooling properly, however, he noted kids in and out of it, letting the cool air out. He did ask that it would be left closed so it could cool properly. We went out multiple times, and this was the case each time. We would like to note, this refrigerator is functional with no issues prior to or after your stay. We are sorry if there was a misunderstanding regarding the propane for the grill. It is our policy to change those out once they are empty. We do not put fresh ones in for each stay. We provide 24/7 guest assistance throughout your stay and a simple phone call, email or text message is all it takes to have another propane tank sent out. Our cabins are stocked according to maximum capacity of the cabin. This is noted in your information prior to arrival to help you prepare for your stay. We can assure you, there were bathroom towels and pool towels, enough to accommodate the number of guests allowed. As stated in our confirmations, we only provide a starter supply of toilet tissue. This is one roll per bathroom. This is done as a courtesy, to give you time to purchase enough for the stay, should you not bring any. We sincerely apologize for any disappointment and hope you enjoyed your time in our area.
- Tiffany M.
Reviewed On: 4/25/2021
Awesome Mountain Getaway Rental was as described, pictures were what you got, and the place was clean and inviting. Staff was very customer service oriented and friendly as well. Response from Elk Springs Resort Cabin Rentals; Tuesday, July 13, 2021 We are delighted that you enjoyed your recent cabin stay! We enjoyed having you and hope you will make plans to stay with Elk Springs again on your next trip to The Great Smoky Mountains. We encourage guests to book direct and save up to 15% on your booking. Hurry back! New memories are waiting to be made.
Reviewed On: 7/13/2021
Amazing Friendsgiving Trip The house was great. There was plenty of space to spread out for our group of 20. It was secluded, but close enough to grocery stores and gas stations. There was plenty of parking on site and the beds were super comfortable. Kitchen had plenty of seating for our group to have a big dinner together. The pool area was a great addition, and the Bluetooth speakers/TV worked well. The floors on the main level were a bit sticky, but housekeeping arrived quickly and handled our complaint. We enjoyed our stay and would definitely recommend. Response from Elk Springs Resort Cabin Rentals; Tuesday, November 17, 2020 Thank you for your wonderful review, Miracle! We are delighted to hear you enjoyed your stay at this unique property. It is truly one of a kind, and the view. Well, the view is one of the best views available throughout our area. We enjoyed having you as our guest and hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Miracle P.
Reviewed On: 11/17/2020
Didn&#x2019;t meet expectations House keeping left a sticky food substance on kitchen floor, very dusty, and leaves piled up in door way by bbq grill. One upstairs bathroom no hot water, and pool things that spray into pool didn&#x2019;t work, just got deck wet as no pressure to push water. For price of stay would of expected much nicer house. I&#x2019;ve stayed in cabin the past 8 years and this one wasn&#x2019;t what we expected for price. The view was very pretty. Response from Elk Springs Resort Cabin Rentals; Wednesday, December 23, 2020 Thank you for sharing your experience with us, Tonia. We are happy you enjoyed your overall stay. Thank you for bringing these items to our attention. Please do not hesitate to contact us during your stay should you find any concerns. We provide 24/7 guest assistance, as well as on-call housekeeping services to ensure any need that arises can be resolved quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
- Tonia R.
Reviewed On: 12/23/2020
Great vacation staff was always helpfull It was absolutely loads of fun for me and my whole family. I feel some of the items in the kitchen could be up dated. Response from Elk Springs Resort Cabin Rentals; Monday, January 25, 2021 Thank you for your kind review, Mary! We are happy you enjoyed your stay. We appreciate your feedback and will have one of our team members check the kitchen to make sure it is fully stocked. We hope you will consider staying with us again in the future. We encourage guests to book direct and save up to 15% on your booking.
- Mary G.
Reviewed On: 1/25/2021
Needs Upgrades The cabin is a beautiful place with a view just as beautiful, however some of the furnishings general things need to be upgraded. We had plumbing problems in two different areas of the mansion. Door hinges were off closet doors. The air filter has so much dust on it it could have been used as a blanket. The property needs some touch up painting. Could have been a better experience. Response from Elk Springs Resort Cabin Rentals; Thursday, November 19, 2020 Thank you for taking the time to review your recent stay. The Mountain View Mansion is a fantastic unit with an unbeatable view of The Smokies. We appreciate your feedback regarding the furnishing and plumbing. Indeed this unit is due for some upgrades at the beginning of next year. We look forward to giving this cabin some TLC and hope that you will choose to visit us again in the future.
- Clifford H.
Reviewed On: 11/14/2020
Review The location was great and the home layout was great. However, most all the chairs in the kitchen areas were broke or falling apart. We used a screw driver to repair 4 chairs. The microwave in the pool house did not work. There was a shortage of kitchen items in all the kitchens. From the 3 kitchens, we took enough items to make do, but still had to go buy several items. The windows are VERY drafty!! We had to go buy a heater for the master bedroom. The cleaning was horrible. There was spider webs around the toilet in the pool house, proving this area had not been cleaned. Also, when hunting for extra blankets, we pulled out a drawer in the master bedroom and found a moldy bath mat. The entire drawer was covered in mold. The house could be great, but it needs major updating. The pictures are not as the home is. Example, in the pictures online the jets are shooting in the air in the pool room. In person they were just bubbling and making a mess on the floor when we turned them on. I would not pay this amount of money again for the home. Response from Elk Springs Resort Cabin Rentals; Monday, December 7, 2020 Shelley, thank you for the feedback. We do certainly apologize for any inconveniences this may have caused you during your stay. We do keep housekeeping and maintenance around at all times to help assist with any issues you may have during your stay, please do not hesitate to reach out next time. We like to address issues and make things right while guest are in house. We have everything noted and will send over to management to have all of these issues reviewed and to get them taken care of for future guest. Again, we thank you for the feedback and do apologize once again!
- Shelley A.
Reviewed On: 12/6/2020
It&#x2019;s no mansion, just a nice house with a separated indoor pool Overall, the stay was great. We were in good company and had a great time. The term mansion though is not a term I would use to describe this house. The master on the main level was nice, but EXTREMELY outdated. The bedding (comforters, accent pillows) looked really old. The home needs to be updated! Upstairs flooring is uneven and you can hear every step taken in the room with 4 beds from the master bedroom. Half of the house was freezing cold while the other half was hot! The pool is not connected to the house, which made the walk back to the house a little uncomfortable in the early spring nights of march. The water pressure from the sink in the main kitchen was hit or miss, assuming you can&#x2019;t have someone in the shower or the washer going if you want full pressure. The reports made to maintenance team were answered in a very timely manner, so thats a plus! However, the stay was great with a few inconveniences and not worth the amount of money we paid for an old, outdated house. Another plus, would be the paved road to the home vs gravel, driving up a mountain. I would recommend this home to a friend just for the pool, but again, not worth the money we paid for our stay! Response from Elk Springs Resort Cabin Rentals; Tuesday, April 6, 2021 Tunisia, thank you for sharing your experience with us. We are glad to hear you enjoyed your stay. We appreciate your feedback regarding some outdated items in the cabin. We will certainly have these items inspected and take the necessary measures to improve. We assure you we have remedied the issue with the kitchen faucet. We strive to be the best in the business and want nothing but for our guests to be happy and looking forward to their next visit. Thank you again for sharing your thoughts with us and remember, as a returning customer you will receive a 10% off future stays!
Reviewed On: 3/30/2021
Horrible experience Hi my name is Shawanda,<br/><br/>When I first saw this Mansion I fell in love and had to rent it. So I decided to rent it on spring break for my closest friends and family! Rented this property months in advance. Not to mention I am a well known, Travel Agent. I have my very on TRAVEL AGENCY Shawanda&#x2019;s Travel. I have over 5,000 friends on social media. When I posted the pictures from the cabin everyone was excited for me and wanted information on how to book. However when I got here I was a BIT disappointed. Different things that are on the website are no longer here. Like the beautiful different color lounge chairs on the patio in front of the pool house. The beautiful chair on the other side of the bed in the bedroom downstairs. The lamp by the bed doesn&#x2019;t work or the socket. We had been taking bathes at first and decided to take a shower this morning and noticed hair of a different race in there. Not to mention the dirty sheets and pillowcases also on the decorative pillow cases weren&#x2019;t clean. My disabled mother had a blood stain on her flat sheet that wouldn&#x2019;t come off and had another sheet covering it up. So we had to flip the mattress. One of the room ceilings isn&#x2019;t working then the other ceiling fan the maintenance man had to take apart to make it work. The water pressure in the main kitchen is very slow, the stoppers for the sink doesn&#x2019;t work so we couldn&#x2019;t manually wash the countless dishes that wasn&#x2019;t clean. We are in a pandemic with the COVID 19 and this is Unacceptable I spent over 7 gran for this property and the conditions are not in living conditions. We had to come in and CLEAN AND SANITIZE EVERYTHING! When we should&#x2019;ve been just focusing on Vacationing. Last but not least the gate or the gate remote doesn&#x2019;t work to exit the property. I will be ashamed to recommend this beautiful property that&#x2019;s showing on line but is horrible in person to anyone. One of my best friends that Response from Elk Springs Resort Cabin Rentals; Monday, March 22, 2021 Thank you for sharing your experience with us, Shawanda. Your review certainly concerns us. We do see that these were reported to one of our representatives, however, we were not allowed to address any of these issues. We can understand your frustration, and as explained by our representatives, we are not able to issue refunds without being able to fix the issues or at least verify them. This is also stated on the Guest Agreement, that was signed by you prior to your arrival. We did find an issue with the remote for the gate, however, the gate did work. Otherwise, you would have been stranded at the cabin for days, which was certainly not the case. When our technician was able to check the gate after you checked out, it opened perfectly when he pulled up at the gate and the sensor was triggered. Please know we are here to assist you, if given the chance. Our hands are tied if we are not allow to help. We sincerely apologize for any inconvenience you may have experienced and hope you enjoyed your time spent in our area.
- Shawanda T.
Reviewed On: 3/22/2021
Family Vacation 03/28/2021 we had a wonderful time here, everyone enjoyed this beautiful mansion. the little minor things we found was addressed immediately, this mansion was describe same on the site. the owner provide great customer service. the road to this mansion was easier than the other cabin we stayed two years ago. I would come back again. we were 30 mins from downtown attractions but it felt like a 15 min ride. over all we had a ball with Chef Ray we enjoyed our two days breakfast, lunch,& Dinner this vacation was a relaxed vacation. Thanks for sharing your Mansion Response from Elk Springs Resort Cabin Rentals; Monday, April 5, 2021 We appreciate your fantastic 5-star review, Melissa! It was a pleasure to provide you with luxury accommodations during your recent stay, and we greatly appreciate your feedback. We hope you will choose to stay with us again on your next trip to The Great Smoky Mountains. Remember as returning visitors you will enjoy 10% off your next booking when booking direct. Hurry back, new memories are waiting to be made!
- Melissa k C.
Reviewed On: 4/2/2021
Great Family Memories Made Here While great family memories can be made anywhere....and they often are, this gorgeous retreat has a little something for all ages. Hidden atop a beautiful outlook it was hard to not ooh and ahh at every glance! Response from Elk Springs Resort Cabin Rentals; Saturday, December 28, 2019 Thank you for your kind review, Debra!  Mountain View Mansion is a perfect cabin for a group getaway and the view is hard to beat.  We truly enjoyed having you as our guests, and we hope you will choose to visit Elk Springs again on your next trip to The Great Smoky Mountains.  We encourage guests to book directly to save up to 15% returning.  Hurry back, a new adventure awaits!
Reviewed On: 12/28/2019
New Year's in the Smokies Our extended family of eighteen had a wonderful five night stay at the Mountainview Mansion. We were pleased with all the entities provided, both in and outside of the house. The only disappointment we encountered was with the Wi-Fi and the hot tub. The Wi-Fi worked in the main house, but not in the pool area, where we spent a lot of time. People had to use their data, which cost them money. It was finally fixed on our last day. Also, the jets on the hot tub were not working properly, and we noticed some debris in the tub not being filtered. Maintenance was notified, but were unable to fix the problem. Besides these two issues, we had a great time in the sprawling house and outdoor property. Response from Elk Springs Resort Cabin Rentals; Monday, January 6, 2020 We appreciate your business and your kind review, Robert. Mountain View Mansion is a beautiful cabin with lots of great amenities and plenty of space for a large family or group to gather and make memories that are sure to last a lifetime. We certainly apologize that you experiences issues with the pool-house WiFi, however, once we received the correct part, it appears our maintenance team addressed the issue. Thank you for reporting this problem to us so we could address it and the hot tub. I am very sorry only a few jets were working. We have ordered a proper filter and valve to correct this issue as well. Although there were a few issues, we are delighted that you and your family had such a great time, and we hope you will allow us to serve you again in the future. Remember as returning visitors you will receive 10% off future bookings!
- Robert F.
Reviewed On: 1/4/2020
Birthday Stay Everything was perfect except for the cleanliness outside. Bird nest was all over the house and debris was all over porch. Other than that we had a blast Response from Elk Springs Resort Cabin Rentals; Tuesday, June 2, 2020 Thank you for reviewing your stay with us, Alonzo. We appreciate any feedback we can get to better serve our customers. We ensure you will be taken care of the cleanliness outside. We hope to you again in the future!
- Alonzo P.
Reviewed On: 6/2/2020
A Nice View We had a large party and the place was perfect. Plenty of room for 18 guests. The pool house was very nice. Great location as well. Response from Elk Springs Resort Cabin Rentals; Thursday, January 9, 2020 Thank you for sharing your experience with us, Nicholas. We are thrilled you enjoyed your stay with us. Mountain View Mansion is perfect for the family get together. Remember, as a returning customer you will receive 10% on future visits. Thank you!
- Nicholas H.
Reviewed On: 1/8/2020
Disappointed Many problems Response from Elk Springs Resort Cabin Rentals; Monday, October 19, 2020 We are very sorry that you were disappointed in your stay at Elk Springs Resort. We do keep staff on hand until midnight every night as well as an on call service for any emergencies after hours. Did you report any of your issues during your stay? We do apologize for any inconvenience that this may have caused you.
- Shirley S.
Reviewed On: 10/19/2020
Overall nice stay but some definite disappointments. We have stayed at another cabin and we were very satisfied. This one considering it is considered the mansion was a bit disappointing. First of all it is dated especially the bedrooms. We were delayed check in for almost 3 hours. The cabin shows pictures of a smoker it&#x2019;s a good thing that we did not bring the brisket to cook there because there was no smoker. Those pictures need to be removed as that is definitely false advertising. The hot tub jets never worked we called for maintenance he came out and said it&#x2019;s as good as it gets. For what this unit cost that is totally unacceptable. The kitchens were very poorly appointed especially with utensils and pots and pans. Overall cleanliness was not as good as it should have been. It met our needs but I would not stay here again. The view was very nice. The pool area was a highlight if only the hot tub had worked. Response from Elk Springs Resort Cabin Rentals; Tuesday, July 28, 2020 Thank you for sharing your experience with us, Marie. It is regrettable to hear of any disappointments you had while staying in the Mountain View Mansion. We strive to have the most clean cabins in all the area. We do have 24/7 guest care assistance in case any need arises we are able to resolve quickly. We certainly apologize for the later check in but we are trying to sanitize more due to the Covid 19. We ensure you will be addressing the missing smoker and will remove any picture showing it online. Our maintenance technician did inspect the hot tub, unfortunately, the jets just do not push at a high speed. We regret that you feel the kitchen was not properly equipped. We are happy to provide you with anything you may need while here. Please do not suffer in silence with any issue. Again, we sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area.
- Marie Z.
Reviewed On: 7/27/2020
Really awesome view! We had a very good vacation here! Loved that it was all kind of fenced in great for the little ones! It was nice that the pool and hot tub were together. The house had enough space for all of us. Just wish we all had our own bathrooms but it worked out! I don&#x2019;t think you can find a view anywhere else like the one we saw at the mansion! Would definitely stay here again! Response from Elk Springs Resort Cabin Rentals; Friday, November 6, 2020 Thank you for taking the time to share your wonderful experience with us, Beth! We are delighted to hear your stay was exceptional. We try our best to show a true reflection of the view on our website, however, those pictures do not do this property justice. The view is simply breathtaking! It is easily one of the best views available in The Great Smoky Mountains. We enjoyed having you as our guest and would consider it an honor for you to stay with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
Reviewed On: 11/6/2020
Amazing house!! We had an amazing time! A bunch of us went and there was plenty of room for everyone. The view was out of this world!! Response from Elk Springs Resort Cabin Rentals; Tuesday, June 23, 2020 Thank you for sharing your wonderful experience with us, Chasity! We certainly agree. The view from A Mountain View Mansion is incredible. We are pleased that you and your group had such a great time together and we hope you will choose to visit again on your next trip to The Smokies. Remember as returning visitors you will receive 10% off your next stay!
- Chasity L.
Reviewed On: 6/22/2020
Mountain View Mansion First, let me say that my group had a great time vacationing in the mountains. This was my 2nd year celebrating my birthday in Gatlinburg, each time with about 18 guests. Despite the cost of the mansion, I chose to stay here because of all the amenities, especially the indoor pool, and the amount of space given the large group. I was unfortunately not impressed the moment we entered the home. You could immediately tell it is a much older property. The furniture was very worn; chairs that were weak, beds that were sunken in, and floors that felt as though they would cave in under your feet. The best part of the mansion was the pool house, which was exactly what I imagined from pictures. However, the projector did not work (we were not informed of this until check-in) so we were unable to watch movies while in the pool area. AND there were fire ants throughout the pool room. Several of us being bitten while in the pool and hot tub even. The worst of all is that this property is very expensive and I feel it is not worth the price tag AT ALL. Please take heed. Choose a newer property. Do NOT waste your money on this one. Response from Elk Springs Resort Cabin Rentals; Thursday, February 27, 2020 Thank you for sharing your experience with us, Ashley. We are sorry you did not feel that your cabin, Mountain View Mansion, was luxurious. We strive to have the best cabins in our area and pride ourselves in having the best customer service. Unfortunately, we did not hear about any issues from you during your stay. We provide 24/7 guest assistance to ensure that any need that arises can be resolved quickly. If we had known of any issues we would have sent a technician to you promptly to resolve them for you. Prior to each arrival we do send our senior inspector to verify all items are in working order and the cabin is up to par. We can assure you, the pictures you see on our website truly reflect what you will find once you arrive at the cabin. We sincerely apologize for any inconvenience experienced. We do appreciate your feedback and hope you were able to enjoy your time spent in our area.
Reviewed On: 2/27/2020
Beautiful view, okay mansion! Let me start of by saying the view was beautiful. Clear, skies, not a building in sight. At night you could see the tiny towns light up from afar. We were sorrounded by mountains but the art stores were only a few minutes down the hill. The mansion needed a lot of work done however. Water was leaking in the entry way, and did not get fixed while there. There was not enough gas for the grill and wood for the bonfire. It was a hassle having to wait until more got dropped off. We had our meat ready to grill and lots of hungry kids. The hot tub was fixed twice while we where there because the water was ice cold. The downstairs bathroom was not working and they sent someone to fix it right away. The net for the basketball area had fallen down and they had to come fix it as well. Everything we encounter was fixed except for the leaking. I guess it would had just been nice to arrive and not have to encounter so many issues. We paid over $7000 for our stay so we expected a top notch place. The pool area was really awesome. Super nice, plenty of bar space. The place was super private and that was a huge plus. Response from Elk Springs Resort Cabin Rentals; Friday, October 2, 2020 Thank you for sharing your experience with us, Sandra. Mountain View Mansion is a beautiful cabin with views you cannot beat. We are delighted to know you were able to experience the beauty of our area. It is regrettable to know you had any bad encounters with us. Unfortunately, like your everyday home, there are items that break without warning. We certainly understand your frustration with our technicians coming in and out during your stay, but we do want to make sure your concerns are addressed in a prompt manner. We ensure you these items have been attended to and are in working order. We sincerely apologize for these inconveniences and hope you were able to enjoy your time in our area.
Reviewed On: 10/1/2020
Awesome View This home has the best view, truly breathtaking. Everything worked properly except the pool was not heated and to cold. It has a lot of room for a large group. Two of every appliance in the kitchen and another kitchen downstairs. The ac upstairs was not the greatest it was hot a couple of nights and one room lacked a ceiling fan and another had a broken ceiling fan. The view is the star of the show at this property though. Very peaceful and relaxing location. The master is on the main floor but the rest of the rooms are upstairs. I would stay here again and again though. Response from Elk Springs Resort Cabin Rentals; Sunday, June 14, 2020 Thank you, Kristy, for reviewing your recent stay. We are glad you enjoyed your stay in the beautiful mansion. It is regrettable to know you had any issue during you time with us. We do strive to make sure every thing is working properly for our guests. It does have spectacular views of the Smoky Mountains and we are happy to know you were able to experience the beauty. We sincerely apologize for any inconvenience experienced and hope you enjoyed your time spent in our area. We encourage guests to book direct and save up to 15% on future bookings.
- Kristy S.
Reviewed On: 6/13/2020
Looks are deceiving The pictures of this property are very deceiving. The pool area is about the only picture that is accurate. Although the spouts for the pool did not work well. The cabin was dirty, dusty and run down. There were dead bugs everywhere in the basement. There was not a broom so we could not sweep them up. The dishwasher was broken, the beds were broken and dusty, several lights and fans did not work, there were hangers hanging from vents, shower heads were broken and water sprayed all on the floor, stains on furniture. We had to buy supplies and clean the bathrooms and kitchen. The grill was dirty. And to top it off, maintenace didn't come until 24 hours after I called and then left and never returned to fix the issues. When I called to talk a manager I got the run around for over a week. VERY DISAPPOINTING. The view was amazing. Response from Elk Springs Resort Cabin Rentals; Friday, October 2, 2020 Stephanie, thank you for taking the time to review your recent stay with us. It is regrettable to hear of the disappointment with your getaway. You did speak with a member of management and we have addressed all of your concerns. We sincerely apologize you encountered these mishaps while vacationing in one of our properties. We strive to not only have the best cabins, but also the best customer service. Due to your inconveniences we did reimburse a partial amount back to you. We hope you were able to enjoy your time spent in our area and hope this experience does not deter you from visiting again. Thank you.
Reviewed On: 10/1/2020
Luxury in the Mountains Outside of the raccoon underneath the porch, centipedes and bugs in lower level, and lack of cleaning and dusting which we spent hours doing ourselves, everything else was great. The view is AMAZING and the pool house is AWESOME! The property fulfilled our needs. We wish we could have stayed one more night. Response from Elk Springs Resort Cabin Rentals; Wednesday, July 8, 2020 Lovette, thank you for reviewing your recent stay with us. It is regrettable to hear of any issues during your visit. All of our cabins are treated monthly by our local pest control company. We also sent someone back by to spray again while you were there. If we would've known about any cleanliness issues we would have gladly sent housekeeping back by. We are delighted to know you were able to overall enjoy your time with us. We enjoyed having you as our guests and hope to see you again!
- Lovette C.
Reviewed On: 7/7/2020
Mountainview Mansion We had a great time, the pool was awesome. I was disappointed in the pool not being ready when we arrived. The upstairs Fridge did not work, but thankful there was another one and one downstairs, the garbage disposal didnt work and neither did the dishwasher. Not a big deal, we washed ourselves. But you would think they would address these things. Response from Elk Springs Resort Cabin Rentals; Wednesday, June 10, 2020 Thank you for sharing your recent experience with us, Crystal.  We are pleased that you enjoyed your overall stay at A Mountain View Mansion.  We appreciate your feedback regarding the garbage disposal and dishwasher.  I will have our maintenance team take a look at these items immediately.  Please do not hesitate to contact us during your stay if you find things that are not up to par.  We offer 24/7 staff assistance, and we are happy to address these items during your stay.  It would be our pleasure to serve you again in the near future.  We encourage guests to book direct and save up to 15% on your booking.  Hurry back, new memories are waiting to be made!
- Crystal L.
Reviewed On: 6/10/2020
Nice cabin, but pictures are very outdated. Needs work to get it Overall it is a nice cabin; however needs a lot of updates. Majority of the mattresses were very uncomfortable, broken drawer in kitchen, ripped patio chairs. Grills and smoker were not cleaned prior to arrival fire pit was also filled with ashes from previous guests. Requested them to be cleaned and fire pit emptied and was told it was taken care of while we were out. Apon return,none of it was cleaned. Propane tank was just hooked up and wood restocked. Screening around Basketball net was had many holes. My son lost his ball down the mountain the first day due to holes in the screning. Definitely needs a thorough inspection and work done to get this cabin back to great shape. Response from Elk Springs Resort Cabin Rentals; Saturday, October 3, 2020 Thank you for sharing your experience with us, Adam. We are sorry to hear you experienced these issues. Please do not hesitate to contact us during your stay should you experience anything such as this in the future. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. We sincerely apologize for any inconvenience experienced and hope you will consider staying with us again in the future.
- Adam G.
Reviewed On: 10/1/2020
Amazing Stay This was a beautiful cabin. There was plenty of room for our group of 12. The pool house was amazing as well. Every time we visit Gatlinburg, I always go with Elk Springs Resort, and will continue to do so in the future! Response from Elk Springs Resort Cabin Rentals; Wednesday, November 11, 2020 Thank you, Danelle, for taking the time to review your recent stay. You certainly chose a beautiful cabin with the perfect amenities for a large group. We enjoy having you as our guests and look forward to seeing you in the future. Remember, as a returning customer you will receive 10% off future stays!
- Danelle J.
Reviewed On: 11/10/2020
Family Get Together Overall we had a positive vacation. There were 15 of us (10 adults & 5 children 7 years and under). The children never wanted to leave the indoor pool. The design of the pool is great for little people. The kitchen is well stocked. We enjoyed the panoramic views. We enjoyed cooking out and roasting marshmallows on the fire pit. The size of the house, having a pool table, poker table, etc. allowed for many independent gatherings going on at one time. I would advise everyone to read carefully the checking in inforamtion. We found out around 2:00PM we could not check in until 7:00PM. We had several hundred dollars worth of perishable foods, it was raining, and some of the family had flown in on a red eye. When I called the resort we were initally told 'I understanh how you feel". No you really don't and we were offended by the response. We were finally able to get in around 5:00PM to drop off the food. Two of the upstairs bedrooms have to share a bathroom. The poker room has an old odor. We called mainteance twice and the responses were quick. We apprecaited all the alarm systems in the pool/deck area. However, the alarm to one of he pool gates could not be repaired so the battery in that alarm was removed. The bedroom with the 4 king size beds needs extra rods, hooks or storage space in the bathrooms. I had called ahead to see what kind of laundry detergent was needed and told any kind would be ok. It requires HE laundry products. The house was clean but the master downstairs bath room closet doors were really dusty. We had also been told we could check out at 12:00PM but on the day of check out we had to leave by 11:00. Again an apology that an employee had given us erronous information. Despite a stressful start to our stay, everyone was able to relax and enjoy the grandure of the house and it's amenities. Knowig now what to expect we would stay there again. <br/> Response from Elk Springs Resort Cabin Rentals; Wednesday, June 27, 2018 Thank you for sharing your experience with us, Deborah. We welcome your feedback as it assists us in ensuring each stay is exceptional. We are sorry to hear you were disappointed at all during your visit but we are thankful that everyone was able to relax and enjoy their stay. Customer service is very important to us, and we strive to stay the best in the business. In an attempt to avoid any confusion, we do send out emails prior to arrival noting for all our guests that check-in only begins at 3 p.m. It is normal for any cabin, especially a cabin fo this size to be released slightly after 3 p.m. Our check-out is at 10 a.m. and any extension is usually a separate fee, however, our management team did approve a later check-out for your and your party. We are very sorry if you were inconvenienced at all during your visit. We want you to know it was not our intention to disappoint you. Thank you again for your thoughts.
Reviewed On: 6/27/2018
Family Vacation 2018 It was great ! a wonderful experience and the house helped make great memories. The house and facilities were as good as pictured and described. The house was well managed and clean. The administrative processes all worked smoothly. THANKS ! Response from Elk Springs Resort Cabin Rentals; Tuesday, July 10, 2018 Thank you for taking the time to share your wonderful experience with us, Mike! We are delighted to hear you enjoyed your stay. You certainly chose the perfect property to relax and enjoy a memorable get-away. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
- Mike B.
Reviewed On: 7/10/2018
50th Birthday Celebration We got our text early the day of check in stating the cabin was ready. Directions were great and the mansion lived up to expectation. There are a few things that could use a little TLC, but we were still very satisfied. There we 12 of us, so we had plenty of room to spread out. We enjoyed the downstairs bar and kitchen, the poker room, and of course the outside deck and pool. I do believe after reading some other posts that the chemicals in the hot tub need to be checked and monitored often. Several of our guests complained of skin irritation on their legs and one person has a chemical burn on their calf. Also everyone&#x2019;s gold jewelry tarnished and had to be repolished. Other than that we had an awesome time and I had a wonderful 50th Birthday celebration. One other recommendation to the owners would be to upgrade the pots and pans to something larger and nicer. We had a little trouble trying to cook meals for a large group with the smaller sized pots. We are used to cooking in large magnalite pots but we improvised and made do. Looking forward to our next trip back. Response from Elk Springs Resort Cabin Rentals; Saturday, February 24, 2018 Thank you for allowing us to be a part of such a special celebration, Roxanne. We are pleased that you enjoyed your cabins stay so much! We certainly appreciate you bringing your concerns to our attention as we strive to always keep improving. I have forwarded the issue regarding the hot tub over to the proper department. This is a salt water hot tub and does not require many chemicals; however, I can assure you we will have this checked. I will make our housekeeping aware of your request for larger pots and pans. This is a great suggestion! Thank you for your visit and we look forward to seeing you again very soon!
- Roxanne G.
Reviewed On: 2/22/2018
Thanksgiving Holiday We had a wonderful time celebrating Thanksgiving as a family. The kids most enjoyed the pool house and making s&#x2019;mores. The views from the house were spectacular. The only negatives was that the home is much older than photographed and could use some updating. However, we had a great time! Response from Elk Springs Resort Cabin Rentals; Monday, November 26, 2018 As always, we are delighted to hear of another successful family gathering with our rental company. We are pleased to have been a part of your family's Thanksgiving. Mountain View Mansion is definitely full of wonderful, top-notch amenities for the entire family to enjoy. Thank you for your suggestion regarding the photos. I will forward this to the proper department for review. We hope you will make plans to visit with us again in the near future. Please keep in mind, as repeat visitor you will enjoy 10% off all future bookings!
- Valerie B.
Reviewed On: 11/26/2018
Absolutely beautiful!!! Overall great experience...beautiful home with beautiful view. Few problems with staff. Someone on phone not wanting to forward me to a manager until I got testy, should not be that way with this expensive of rental. Also, unable to turn temperature down in pool room...set at 84 with the highest humidity. They sent a maintenance man, but then told him not to turn it down because would mess up ph and use more chemicals. Very misinformed, anyone with pools and spas know that more chemicals are used with higher temps. The room was unbearable and making multiple people physically sick from the excessive heat. Very disappointing!!!! Other than that, the home was gorgeous. Response from Elk Springs Resort Cabin Rentals; Sunday, July 22, 2018 Thank you for your honest review, Debra. Your feedback helps to ensure we are constantly improving. We are pleased that you enjoyed your overall stay. The Mountain View Mansion cabin is certainly a beautiful cabin with top-notch amenities for the entire family to enjoy! We apologize for the confusion with the temperature in the pool room. It is required that the temperature in the room matches the temperature in the of the water with all of our indoor pools. It is regrettable that this caused such an inconvenience during your visit. We certainly hope you will choose to visit with us again on your next trip to The Great Smoky Mountains!
- Debra M.
Reviewed On: 7/19/2018
Family get together Everything was great, no complaints! Response from Elk Springs Resort Cabin Rentals; Sunday, April 21, 2019 Thank you for your wonderful 5- star review, Elaine! Mountain View Mansion is a fantastic cabin full of top-notch amenities for everyone to enjoy throughout their stay. It is the perfect size for a large group for a family gathering, and the gorgeous view of The Smokies is very hard to beat. We really enjoyed having you as our guests, and we hope you will make plans to visit with us again on your next trip to Gatlinburg. Remember, as a repeat visitor you will save 10% on future stays. Hurry back, new memories are waiting to be made!
Reviewed On: 4/21/2019
A Great Family Reunion at Mountain View Mansion In all respects, from the venue itself (looking over the mountains), to the spacious and very well-equipped and clean cabin(accurately pictured on the website), to the extraordinary help and solicitude from the management company (Elk Springs Resort), as well as the wonderful meals prepared by Chef Ray at Fruitful Vintage,--not even the intermittent rain affected our enjoyment and pleasure during the entire week. The cabin itself was exceptionally comfortable for people to gather, whether for 3 people or 15--so many different spaces to be in.<br/>Thank you! Response from Elk Springs Resort Cabin Rentals; Wednesday, June 6, 2018 Thank you for your kind words, Mrs. Marks. You are truly a pleasure to work with! We are delighted to hear your family reunion was a success and hope you will give us the honor of assisting you again in the future. Hurry back, new memories are waiting to be made!
- Lawrence M.
Reviewed On: 6/5/2018
Great week at the mansion What an amazing place!!! We could not have picked a better place to stay. Elk Springs Management was very professional and a pleasure to deal with. The property was amazing and we all had a wonderful time. Can't wait to come back. Response from Elk Springs Resort Cabin Rentals; Wednesday, July 18, 2018 Thank you for your kind review, Tim! We are delighted to hear your visit was exceptional and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, new memories are waiting to be made!
- Tim T.
Reviewed On: 7/18/2018
Great escape What a great way to meet up with family and spend special time together. Mountain View certainly had a magnificent mountain view and plenty of room and fun for little ones. We would visit again. Response from Elk Springs Resort Cabin Rentals; Wednesday, October 24, 2018 Thank you for your wonderful review, Virginia! We are happy you enjoyed your stay and would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays. Hurry back, your next adventure awaits!
- Virginia T.
Reviewed On: 10/23/2018
Fry Family Loved the property and location. Perfect for families. Spent most of our time in the pool house. A little disappointed in the big screen, couldn&#x2019;t hear well. Overall would recommend and would stay again. Response from Elk Springs Resort Cabin Rentals; Monday, August 6, 2018 We appreciate your business and your kind review, Kelli. It is delightful to hear that you enjoyed your overall stay. I have reported your concerns regarding the theater surround sound to our maintenance department to be addressed. Please keep in mind, we do offer 24/7 staff assistance, and we are happy to assist you during your stay with anything that is not up to par. We hope you will choose to visit us again in the near future. Don't forget to mention that you are a repeat visitor at the time of your next booking to receive 10% off. Hurry back, new memories are waiting to be made!
Reviewed On: 8/6/2018
Luke / MacGillivray Review What a GREAT vacation!!! The Mountain View Mansion was PERFECTION for our family reunion! Response from Elk Springs Resort Cabin Rentals; Monday, August 6, 2018 Thank you for allowing us to be a part of such a special celebration, Amilee! It is delightful to hear that everything went well and all your expectations were met. We hope you will make plans to stay with us again on your next trip to The Great Smoky Mountains!
Reviewed On: 8/6/2018
A Dream Vacation My daughter recently got married at the Mountain View Mansion. The view was absolutely beautiful and the perfect setting to an outdoor wedding. The photos of the view / property did not do it justice. The bedroom decors are gorgeous. We did encounter a couple hiccups during our stay, such as the air upstairs not working the first night & running out of propane in the grills for the wedding dinner. However, each time we called for maintenance the staff was super helpful on the phone and they were out to evaluate and fix the problem within a matter of 30 minutes. We appreciate everything the staff did to ensure our vacation was not ultimately effected by the these problems. I would recommend Elk Spring Resorts to any of my family / friends looking to stay within Gatlinburg. Thank you very much to the staff for all of your help! Response from Elk Springs Resort Cabin Rentals; Thursday, April 19, 2018 Thank you for allowing us to be a part of such a memorable celebration, Annette! We certainly agree, the views at Mountain View Mansion are absolutely breathtaking. We are sorry you experienced these issues, however, happy to hear they were resolved quickly. We strive to provide exceptional service throughout your stay. We enjoyed having you as our guest and hope you will consider staying with us again in the future.
Reviewed On: 4/19/2018
Absolute AMAZING TIME!!!! We had a big birthday party with friends and families and everyone was more than impressed!!! We will definitely be back!!!!! Response from Elk Springs Resort Cabin Rentals; Tuesday, March 27, 2018 Thank you for allowing us to be a part of such a memorable celebration, Marissa! We are delighted to hear we exceeded your expectations. We enjoyed having you as our guest and hope you will consider staying with us again during your next visit to The Great Smoky Mountains.
- Marissa F.
Reviewed On: 3/27/2018
Disappointing for the cost The property as far as rooms and amenities was accurately described. There were multiple maintenance issues, including: an ant infestation in the pool house, broken freezer in the pool house, outdoor areas and landscaping were poorly maintained and there was trash in both, including broken glass on the patio along, cigars in the landscaping and multiple outdoor lights not working. The hot tub was not filled or ready for use. There was an overpowering musty smell in the 1st floor master hall, the furnishings were worn and broken in some instances and the house over all needed a deep cleaning as there was a significant dust/dirt issue in all corners and along edges of floors. The issues we found were noted when we left our check out message almost 2 weeks ago and no one has contacted us regarding the problems. Response from Elk Springs Resort Cabin Rentals; Friday, December 28, 2018 We appreciate you taking the time to review your recent stay, Kyle. It is startling that your concerns were not brought to our attention during your stay. I show that you spoke with one of our Customer Service Representatives the day after your arrival and stated that everything was great. No issues were reported at this time. Please don't suffer in silence, call us. We are happy to send out an experienced member of our staff to address any and all of your concerns while you are with us. We seek to address issues while our guests are present rather than after they have already gone. I have reported your concerns to the proper departments, and I can assure you they will be reviewed and addressed. Due to the sensitivity of the pool chemicals we are unable to spray heavy chemicals in the pool area, however, I am sure on of our experienced technicians will find a mild insecticide if needed. I searched for a checkout voicemail requesting a call back but I was unsuccessful. You may have called from a new number that we do not have on file, however, if you wish to speak to one of our representatives we are available from 8 a.m. to midnight every day. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
Reviewed On: 12/28/2018
Husbands 50th Birthday Party Best way to describe this place is WOW! The house was more than accommodating for a wonderful stay. Everything we needed was on hand, from the basics to the entertainment. There was something for everyone in, on and around the property for our enjoyment. And, the evening view was amazing! Response from Elk Springs Resort Cabin Rentals; Tuesday, September 11, 2018 Thank you for allowing us to be a part of such a special celebration and for the fantastic 5-star review, Melinda! It is a pleasure to hear that you enjoyed your recent stay at Mountain View Mansion. You certainly chose the perfect cabin for your group to have fun and create memories that will last a lifetime! This cabin is filled with top-notch amenities for the entire family to enjoy, and the outside deck alone is so fantastic one could relax and enjoy the spectacular mountain views forever. We hope you will make plans to stay with us again very soon. Please keep in mind, as repeat customers you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
- Melinda B.
Reviewed On: 9/11/2018
Vow renewal vacation Everyone at this cabin could not stop telling me how beautiful this is. Location was beautiful, the cabin is beautiful, everything went perfectly. Response from Elk Springs Resort Cabin Rentals; Wednesday, November 14, 2018 Thank you for allowing us to be a part of such a memorable occasion, Tiffany! Mountain View Mansion is the perfect place to celebrate the beginning of a new chapter in a special relationship. We enjoyed having you as our guest and wish you many years of wedded bliss and happiness.
Reviewed On: 11/14/2018
Great Experience Great experience. Only thing is out of towners should be warned about the narrow 1 way road when driving up a mountain to get to the cabin. Response from Elk Springs Resort Cabin Rentals; Wednesday, November 21, 2018 Thank you for taking the time to share your experience with us, Tammy. We appreciate your feedback, however, the only one way road near this cabin is the actual driveway. This property has it's own private driveway that is not shared with any other properties. I don't know that we would really consider it one way. We apologize if there was any confusion and hope you will visit with us again in the future.
- Tammy B.
Reviewed On: 11/21/2018
Our Return to Gatlinburg 2018 All my children and grandchildren were able to come from Texas to spend some time together in this beautiful and spacious chalet. It was perfect for our family from the basketball court to the pool and spa. Three kitchen areas, seven bathrooms and awesome views added to our wonderful vacation. The location was perfect as the kids could run and yell without anybody hearing! We definitely hope to visit this property again! Response from Elk Springs Resort Cabin Rentals; Tuesday, November 6, 2018 Thank you for allowing us to be a part of such a memorable family get-away, Laura! We are excited to hear Mountain View Mansion was the perfect fit for you and your family. The amenities featured at this property allow for the perfect amount of togetherness, while still offering separate areas to enjoy individual activities. We enjoyed having you as our guest and would consider it an honor for you to stay with us again in the future. Hurry back, new memories are waiting to be made!
- Laura B.
Reviewed On: 11/5/2018
Great Place but Needed MAJOR cleaning Amazing View and Property! If it wasn&#x2019;t for the Dust, Dirt and Grime everywhere it would have been perfect. I read review after review about the maintenance and dirt, but saw the owner responses and thought that people were just being nit picky and they should have brought it to the attention of the staff. But being in the same situation, I get it. Who wants maintenance and cleaning people interrupting your relaxation and vacation! The fact is it should be clean and in good repair when you check in!!! For the money this home costs per night, there is no excuse for the dirt and dis-repair. Someone needs to be held accountable for this issue! Clean the place up or stop telling everyone it&#x2019;s not your standard! Response from Elk Springs Resort Cabin Rentals; Thursday, December 5, 2019 We appreciate you taking the time to review your recent cabin stay, Amy.  Mountain View Mansion is such a beautiful cabin, and it saddens us to hear that you did not fully enjoy your stay.  We have sent out several experienced staff members to address the issues you reported at your checkout.  Although we do understand not wanting interruptions, please do not suffer during your stay.  Call us!  We love assisting our guests and we want nothing more than for our guests to feel as though they have a home away from home while in our area.  Please know it was not our intention to disappoint you.  Thank you for sharing your thoughts with us.  
- Amy S.
Reviewed On: 12/4/2019
We had a blast! Mountain View Mansion was everything we needed and more. The space and accommodations for all ages made this stay exceptional. Want to throw a pool party, it&#x2019;s available with a full kitchen, large screen projection for the game while you swim. Music over Bluetooth across very nice soundbar; poll with beautiful jets which the kids loved; hot tub for the grownups, poolside games, &#x201C;world class&#x201D; campfire while viewing a beautiful moonlit sky above the mountain backdrop, and abundant space for eating around the pool. Want to have a family &#x2019;s available onsite as well. Play basketball onsite. Too hot? Go inside the main cabin and relax in the spacious rooms. We had an awesome time!! Our family enjoys preparing breakfast together. Double ovens, MWs, and fridges were so convenient. Could have used a few more mixing bowls (like Tupperware). But, overall, the kitchen was very well stocked with dishes, pots, and pans. A few more towels would be easier on guests as opposed to washing. But we didn&#x2019;t mind. Not a big deal, however, the &#x201C;driveway&#x201D; to the cabin is a small narrow drive about 1/2 mile long. Only one way traffic (either direction) is capable at at time. No turn around points. I may have missed this info, however, this info should be included in information about the cabin. These are all things we worked around. We hope to visit again in the future. Response from Elk Springs Resort Cabin Rentals; Tuesday, June 19, 2018 Thank you for allowing us to be a part of your family's successful getaway, Edna! It is a pleasure to hear that everyone had such a great stay at Mountain View Mansion. You certainly chose the perfect cabin to relax, and create memories that will last a lifetime. We certainly agree, there are many top-notch amenities for the entire family to enjoy. From the amazing pool room, hot tub area, and many games to the spectacular mountain views, there is something to do for everyone. We appreciate your suggestions regarding kitchen supplies, and I have forwarded this to the proper department. We are very sorry if the driveway caused any inconvenience during your visit. In the mountain area, often times this cannot be avoided. We are pleased this did not put a damper in your stay, and we hope to see you and your family again very soon. Please keep in mind, as repeat visitors you will enjoy 10% off your next booking. Hurry back, new memories are waiting to be made!
Reviewed On: 6/19/2018
Moutain View Mansion excellent property in a great location, beautiful views. the house is nice, the bedrooms are awesome, beds are comfy and plenty of bathrooms. the pool house was so much fun, we got plenty of use of the fire pit, and outdoor yoga on the patio overlooking the smokies! Response from Elk Springs Resort Cabin Rentals; Wednesday, April 3, 2019 We appreciate your business and your awesome 5-star review, Michael. It is a pleasure to hear you and your group had such a great experience at Mountain View Mansion! The view from the balcony is definitely top-notch, and this cabin is full of great amenities for everyone to enjoy. We enjoyed having you as our guests, and we hope you will make plans to visit with us again on your next trip to The Great Smoky Mountains. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Michael B.
Reviewed On: 4/3/2019
AWESOME PLACE TO VISIT I just love, love, love this place,from the moment we drove up to it. This place has everything!! We brought some kitchen items, but they had everything you needed. the place was very clean, they called each day to make sure everything was okay. We had one minor problem and they came within minutes at contacting them. We utilized all three kitchens, this place even has a pantry in the main kitchen, which was very convenient. Downtown wasn't too far to travel. My family and friends enjoyed every moment. I loved waking up each morning watching the sunrise, what a beautiful view. Only thing I hated was the narrow road leading up to the Mansion, but once you get there its gorgeous. I really recommend getting there before night if its your first time. I thinking hard about booking in the late summer or early fall. Customer service was awesome, thanks for having us. Great experience. I definitely would recommend this place. Response from Elk Springs Resort Cabin Rentals; Wednesday, December 5, 2018 Thank you for your wonderful review, Gloria! We appreciate your kind words. Mountain View Mansion is truly an exceptional property. We agree, the driveway can be a little challenging at first, however, the views you will experience once you arrive at the property are certainly worth any challenge experienced. We are happy to hear the issue was taken care of quickly. As you experienced firsthand, we provide 24/7 guest assistance to ensure any need that arises can be resolved quickly. We sincerely apologize for any inconvenience this may have caused and hope you will consider staying with us again in the future. Hurry back, your next adventure awaits!
- Gloria T.
Reviewed On: 12/4/2018
Great Family Getaway We had very few issues and when we did, we had a quick response. I would suggest a couple new basketballs&#xD83D;&#xDE0A;. We were able to entertain our grandchildren which ranged from 16 months to 24 years old. Thank you for a bonding experience with our family.<br/><br/>Also, a little better map for directions would be helpful. Response from Elk Springs Resort Cabin Rentals; Sunday, June 16, 2019 Thank you for your wonderful review, Ernest! We love to hear that special memories were made during your visit. A Mountain View Mansion is an extraordinary property with top-notch amenities that are sure to please every member of your party. Thank you for your suggestions. We will forward these to the appropriate departments for evaluation. We enjoyed having you as our guest and hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Ernest N.
Reviewed On: 6/15/2019
Emily Smith review The mountain view mansion was incredible!! We had four families sharing it, and there was more than enough room for all of us. Plenty of eating room, ovens, relaxing areas. View was phenominal! Kids loved the pool and basketball court. Adults loved the firepit. Only suggestion is getting a vacuum or some sort of sweeper for the kitchen. The dated broom/dust pan didn't cut it for that many people/children's crumbs. Response from Elk Springs Resort Cabin Rentals; Monday, April 22, 2019 Thank you for your wonderful review, Emily! We are delighted to hear you enjoyed your stay. Thank you for your wonderful suggestion. We truly appreciate your feedback, as it assists us to improve the quality of each stay. You certainly chose the perfect property to relax and enjoy a memorable Smoky Mountain get-away. We enjoyed having you as our guest and hope you will consider staying with us again in the future. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Emily S.
Reviewed On: 4/22/2019
Surprised My entire family and extended family rented the vacation home that could house 18 people. We all were excited to stay in the Mountain View mansion based on the pictures from the website but were disappointed. The mansion was old and dated. Some of the couches had stains and holes or just felt like Duck Dynasty in the late 80s. Everywhere you turned in the mansion were signs not to touch something or the consequences if you did. One sign said the oil from fingerprints could damage the projector and our card would be billed. Needless to say we never enjoyed the 5k projector. It was not worth the 3k we spent to rent this mansion. All our family together in one spot was nice and the view was breathtaking. Response from Elk Springs Resort Cabin Rentals; Tuesday, September 11, 2018 We certainly appreciate your feedback, as it helps to ensure we are constantly improving. However, your review concerns us. We would like to mention that during your stay we did call to check in on your and your family, and there were no issues reported to us. Also, I have reviewed your checkout message, were we request that our guests report any open maintenance issues they may have experienced but nothing was mentioned at this time either. Please note, we do offer 24/7 staff assistance, and we are happy to address anything that is not up to par during your stay. Please don't suffer in silence; reach out to us, we love assisting our guests. Please know it was not our intention to disappoint you. Thank you for sharing your thoughts.
- Shayla W.
Reviewed On: 9/9/2018
Girls Trip The Mountain View Mansion is a very beautiful place to stay we have stayed here a few times. The Views are like no others that we have seen. We had some issues that were addressed some of the things on the property are starting to have wear and tear on them some things were broken and just left like that. It was nice to see the 4 new beds in the big room but they are very high beds and for older women they were a problem to get up into with out steps they were also very close to the ceilings now. As far as the cleanliness it could have been better for the cleaning fees that you pay in your reservation, we had to cleanup bottle caps and peanut shells that were left all over in pool area and on steps and deck to the pools so know one would cut them solves also skin the pool out ourselves. I let them know in management they said they would note it.The gate to the pool was also broke they noted it and duck taped it.If you plan on staying for more then 3 days I suggest you call and have garbage picked up mid stay as there are only 4 small bins to place it in. As I said just a few things but overall Our stay was wonderful plenty of cooking areas 3 kitchens lots of refrigerators which comes in handy for partys of 18 for cooking and such. The gated property is peace of mine to all guest staying there. Again I had to contact the managment a few times and they were quick to send someone out to take care of the issues. It's a beautiful place to stay. Response from Elk Springs Resort Cabin Rentals; Friday, July 26, 2019 Thank you for sharing your experience with us, Donna. It is delightful to hear that you enjoyed your overall stay at A Mountain View Mansion. This cabin is definitely beautiful and has a fantastic view of The Great Smoky Mountains. There are lots of great amenities and space is great for a large group or family gathering. We definitely appreciate your suggestions! We strive to be the best in the business, and we certainly could not do that without your help. We want nothing more than our guests to feel as thought they have a home away from home while in our area and we hope you ladies will make plans to visit with us again in the future. Remember as repeat visitors you will save 10% on future bookings. Hurry back new memories are waiting to be made!
- Donna L.
Reviewed On: 7/15/2019
Best family accommodations in Tennessee! MANSION IS A HUGE HIT. If you have a large family, the Mansion is where you want to stay. Absolutely the best vacation house available period. Something for everyone to do and away space when your tired of having fun and want to separate for some quiet time. Indoor pool and outdoor fire pit over looking the whole mountain. Response from Elk Springs Resort Cabin Rentals; Tuesday, April 2, 2019 Thank you for your fantastic 5-star review, Kevin. We certainly agree! A Mountain View Mansion is truly an incredible cabin with lots of amenities for the entire family to enjoy, and the location is great, too. It is only a short drive to the heart of downtown Gatlinburg or Pigeon Forge. It sounds like you chose the perfect cabin for everyone to relax in and create memories that are sure to last a lifetime. The pool house is a great feature and the view from the enormous balcony is one that you can't find just anywhere. We enjoyed having you as our guests, and we hope you will make plans to visit with us again very soon. Remember, as a repeat visitor you will save 10% on future stays. Thank you!
- Kevin C.
Reviewed On: 4/1/2019
Great Weekend I will definitely be returning in the future! Response from Elk Springs Resort Cabin Rentals; Tuesday, September 25, 2018 Thank you for your wonderful review, Krystal! We are delighted to hear your stay was exceptional. We enjoyed having you as our guest and would consider it an honor for you to stay with us again. Hurry back, new memories are waiting to be made!
- Krystal E.
Reviewed On: 9/25/2018
Mountain Mansion Weekend We rented the Mountain Mansion as a way to bring a bunch of our friends and children together for a winter weekend. We all have multiple children from ages 1-12. In total we had 5 couples and 13 kids. The mansion is really nice with a patios, tv's and other amenities scattered everywhere throughout the property. The home was clean and good order when we arrived. Although the stay was nearly perfect, I would only state that if you have younger kids, bring a cheap baby gate. There is a down stairs with no door from the main floor. We rented a baby gate from a local company along with a baby bed. Outside of that, everything else was perfect and I would highly recommend this to anyone. Response from Elk Springs Resort Cabin Rentals; Tuesday, March 12, 2019 We are pleased to hear your family's recent gathering at Mountain View Mansion was a success! As you mentioned, this cabin is full of top-notch amenities for everyone to enjoy throughout their visit. Thank you for your feedback regarding the baby gate. We do have several outside vendors that can deliver, set up and pick up baby items for our guests. We appreciate all the recommendations, and we hope you too will make plans to visit with us on your next trip to The Great Smoky Mountains! Remember, as a repeat visitor you will save 10% on future stays. Thank you.
Reviewed On: 3/12/2019
October Gatlinburg Trip We greatly enjoyed our trip and our experience at the cabin. There were 14 of us and there was more than enough room. Overall the cabin was in good shape and the views alone are worth it. The cabin is also somewhat secluded which is very nice. The only issue and it is a minor one at that is the floors are all wood which makes it difficult to walk around quietly. It was definitely money will spent. Response from Elk Springs Resort Cabin Rentals; Tuesday, October 15, 2019 As always, we love hearing about great family experiences with our rental company!  It sounds like you chose the perfect cabin for your family to relax in, have fun, and create memories that are sure to last a lifetime. Mountain View Mansion is an extraordinary cabin the whole family will love. We enjoyed having you as our guests, and we look forward to working with you again in the future. We encourage guests to book direct and save up to 15% on your booking. Thank you!
- Richard W.
Reviewed On: 10/14/2019
Don&#x2019;t believe the pictures! This is extremely overpriced on what you get. The house is much smaller than the pictures appear. There are zero views from the house, however if you&#x2019;re lucky enough to have nice weather there are beautiful views from the patio off of the pool house. Response from Elk Springs Resort Cabin Rentals; Wednesday, November 6, 2019 We appreciate you taking the time to share your experience, Tara.  However, your review is very concerning to us.  The images seen on our website were taken directly from the Mountain View Mansion cabin.  The view is spectacular and there are lots of great amenities to enjoy inside the cabin itself.  This cabin is three stories with a total of six bedrooms and the size is perfect for a large group or family gathering.  We are very sorry if this was not the perfect cabin for you but we hope you will choose to visit us again in the future. I'm sure one of our Reservation Specialists will be happy to help you find the perfect cabin for your next visit.  
- Tara W.
Reviewed On: 11/6/2019
Pictures are so deceptive! When I arrived I was disappointed. The pictures on the site were so deceiving. The furniture was outdated and some was broken. The pool is in a separate building. The televisions were small. The kitchen's were really nice though. I would have never paid that kind of money if I would have saw it first. The view was the best thing about this place. Response from Elk Springs Resort Cabin Rentals; Monday, November 4, 2019 Thank you, Kimberly, for sharing your experience with us. Your review certainly concerns us, as nothing was reported during or after your stay. We have 24/7 guest assistance to ensure that any need that arises can be resolved quickly. As you mentioned, the views at Mountain View Mansion are unbeatable. It is, however, regrettable that you were disappointed with the overall stay. We do note on our website there is a pool house in which the pool is located in. We can also assure you, the pictures posted truly reflect what you will find once you arrive at the cabin. We sincerely apologize for any inconvenience experienced. We do appreciate your feedback and hope this experience will not deter you from considering us in the future. Thank you!
- Kimberly H.
Reviewed On: 11/3/2019
The pool house was great Beautiful location, very remote. The pool house was great - lots of fun watching movies while in the pool. House needed a MAJOR cleaning and some updating. Not worth $6K for a week. We also had what we considered a minor security breach (someone drove up the 1/2 mile private drive, squeezed through gate, and wanted to talk to us about coating the driveway....we called the police). Response from Elk Springs Resort Cabin Rentals; Tuesday, January 10, 2017 We are very sorry for the experience you had while staying at this property. We had recently acquired it at the time of your stay and have taken great measures improving the overall cleanliness (hiring new cleaning staff) and adding a security gate to the pool house itself. We hope you will try out one of our other properties in the future and give us the opportunity to make your next experience nothing but 5 stars!
Reviewed On: 7/27/2016
Stunning mansion and stunning customer service! Our family stayed here for our wedding in June and we could not have asked for a better experience! The mansion was wonderfully decorated and had all the activities to make our stay fun, relaxing, and worry free. The multiple kitchens had everything we needed and more than enough room in the refrigerators and freezers for all is our food and drinks. The kids (and big kids) never ran out of anything to do. There was more than enough room for all 12 people staying. <br/><br/>Then there was the view! Oh that view! We have stayed in this area many times and this is by far the most stunning view we have ever seen and the sunsets are breathtaking. In a clear night you can reach out and touch the stars! <br/><br/>The only thing that even came close to topping the mansion and all it had to offer was the customer service. All the staff at elk creek went above and beyond to accommodate all of our wedding chaos. We cannot recommend the mountain view mansion enough. Response from Elk Springs Resort Cabin Rentals; Sunday, July 17, 2016 Thank you for allowing us to be a part of such a wonderful celebration, Marc! Congratulations! We were truly honored to have you as our guest. We take pride in providing exceptional accommodations, however, Mountain View Mansion is certainly in a class of it's own. We are thrilled to hear you and your guests were able to make so many lasting memories. We hope you will take the opportunity to come back and visit with us again in the near future. Hurry back, your next adventure awaits!
- Marc B.
Reviewed On: 7/17/2016
Thanksgiving stay Fantastic time. Property was perfect for family and kids. Response from Elk Springs Resort Cabin Rentals; Monday, December 19, 2016 Thank you for allowing us to be a part of your family holiday, Bill! We are happy to hear Mountain View Mansion exceeded your expectations. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort a part of your holiday traditions for many years to come. Hurry back, new memories are waiting to be made!
- Bill G.
Reviewed On: 11/29/2016
Beautiful My family loved it!!! Response from Elk Springs Resort Cabin Rentals; Tuesday, September 20, 2016 Thank you for your 5-Star review, Tammy! We are thrilled to hear you enjoyed your stay at Mountain View Mansion. This luxury home away from home offers extraordinary views as well as top-notch entertainment that even the pickiest of guests will enjoy. We hope you will consider making Elk Springs Resort part of a new tradition when visiting our beautiful Great Smoky Mountains.
- Tammy H.
Reviewed On: 9/20/2016
Friends get together Excellent experience overall. Good location, great pool and hot tub. Very self sufficient in furniture, amenities and kitchen. Will return. Response from Elk Springs Resort Cabin Rentals; Sunday, July 17, 2016 Thank you for trusting Elk Springs Resort with your friends get-away! We are excited to hear your stay was exceptional. We hope you will make plans to come back and stay with us again. We hope to see you soon!
- Sandeep D.
Reviewed On: 7/13/2016
Top-class family reunion cabin Great views with privacy (very rare), very spacious outdoors and lots of common areas and amenities make this a excellent cabin for a large family gathering. The cabin is old but is furnished with quality furniture and amenities. The balcony looking onto the Mt. Leconte & smokies is unmatched family gathering and relaxing spot, while the pool, hot tub, outdoor basketball hoop give multiple fun options to hang around for family members of all ages. Well furnished kitchens with multiple grilling options means you don't have to leave the cabin if you do not want to. A grocery store is close by if you do need to stock up. All in all, it is a gem so I would recommend booking it if you can. Now, to be a useful review - I would try to think about the things that could be a damper for somebody spending big money on this cabin for their family, 1) If the weather does not permit being outside at all, you would lose a lot of the great outdoor space this cabin has - so that could be a consideration. 2) This one a has a lot of sleeping space - but there is a lot of variety with bedrooms so make sure you have guests who are pretty close and not too concerned about comparing bedrooms. 3) The only complain I have for the management is that the jets into the pool (shown in the pictures) never worked - even after a visit from the maintenance; not something that we really got unhappy about, but still would have been more fun for kids if they worked. There it is - I would book this cabin in a heartbeat again if I have the right people to be there and enough dough to spent. If you love mountains views and have the above two things covered - book it now!!! you would not be disappointed. Thank you. Response from Elk Springs Resort Cabin Rentals; Wednesday, March 1, 2017 Thank you for your kind review, Mayank! We are happy to hear your stay was exceptional. We enjoyed having you as our guest and hope you will make plans to stay with us again!
Reviewed On: 7/15/2016
Wonderful Family Vacation Home The house and grounds are gorgeous and very private. Kitchen well stocked with cooking utensils and plenty of seating. All beds were very comfortable. The only negatives were that the loft bedroom area was hot...we had to buy fans to keep that room comfortable. The pool house was also hot...very hard to use in the heat of the day, though we thoroughly enjoyed it in the mornings and evenings. The thermostats controlling these 2 areas are locked so we couldn't cool it off. Maintenance came quickly, but was unable to change either thermostat. Despite the heat Id recommend this property to anyone! View was be at I've had during my Gatlinburg vacations! Response from Elk Springs Resort Cabin Rentals; Wednesday, July 26, 2017 Thank you for sharing your thoughts, Yvonne. We truly value your feedback regarding the thermostat control. The weather during the week of your visit was extremely hot and had a lot to do with the lack of control. We sincerely apologize for any inconvenience this may have caused you and your party. We are delighted to hear that despite the heat you were able to enjoy your time with us. We appreciate your business and hope you will return again for a stay in one of our luxury cabins.
- Yvonne C.
Reviewed On: 7/25/2017
Mountain View Mansion The property is great. Inside the main house is a little older and outdated, but the pool house and outdoor area is wonderful. The road up to the cabin is very narrow, but that's what gets you up to the amazing view. We did have issues with the projector in the pool house a couple times. The maintenance guy was super helpful and fixed the issue quickly; it was just annoying to have the issues. A better projector should be installed. The property also lacked enough towels. There were only 2 per bathroom. When you have a pool house, you should have a closet full so it was a little annoying to have to do a load of towels every day too. All in all super fun and we had a great time at the fire pit, pool, and admiring the great view! Response from Elk Springs Resort Cabin Rentals; Wednesday, December 7, 2016 Thank you for sharing your experience with us, Katarina! We are delighted you enjoyed your stay at this exceptional property. Mountain View Mansion is certainly in a class of it's own! The views you will experience are truly some of the best offered throughout our area. We can understand your frustration regarding the issue with the projector and would like to assure you the projector is fully functional. It appeared that a previous guest had made some adjustments on it. We are happy to see our technician was able to set it back to the proper settings so you and your guests could enjoy it during your stay. This property is stocked with 30 bath towels along with 20 pool towels. We try to make sure with a property this size there are enough towels so that it is not necessary to wash towels each day. Our housekeepers often fold part of the towels into animal shapes and leave those on the individual beds. Sometimes these are misinterpreted as being just for decoration when that is not our intention. We apologize if that was the case. Please do not hesitate to contact us if you should find you need our assistance at any point during your stay. We appreciate the opportunity to assist you! We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider staying with us again during your next visit to our beautiful Great Smoky Mountains.
- Katarina C.
Reviewed On: 12/2/2016
Bridgeforth-Taylor Reunion It was an amazing experience. The representatives were readily available. I thoroughly researched prior to the rental for my family, with hopes of no surprises. Everything advertised was exact and we look forward to making this our vacation spot for all future visits. Response from Elk Springs Resort Cabin Rentals; Thursday, February 9, 2017 Thank you for allowing us to be a part of such a memorable reunion, Michelle! We are delighted to hear we exceeded your expectations. Mountain View Mansion certainly takes luxury to the next level. We would consider it an honor for you to stay with us again. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
- Michelle N.
Reviewed On: 10/30/2016
Great Experience! Overall our experience with Elks Springs Resorts was great! We loved that we didn't have to go to an office before checking into our "mansion." Overall it was exactly as described.. even better in person! The pool room really makes it, without that I would never pay such a steep price. I must say though, I've been to Gatlinburg at least 8 times while growing up and I've never had a place with such a view in that area. This was completely remote, quiet, yet just 10 minutes to downtown. The place was furnished well and completely stocked, although the floors were a bit dirty when we first entered. We had some minor issues with the water in the upstairs bathrooms not working, and the pool table room's fridge/lights not working; however, we had a small group of just 6 so we never relayed this to management until just before we left. It didn't affect our trip at all. Main suggestion, please get a new projector in the pool room. We had 6 tech savvy young adults and none of us were able to get it working.. we shouldn't have to call for directions for something so simple. All in all, was a great experience, fabulous house, and great location! Response from Elk Springs Resort Cabin Rentals; Thursday, April 6, 2017 Thank you very much for sharing your "Mansion" experience with us. We appreciate getting feedback from guests after they stay in one of our properties. Since you spend more time there than we do, it helps to bring issues to light that we may not otherwise be aware of. We did recently replace the projector in the pool room after it got to the point of not being repairable any more. Sorry about the floors being a bit dirty. Prior to your arrival, some of our staff had been hauling Christmas decorations up from the lower level to the main level and also out to the pool house. In their haste, they did not do a thorough job of cleaning up after themselves. We are very sorry for any inconveniences caused during your stay, but appreciate you allowing us the opportunity to take care of these issues while you were our guest. We hope you are already discussing your next trip back to the Great Smoky Mountains!
- Jason S.
Reviewed On: 4/6/2017
Mountainview Mansion We had a wonderful, relaxing time. The property was very nice and completely accommodated our five families. The kitchens were well-stocked and everything was very clean. We did struggle a bit with some of the technology. It would have been nice to have an instruction booklet left with the house (with wifi password and how to use projection/movie screen in pool). We did have one scary incident, however. Apparently, there was an issue with our gate, which was not closing, and we had two people approach us at the house, asking if they could see inside. We quickly sent them away, and once notified, customer service was very quick to send maintenance out to fix the gate. All in all, we had a great time and would definitely stay here again. Response from Elk Springs Resort Cabin Rentals; Thursday, September 22, 2016 Thank you for taking the time to share your experience with us. We are delighted to hear you enjoyed your stay at Mountain View Mansion. This property was certainly built to entertain! Thank you for bringing these issues to our attention. We have shared your suggestions with the appropriate departments to ensure that instructions are placed in the cabin for both of these areas. We are sorry to hear that the gate malfunctioned during your stay. We can assure you, this is not a common occurrence as the gate is routinely inspected. We are happy to see that our technician was able to correct the issue quickly. We can certainly understand your concern with the unwelcome visitors as this is never allowed by our company. Thank you for bringing it to our attention so that the proper steps could be taken to ensure it did not happen again. We sincerely apologize for any inconvenience experienced due to these issues. We enjoyed having you as our guest and hope that you will make plans to visit with us again soon. Please keep in mind, as a returning guest you will enjoy 10% off all future stays.
Reviewed On: 8/30/2016
Disappointed About 1 hr after we got there someone came to count how many people were there. She told us someone called saying they had a dirty bedspread (a lie) she was in the house in my bedroom with my belongings by herself. After she left i got a call saying there was at least 24 people in the house and that 6 people needed to leave. I have never had this happen to me and we come to Gatlinburg twice a year. The house and pool house is in need of a deep cleaning. I would stay there again if we had not been treated this way so I would not recommend Mountain View Mansion to anyone. I was so disappointed! Response from Elk Springs Resort Cabin Rentals; Sunday, August 27, 2017 We value your input as it helps to assure that we are always improving. I am truly sorry for the inconveniences you experienced during your visit. However, there are very strict rules on how many guests can be inside our cabins at one time. This standard is set by our local fire department and is in place to protect you. If the level of occupancy is exceeded, our guests as well as our company are at risk to receive heavy fines. We do not want this for anyone. Prior to your arrival our inspector noticed a stain on one of the comforters. She left to retrieve a new one and upon her arriving back to the cabin, your party was already in the cabin. We strive for excellence and making sure everything is perfect prior to our guests arrival is party of that. Your complaint regarding the pool house concerns us as cleanliness is one of our top priorities. I have reported this to the proper department to be addressed right away. Please know that it was not our intention to disappoint you. Thank you for sharing your thoughts with us.
- Sherry R.
Reviewed On: 8/24/2017
Great Time We shared this cabin with some extended family for several days and we had a great time. The property is great and is perfect for several families who want to vacation together. It's clean, well-kept, and offers entertainment for every interest. Plus, the views really are spectacular. You won't regret staying here! Response from Elk Springs Resort Cabin Rentals; Thursday, August 10, 2017 Thank you for taking the time to share your wonderful experience with us, Megan! We are delighted to hear your stay was memorable. Mountain View Mansion was certainly built to entertain! We enjoyed having you as our guest and hope you will make plans to visit again soon.
- Megan C.
Reviewed On: 8/10/2017
40th Birthday Celebration It was my 40th birthday. I had a total of 18 friends/family there to welcome me into my 40's. The home is everything you see in the photos and more. During our stay we did run into several issues.<br/>1. When we arrive (about 2 hours) later the transformer blew and all the electricity went out. I immediately called the office and they were nice helpful and the power company arrived 30 minutes later and fixed the issue. <br/>2. The next morning we checked the propane tanks to assure we would have enough to grill and all the tanks were empty. Again called the office and less than 30 minutes someone was outside replacing the tanks. <br/>3. The hot tub would not get hot. Last time, we called the office again, and again they were there quickly and fixed the hot tub. You can't avoid things happening, but you can control how you respond to them. Elk Springs hands down was the best I have ever experienced. <br/>The home is breathe taking the views are priceless. We can't wait to book our next trip to this awesome place again soon!<br/> Response from Elk Springs Resort Cabin Rentals; Thursday, February 23, 2017 Thank you for allowing us to be a part of such a special celebration, Marcea! We are delighted to hear your visit was exceptional. Thank you for reaching out to us when you discovered these issues. We provide 24/7 guest assistance to ensure any need that arises can be handled quickly. You are correct, even with extensive preventative maintenance and thorough inspections we can't guarantee that you will never experience an issue. What we can guarantee is, if given the chance, you will be taken care of should an issue occur. We sincerely apologize for any inconvenience experienced due to these items and hope you will consider staying with us again during your next visit to Gatlinburg.
- Marcea C.
Reviewed On: 2/22/2017
Needs Some Work Overall family had a good time but I will not return. Not as clean as I would expect, sewer smells outside kitchen and around back porches, grounds overgrown with weeds, stairs not swept and clothes dryer needs service. Place needs carpets cleaned and generally better care -- great building and location but not what you would expect for a high-end rental. Clean it up and keep it like you lived there, not like a cheap rental. Response from Elk Springs Resort Cabin Rentals; Monday, July 3, 2017 We appreciate your honest review, Phillip. We truly care about the quality of your stay and we sincerely apologize that you were inconvenienced during your time here. We appreciate you making us aware of the issues and we have forwarded them to the proper departments. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. Please do not hesitate to contact us during your stay if you should find any item in the cabin is not up to par. We love assisting our guests! It was not our intention to disappoint you. Thank you for sharing your thoughts with us.
- Philip T.
Reviewed On: 7/3/2017
Mansion mountain Gate code worked perfect the first time, but the rest of the stay it took up to 2-5mins to get the gate to open. Hot water didn't last long for showers and bath. To much chemical in pool. Firewood on site would have been nice, basketballs were flat. Upstairs didn't seem vacuumed when we got there. Not enough towels. Driving directions were confusing, large retaining wall is not a good reference point bc the road is full of large retaining walls. A better reference would have been when the 4 lanes merges to 2 lanes take a left onto buckhorn road. Response from Elk Springs Resort Cabin Rentals; Sunday, November 13, 2016 We were honored to have you as our guest, Trisha! We are pleased you enjoyed your visit. Thank you for sharing your feedback with us, as this helps us to ensure that each stay with us is exceptional. We are sorry to hear you experienced these issues. The issue with the gate was reported by our housekeeping team upon your departure. One of the wires had shorted out causing the touch screen on the keypad to not communicate. This has been corrected and the gate is fully functional now. We have forwarded the remaining items to our maintenance department to be taken care of. Please do not hesitate to contact us during your stay should you arrive and find any areas of the property that need our attention. We provide 24/7 guest assistance to ensure that any need that arises can be taken care of quickly. Please don't suffer, call us. We love assisting our guests! We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider staying with us during your next visit to our Great Smoky Mountains.
- Trisha W.
Reviewed On: 11/12/2016
No good experience All was good.The big problem was the heating. if they know that the property is large as they are not provided with extra heating system; for more than 2 days we could not be on the second floor, we could not sleep in the rooms because of the cold we were doing we had several children and we could not all fit in the living room. We used the fireplace to warm up but it was not enough. Response from Elk Springs Resort Cabin Rentals; Thursday, January 18, 2018 Thank you for sharing your feedback with us, Maritza. We are sorry you and your guests experienced an issue with the heat on the upper level during your stay. We were unaware that there was an issue for more than 2 days. You did notify us that the heat was not working on the upper level at approximately 9:20 pm on the last night of your stay. We dispatched a technician to go out and assist you. The technician did feel that that area was colder, checked the heating unit, and left heaters for the areas needed. Your comfort is a priority to us. We provide 24/7 guest assistance to ensure any need can be handled quickly. We do, however, have to be made aware of the issue as we had not received previous complaints regarding the heat to this area. We can assure you, this property is equipped with the proper heating system to ensure our guests are comfortable. We sincerely apologize for any inconvenience experienced regarding this issue and hope you were able to enjoy your time spent in our area.
- Maritza R.
Reviewed On: 1/18/2018
Amazing - Will be back! Our stay could not have been more perfect. The views, the pool house, the huge patio, and all the room to congregate made this the perfect place to celebrate our wedding. The house is very secluded - you can't see another house anywhere! The kitchens are fully stocked. Few small complaints - the strange sloping bedrooms (or maybe it was just the beds?) And we had what looked like a ladybug massacre that had to be cleaned up when we arrived. Elk Springs did call us to warn us beforehand, which we thought was considerate. Also, the basketball was flat and two of our TVs were hanging off the walls. And one of our toilet paper holders actually fell off the wall when one of our guests tried to replace the TP. Overall, these issues were minor and will not deter us from bringing our family back to this beautiful property. We absolutely loved our stay, and our guests were thoroughly impressed as well. Response from Elk Springs Resort Cabin Rentals; Sunday, November 27, 2016 Thank you for allowing us to be a part of such a wonderful celebration, Joshua! Congratulations! Thank you for reaching out to us when you discovered these issues. We welcome the opportunity to correct any issues that may have been overlooked or arise. We provide 24/7 guest assistance to ensure that any need that arises can be handled quickly. You certainly could not have chosen a more ideal location for a dream wedding. The views you will experience at this property are absolutely breathtaking! We sincerely apologize for any inconvenience experienced due to these issues and hope you will consider making Elk Springs Resort part of your anniversary plans for many years to come. Hurry back, new memories are waiting to be made!
Reviewed On: 11/1/2016
A great place to bring the family, we all loved the Mansion. Used the pool every day, the veiw was wonderful. Very clean Response from Elk Springs Resort Cabin Rentals; Thursday, August 17, 2017 Thank you for your kind review, Beckie! We are pleased to hear you enjoyed your cabin stay. We are always delighted to hear from another satisfied guest. You certainly chose the perfect cabin to relax and create lasting memories with family. Hurry back, new memories are waiting to be made!
- Beckie L.
Reviewed On: 8/16/2017
Lovely stay We had a wonderful vacation with our whole family.The view is absolutely unforgettable. The house is perfect for a large group. Plenty of room for all to spread out. Best vacation ever. Response from Elk Springs Resort Cabin Rentals; Thursday, February 23, 2017 Thank you for your kind review, Debra! Mountain View Mansion is an exceptional property. The views are among the best offered throughout the Great Smoky Mountains. We enjoyed having you as our guest and hope you and your family will make plans to stay with us again.
Reviewed On: 2/21/2017
Fabulous Fabulous Great place for my family get together . I would definitely rent this property I would definitely rent this property ID again Response from Elk Springs Resort Cabin Rentals; Wednesday, November 9, 2016 Wow! We are excited to hear how much you and your family enjoyed your stay at Mountain View Mansion. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort your new home away from home when visiting our area.
- Pamela H.
Reviewed On: 11/8/2016
Beautiful property with great amenities We had a fabulous time! There are so many amenities you don't even need to leave the property. The pool area is to die for, and a few of us wanted to make the downstairs billiard area our own apartment. Each bedroom was very comfortable and the only complaint is that two bedrooms had to share a bathroom but we got over it quickly by playing games like cornhole and preparing wonderful meals on the array of grills provided. Everyone from the grandparents, the young adults to the toddler had a great time. Worth every penny! Response from Elk Springs Resort Cabin Rentals; Saturday, March 18, 2017 Thank you for the wonderful 5 star review, Michael! We are so pleased that you enjoyed every detail of your stay at Mountain View Mansion. The views are amazing, the pool area is spectacular and all the added amenities make for a pretty special getaway. We hope you will bring the whole family back for a return stay. Our repeat guests get a 10% discount off any future stays!
- Michael G.
Reviewed On: 3/16/2017
Friends Get-A-Way We had a great time at the Mountain View Mansion. The view was outstanding. We used the pool house and fire pit every day. We asked for several things (more firewood,clean the pool & fix the dryer) and they were there the same day or the next morning. Very close to the grocery store and downtown Gatlinburg. There were 16 adults and the accommodations worked perfectly - plenty of room. Used the gas grill, smoker and griddle for all of our dinners. Rented 4 seaters, went ziplining, hiked and took a day trip to the Biltmore Estate. Response from Elk Springs Resort Cabin Rentals; Wednesday, October 11, 2017 Thank you for your kind review, Susan. We are pleased that you enjoyed your cabin stay! Mountain View Mansion is definitely a great cabin with a perfect location and top-notch amenities for everyone to enjoy. It was our pleasure to assist you during your stay. We hope that you will join us again during your next trip to The Great Smoky Mountains! Please keep in mind, as returning guest you will enjoy 10% off all future bookings. Hurry back, new memories are waiting to be made!
- Susan B.
Reviewed On: 10/9/2017
Where do I begin... Mountain View Mansion was first off...amazingly huge and had all the space we needed for our group(14). I have to say that the overall stay was great. The view was absolutely one of the best I've ever seen in my life! Pure serenity! The separate pool house with full kitchen was super fun and we found ourselves in there almost everyday having a pool party with and sometimes without the kids. So much space to chill, have family time, and alone time when needed. My only reason for the 3 for property cleanliness is because when we first walked in to go up the stairs, the first thing you notice was the painted backing of the steps were dirty.(like scuff marks/dirt marks) Not a good look for the first thing you see when walking in and the price paid. Then once upstairs to check the rooms..all were decent except one with a huge dried stain on the carpet! Last complaint would be us having to clear Cobb Webb's from a lot of places that were in common areas and kill a couple of huge spiders in common areas! We had little kids there and planned on letting them play hide and seek but opted out of that idea after finding 2 too many large spiders. I just feel like for the price the place could've been cleaner. Other than those few complaints....we still had an amazing time using the mansion. We made great memories that our families will never forget. I would still definitely recommend the property. It's simply beautiful...just need that little TLC before the next family stays there. Response from Elk Springs Resort Cabin Rentals; Saturday, September 2, 2017 Thank you for your kind review Sarita. We certainly appreciate your feedback as it helps to ensure we are constantly improving. We are delighted that you and your group were able to enjoy your cabin stay! We thank you for making us aware of the minor cleaning issues. We take pride in our cabins and want to make sure everything is up to par. Please keep in mind we do offer 24/7 staff assistance and are happy to send out an experienced technician to take care of anything that may be an inconvenience to you and your guests. Being in the mountain, spiders and other critters can be a nuisance. We do make an attempt to clean spider webs during every cleaning but they can literally pop up within hours. We apologize for any issues you faced and hope you will join us again during your next getaway to Gatlinburg!
- Sarita W.
Reviewed On: 9/2/2017
Spring Break - Mountain Mansion - 2017 The Mountain Mansion is the ULTIMATE place to go with a large group on vacation. It was everything I expected it to be, plus more. Three separate kitchen areas, 4 separate refrigerators, the pool house, king size beds, majestic views, the private entrance. It is worth every penny and thank you for allowing us to stay. Response from Elk Springs Resort Cabin Rentals; Friday, April 28, 2017 Thank you for the stellar review of Mountain View Mansion! This is a unique property that we are proud to offer our guests. With so many amenities, the view and the close proximity to downtown Gatlinburg, the Mansion has been a popular vacation destination since we added it to our rental program last year. It is perfect for reunions, weddings and celebrations. We hope you will consider a return trip to one of our Elk Spring Resort properties. My only suggestion is if you have your sights set on staying at the Mansion again, please be sure to book it well in advance, as the dates fill up quickly!
- Jason H.
Reviewed On: 4/17/2017
Secluded Getaway Paradise Elk Springs Cabin Resort was an incredible experience for us. The views are endless and the location is amazing. There is not another home in sight and it feels like you are on the mountain by yourself. The pool house was special. A complete separate kitchen and bathrooms allow you to enjoy the pool and the view that is right outside the sliding doors. I would recommend this location to anyone. Cheers! Response from Elk Springs Resort Cabin Rentals; Saturday, May 27, 2017 Thank you for taking the time to share your wonderful experience! We are delighted to hear your stay was exceptional. Mountain View Mansion is a one-of-a-kind property that was certainly built to entertain! It has an array of truly unique amenities and a view that will leave you breathless. We hope you will take the opportunity to visit again soon!
- JP H.
Reviewed On: 5/21/2017
Our vacation was hijacked From the moment we walked in the door the Mountain View Mansion was dirty. The staircase was a great indicator on how well the property over all was cared for. We have rented executive homes before and you understand when their are minor details overlooked. Nothing about our stay was minor. From the stains on the linens, to the filth gathered at the front door and through out the master bathroom floor, to no air conditioning for three days, to the water filter out in the fridge, lights out in the kitchen ceiling lights, to broken window panes, to backed up showers with globs of hair from other guests, to water pouring through the ceiling light in the entry way. I would not want to leave out the smell of a backed up full septic tank while trying to enjoy the deck. Last but certainly not least is the unprofessional manner in which the senior staff chose to handle the situation. While they have not returned our last correspondence, we are not done pursuing the matter. Response from Elk Springs Resort Cabin Rentals; Monday, October 16, 2017 Please contact our office should anyone have concerns about this review. We are happy to discuss each item and we will continue to rent out this 5 star luxury property and know we will have very few if any issues with future guests given the condition of the cabin. We have had over 1,000 total guests stay at the mansion with very few if any issues. It is our goal to offer a safe and clean stay with all amenities being available such as the pool, TV's, theater screen, fire places, etc. From time to time there are maintenance and cleaning issues that arise and we are happy to address them normally within 30 minutes, as we did in each of the above issues - some of which did happen and most did not. There was a small leak in the bathroom that was remedied and the air conditioning unit did fail. Thankfully this will not happen again as the mansion has a brand new unit. We did provide temporary air and replaced the unit in less than 24 hours. The other items stated simply did not occur and we continue to provide a luxury stay with fantastic working amenities at this cabin. We invite you to speak with our customer service and reservations team should you have questions or concerns as we want everyone to have a fantastic stay at this cabin.
- Victoria G.
Reviewed On: 10/16/2017
The Magnificent Mountain Viiew Mansion My family had a great experience at the MVM. It looks exactly like the pictures and video tour. The view of the mountains is so beautiful. There are so many amenities on the property that there&#x2019;s no time to be bored! We even got some snow on Christmas Eve which added to our fun-filled Game/Onesie PJs Night in the pool house. What a vacay, it was all that and then some!! Response from Elk Springs Resort Cabin Rentals; Sunday, December 31, 2017 Thank you for taking the time to share your wonderful experience with us, Dwayne! We pride ourselves in providing exceptional properties that are sure to assist in creating cherished family memories. We enjoyed having you as our guest and hope you will consider making us a part of a new Christmas tradition. Hurry back, new memories are waiting to be made!
- Dwayne B.
Reviewed On: 12/31/2017
Great place for a large group This was a fun place to stay for our Girl's weekend. The place was spacious with plenty of sleeping quarters. It was a bit rundown and the pictures certainly make it look a bit better than it is in reality. The indoor jacuzzi spa had a issue with way too many chemicals that caused some harm that is hopefully corrected for the next group. I am disappointed that there was no follow up from management about the harm that these chemicals caused. Overall, I would stay their again. Response from Elk Springs Resort Cabin Rentals; Tuesday, January 23, 2018 Thank you for your honest review, Tricia. We are delighted that you and your group enjoyed your recent cabin stay. We are very sorry to hear that you had issues with chemicals levels. I can see this has been addressed by our certified maintenance technician and we truly appreciate you bringing it to our attention. It is truly regrettable that you experienced this, but we do hope you will give us another opportunity to show you a true 5 star experience. We appreciate you sharing your experience with us.
- Tricia L.
Reviewed On: 1/23/2018
Incredible Wonderful and unbelievable. Response from Elk Springs Resort Cabin Rentals; Thursday, December 21, 2017 Thank you for your kind review, Gary! We are pleased to hear you enjoyed your stay. Mountain View Mansion is an exceptional property that is sure to create the perfect atmosphere to enjoy a memorable get-away. We enjoyed having you as our guest and hope you will consider making Elk Springs Resort part of a new tradition when visiting The Great Smoky Mountains.
- Gary M.
Reviewed On: 12/20/2017
Not worth the money We had a big family reunion where everyone was coming from different states to see eachother and we were expecting a comfortable stay with no problems and we were faced with the opposite. The heater would not work on the first day and everyone had to go to sleep cold. We brought someone to fix it but that didn&#x2019;t help much and then the next day the lights went out through out the whole house and stayed like that during the night. The water also had issues and it took a long time to fix. The sheets of the beds in the couch were also filthy with yellow spots and an odor. The home was beautiful but all the problems we had to encounter made it very difficult to enjoy and at the price we had to pay it just did not seem worth it. Response from Elk Springs Resort Cabin Rentals; Thursday, January 11, 2018 Thank you for sharing your experience with us, Anan. We are sorry you were disappointed in these aspects of your stay. We can understand your disappointment, however, would like to add some important details to your review. We do show that the maintenance technician was dispatched immediately upon your report of no heat. When he arrived, he found 5 of the outer doors open. He tested the air blowing out of the vents and it was blowing out at 100 degrees, so the heat was certainly working. The temperature outside was approximately 10 degrees, so with the doors standing wide open there was no way the heat could keep the cabin warm, even though it was functioning fully. He also found that the pipes to the water supply for the washing machine were frozen solid. These are located near one of these open doors. He set up heaters and asked that you keep all doors closed from that point on unless entering or exiting. Even with the assistance of the heaters, it did take 2 days for the pipes to thaw enough for the washing machine to function. We also received multiple reports of a toilet that was clogged. A different technician was able to unclog it, but reported that there were visible foreign objects that had been flushed. We dispatched another technician when you reported no power in part of the property. He did find that it was an issue with the electric company, it was restored through the night. We can understand any type of outage can be frustrating, however, this is something that was out of our control. We are sorry if you found sheets in that condition, as this is unacceptable to us. The cabin was inspected prior to your arrival and only clean sheets were found at that time. We also did not receive any report of this during your stay throughout the many conversations our Customer Service Representatives had with you. We sincerely apologize for the disappointment you felt towards your time spent at this exceptional property and hope you enjoyed your time in our area.
- Anan B.
Reviewed On: 1/7/2018
Elk Springs Cabin Resort was an incredible experience for us. The views are endless and the location is amazing. There is not another home in sight and it feels like you are on the mountain by yourself. The pool house was special. A complete separate kitchen and bathrooms allow you to enjoy the pool and the view that is right outside the sliding doors. I would recommend this location to anyone. Cheers!
Reviewed On: 5/21/2017
The Mountain Mansion is the ULTIMATE place to go with a large group on vacation. It was everything I expected it to be, plus more. Three separate kitchen areas, 4 separate refrigerators, the pool house, king size beds, majestic views, the private entrance. It is worth every penny and thank you for allowing us to stay.
Reviewed On: 4/17/2017
Overall our experience with Elks Springs Resorts was great! We loved that we didn't have to go to an office before checking into our "mansion." Overall it was exactly as described.. even better in person! The pool room really makes it, without that I would never pay such a steep price. I must say though, I've been to Gatlinburg at least 8 times while growing up and I've never had a place with such a view in that area. This was completely remote, quiet, yet just 10 minutes to downtown. The place was furnished well and completely stocked, although the floors were a bit dirty when we first entered. We had some minor issues with the water in the upstairs bathrooms not working, and the pool table room's fridge/lights not working; however, we had a small group of just 6 so we never relayed this to management until just before we left. It didn't affect our trip at all. Main suggestion, please get a new projector in the pool room. We had 6 tech savvy young adults and none of us were able to get it working.. we shouldn't have to call for directions for something so simple. All in all, was a great experience, fabulous house, and great location!
Reviewed On: 4/6/2017
It was my 40th birthday. I had a total of 18 friends/family there to welcome me into my 40's. The home is everything you see in the photos and more. During our stay we did run into several issues.<br/>1. When we arrive (about 2 hours) later the transformer blew and all the electricity went out. I immediately called the office and they were nice helpful and the power company arrived 30 minutes later and fixed the issue. <br/>2. The next morning we checked the propane tanks to assure we would have enough to grill and all the tanks were empty. Again called the office and less than 30 minutes someone was outside replacing the tanks. <br/>3. The hot tub would not get hot. Last time, we called the office again, and again they were there quickly and fixed the hot tub. You can't avoid things happening, but you can control how you respond to them. Elk Springs hands down was the best I have ever experienced. <br/>The home is breathe taking the views are priceless. We can't wait to book our next trip to this awesome place again soon!<br/>
Reviewed On: 2/22/2017
We had a wonderful vacation with our whole family.The view is absolutely unforgettable. The house is perfect for a large group. Plenty of room for all to spread out. Best vacation ever.
Reviewed On: 2/21/2017
We had a fabulous time! There are so many amenities you don't even need to leave the property. The pool area is to die for, and a few of us wanted to make the downstairs billiard area our own apartment. Each bedroom was very comfortable and the only complaint is that two bedrooms had to share a bathroom but we got over it quickly by playing games like cornhole and preparing wonderful meals on the array of grills provided. Everyone from the grandparents, the young adults to the toddler had a great time. Worth every penny!
Reviewed On: 3/16/2017
Fantastic time. Property was perfect for family and kids.
Reviewed On: 11/29/2016
My family loved it!!!
Reviewed On: 9/20/2016
The property is great. Inside the main house is a little older and outdated, but the pool house and outdoor area is wonderful. The road up to the cabin is very narrow, but that's what gets you up to the amazing view. We did have issues with the projector in the pool house a couple times. The maintenance guy was super helpful and fixed the issue quickly; it was just annoying to have the issues. A better projector should be installed. The property also lacked enough towels. There were only 2 per bathroom. When you have a pool house, you should have a closet full so it was a little annoying to have to do a load of towels every day too. All in all super fun and we had a great time at the fire pit, pool, and admiring the great view!
Reviewed On: 12/2/2016
It was an amazing experience. The representatives were readily available. I thoroughly researched prior to the rental for my family, with hopes of no surprises. Everything advertised was exact and we look forward to making this our vacation spot for all future visits.
Reviewed On: 10/30/2016
We had a wonderful, relaxing time. The property was very nice and completely accommodated our five families. The kitchens were well-stocked and everything was very clean. We did struggle a bit with some of the technology. It would have been nice to have an instruction booklet left with the house (with wifi password and how to use projection/movie screen in pool). We did have one scary incident, however. Apparently, there was an issue with our gate, which was not closing, and we had two people approach us at the house, asking if they could see inside. We quickly sent them away, and once notified, customer service was very quick to send maintenance out to fix the gate. All in all, we had a great time and would definitely stay here again.
Reviewed On: 8/30/2016
Gate code worked perfect the first time, but the rest of the stay it took up to 2-5mins to get the gate to open. Hot water didn't last long for showers and bath. To much chemical in pool. Firewood on site would have been nice, basketballs were flat. Upstairs didn't seem vacuumed when we got there. Not enough towels. Driving directions were confusing, large retaining wall is not a good reference point bc the road is full of large retaining walls. A better reference would have been when the 4 lanes merges to 2 lanes take a left onto buckhorn road.
Reviewed On: 11/12/2016
Our stay could not have been more perfect. The views, the pool house, the huge patio, and all the room to congregate made this the perfect place to celebrate our wedding. The house is very secluded - you can't see another house anywhere! The kitchens are fully stocked. Few small complaints - the strange sloping bedrooms (or maybe it was just the beds?) And we had what looked like a ladybug massacre that had to be cleaned up when we arrived. Elk Springs did call us to warn us beforehand, which we thought was considerate. Also, the basketball was flat and two of our TVs were hanging off the walls. And one of our toilet paper holders actually fell off the wall when one of our guests tried to replace the TP. Overall, these issues were minor and will not deter us from bringing our family back to this beautiful property. We absolutely loved our stay, and our guests were thoroughly impressed as well.
Reviewed On: 11/1/2016
Fabulous Great place for my family get together . I would definitely rent this property I would definitely rent this property ID again
Reviewed On: 11/8/2016
Beautiful location, very remote. The pool house was great - lots of fun watching movies while in the pool. House needed a MAJOR cleaning and some updating. Not worth $6K for a week. We also had what we considered a minor security breach (someone drove up the 1/2 mile private drive, squeezed through gate, and wanted to talk to us about coating the driveway....we called the police).
Reviewed On: 7/27/2016
Our family stayed here for our wedding in June and we could not have asked for a better experience! The mansion was wonderfully decorated and had all the activities to make our stay fun, relaxing, and worry free. The multiple kitchens had everything we needed and more than enough room in the refrigerators and freezers for all is our food and drinks. The kids (and big kids) never ran out of anything to do. There was more than enough room for all 12 people staying. <br/><br/>Then there was the view! Oh that view! We have stayed in this area many times and this is by far the most stunning view we have ever seen and the sunsets are breathtaking. In a clear night you can reach out and touch the stars! <br/><br/>The only thing that even came close to topping the mansion and all it had to offer was the customer service. All the staff at elk creek went above and beyond to accommodate all of our wedding chaos. We cannot recommend the mountain view mansion enough.
Reviewed On: 7/17/2016
Excellent experience overall. Good location, great pool and hot tub. Very self sufficient in furniture, amenities and kitchen. Will return.
Reviewed On: 7/13/2016
Great views with privacy (very rare), very spacious outdoors and lots of common areas and amenities make this a excellent cabin for a large family gathering. The cabin is old but is furnished with quality furniture and amenities. The balcony looking onto the Mt. Leconte & smokies is unmatched family gathering and relaxing spot, while the pool, hot tub, outdoor basketball hoop give multiple fun options to hang around for family members of all ages. Well furnished kitchens with multiple grilling options means you don't have to leave the cabin if you do not want to. A grocery store is close by if you do need to stock up. All in all, it is a gem so I would recommend booking it if you can. Now, to be a useful review - I would try to think about the things that could be a damper for somebody spending big money on this cabin for their family, 1) If the weather does not permit being outside at all, you would lose a lot of the great outdoor space this cabin has - so that could be a consideration. 2) This one a has a lot of sleeping space - but there is a lot of variety with bedrooms so make sure you have guests who are pretty close and not too concerned about comparing bedrooms. 3) The only complain I have for the management is that the jets into the pool (shown in the pictures) never worked - even after a visit from the maintenance; not something that we really got unhappy about, but still would have been more fun for kids if they worked. There it is - I would book this cabin in a heartbeat again if I have the right people to be there and enough dough to spent. If you love mountains views and have the above two things covered - book it now!!! you would not be disappointed. Thank you.
Reviewed On: 7/15/2016

Listing History

  • This property owner/manager has been registered with Owner Direct since Aug 07, 2015.
  • This owner / manager has completed 3 successful bookings in total for all their properties through Owner Direct.com
  • The availability for this property was last updated on Sep 16, 2021
  • The rates for this property were last updated on Jun 12, 2017
  • This owner's contact information has been verified by Owner Direct and past guests.

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Incredible Mansion with Private Indoor Pool and Theater Room

ID 235074 - 9 beds (5 king and 4 queen). Base rent is for 18 occupants.
Gatlinburg Accommodations
A top of the mountain mansion with private in door pool room, theater, patio, high end kitchen, covered decks, multiple gathering areas. Book if you can. Incredible!. Take the opportunity for your party to enjoy the mountain view mansion located in the Arts and Crafts Community. Enjoy the best mountain views and your own private pool room with theater screen. 6 full bedrooms including 1 room with 4 king beds. Covered decks, patio, fireplaces, pool table, large grill, full kitchen. The photos tell it all!



*** Guests considering holding an event such as a reunion or wedding, etc. Must get pre-approval from Property Manager. Guest is responsible for additional fees for housekeeping and facilities.

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