Rental Policies and Procedures
The policies and procedures of the Property Manager are designed to ensure that we give both you and our owners the best service possible. Please read them carefully. If you have any questions you can call or email us.
By providing the credit card number to the Property Manager. I agree that the conditions and information contained in this rental policy have been read carefully and has accepted by me on behalf of all members of my party, and agree to abide by such conditions and limitations.
Reservations and/or Deposit Requirements: A Reservation Deposit equal to 50% of the Total Amount Due is required at booking in order to confirm your reservation. Your Reservation Deposit may be made by Visa, Master Card, American Express or Discover. This reservation deposit will be applied towards your Rental Fee.
Payments: Short Term Reservations (less than 90 days): The total balance for all short term reservations is due thirty (30) days prior to the check-in date.
Long Term Reservations (90 days or longer): The total balance for the first month’s rent for all long term reservations is due thirty (30) days prior to the check-in date. For reservations sixty (60) days or longer, the second month’s rent is due upon check-in. Your balance will be charged to the credit card given for deposit unless you notify the office of another form of payment. The balance due may be made by traveler's check, bank money order, Visa, Master Card, American Express or Discover. Rental rates are subject to Mississippi State and local taxes (12%)
Cancellations Policies: An $85.00 cancellation fee is assessed for all cancellations.
All reservations canceled thirty (30) days or more prior to your check-in date will receive a full refund of the Reservation Deposit, less the reservation fee $85.00 and a $50.00 Cancellation Fee.
All reservations not paid prior to thirty (30) days of your check-in date will be canceled and all advance payments will be forfeited. All reservations canceled less than thirty (30) days prior to your check-in date will forfeit all advance payments.
All reservations canceled less than 30 days prior to check
Falsified Reservations: Any reservation obtained under false pretense will be subject to forfeiture of reservation deposit, and/or balance of rental payment. Guest will not be permitted to check-in or will be evicted per Mississippi Code of 1972, section
Minimum Stay: Two or three-night reservation depending on property rules.
Resort Fee: All condominiums on the Mississippi Gulf Coast charge a resort fee. This fee varies. This money is collected by us at the time of booking, and paid to the Condominium Home Owners' Association.
Refunds: Refunds are only issued for cancellations outside of the cancelation date range (30 days or more prior to your check-in date for short term rentals and 90 days or more prior to your check-in date for monthly rentals. Refunds do not include the Non-Refundable Processing Fee, Cancellation Fee or the cost of the Travel Insurance. Unfortunately, no refunds are issued for cancellations or early departures due to inclement weather or personal circumstances inside the cancellation date range. Unfortunately, the Property Manager. Cannot provide refunds for unforeseen developments such as illnesses, mandatory hurricane evacuations, and similar events that can affect your trip. We strongly suggest you view the details of the CSA Travel Insurance.
Travel Insurance: Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at with coverage questions.
Damage Insurance: “As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. The cost of the plan is $49.99 If purchased, the policy will pay a maximum benefit of $1,500.00. Any damages that exceed $1,500.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy The Vacation Rental Damage plan can be purchased at the time of booking. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly the Property Manager any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact the Property Manager directly if you do not wish to participate in this assignment. If you do not wish to purchase the Vacation Rental Damage Protection, a $300.00 damage deposit will be required upon booking.”
Confirmation: We will email a confirmation of your reservation upon receipt of the reservation deposit and processing fee. Please review the confirmation carefully to verify the property rented, the dates of the rental, the applicable charges and any special notes.
Unit Assignments: We reserve the right to substitute comparable accommodations without notice or liability should the reserved unit be out of order, or not available for any reason. If your condominium is For Sale, 24 hours’ notice will be given to our vacationers with viewing instructions. If you are interested in purchasing any of the condominiums on the MS Gulf Coast please contact us for all your sales questions.
Check In: Check-in begins at 4:00 p.m. & Check out is at 10:00 this ensures housekeeping has time to clean the unit as you found it before the next guest arrives. Cleanliness is #1 priority.
Inspections: All of our condominiums are inventoried and inspected after each occupancy to ensure your experience with us is relaxing, and stress free.
Occupancy: It is very important that the total number of persons allowed in the property, including children is restricted to the stated sleeping capacity for each property. These numbers are governed by the association and owner preferences. In the event of an emergency it will is very important that we know who, and where our guests are. We are very serious about maintaining a family friendly atmosphere for the quiet enjoyment of our guests. The Property Manager will not rent to anyone under 25 years of age. Guests under 25 years of age must be accompanied by an adult. Absolutely no loud parties, or illegal activities are allowed. The Property Manager reserves the right to enter the rental property anytime to investigate disturbances, occupancy and/or damage. Any violators will be evicted without refund. Proper Identification may be required at booking.
Mississippi Code of 1972, section 75-73-13
Linens, Towels and Supplies: Linens and bath towels are provided and are not to be taken from the unit. Should you desire to use a towel while at the beach or pool(s), we suggest you bring a beach towel.
Departure Cleaning Fees: A departure cleaning fee is required for all reservations and is paid at the time of booking. Our cleaning includes the stripping and remaking of the beds with fresh linens, dusting, vacuuming and mopping of floors, cleaning and sanitizing bathrooms. If additional cleaning is required after your check-out you may be charged an additional fee of up to $150.00.
• Removing all food from the refrigerator/freezer.
• Ensuring all pots are cleaned, and soiled dishes, glassware and silverware are placed in the dishwasher and start the cleaning cycle.
• Placing all debris, garbage and discards in the appropriate locations on the property.
• Leaving unit in a neat condition and furniture arranged as you found it.
• Making sure that no items are missing from the unit.
• Setting the thermostat to 74 degrees upon departure.
• Closing and locking all doors and windows.
Please help us reduce our footprint by not opening the doors while the heat/air is on, or setting the temperature below 72°
Check-Out: Please leave all the keys via the lock box your retrieved them from, parking passes, and wrist bands where you found them. Be sure to use the lock box key to lock the door on your way out. Don’t forget to place the key back in the lockbox. Additional Fees may be included if these items are missing, a $100.00 fee will be applied if the locks need to be changed. A $50.00 fee will be charged for any missing Fobs, or swipe cards. Check-out is at 10:00 a.m. for all properties. Anyone who checks out after 10:00am will be charged an additional day during peak season. Requests for late check-outs are only allowed on the day prior to departure. Contact us for late check out info. A $50.00 charge will all guest to check out at 2:00pm if possible.
Furnishings: You are renting a privately-owned condominium. It has been decorated and equipped to satisfy the particular tastes and desires of the owner. Please be considerate of the belongings of the owners and the people who will be renting this condominium after you. Please do not rearrange the furniture, take any items outside that are part of the interior décor, or move any furnishings or kitchen items to another unit. The condominium descriptions were correct at the time of posting, but subsequent owner renovations may have resulted in changes. Although every effort has been made for accuracy, the Property Manager is not responsible for errors in this publication for property changes made by owners or for any condition beyond our control upon arrival. Rental agent represents property to the best of his/her ability and assumes no liability for errors or omissions.
After Hour Emergencies: Please contact on site security or dial 911
Maintenance: Please report any damages or malfunction of equipment to the rental company as soon as possible. Failure to do so may incur some liability to the guest. Unfortunately no compensation can be given for temporary outage of electricity, gas, water, and cable or telephone service that are beyond our control. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. The operation and maintenance of these utilities is out of the control of the Property Manager Appliances, air conditioners, hot tubs/Jacuzzis are not guaranteed and refunds cannot be given for failure or breakdown. The Property Manager We will attempt to repair or replace these items quickly during your stay.
Items left in unit: the Property Manager will not be responsible for items left behind. We will do our best to contact you if we find any valuables, but please contact us as soon as you discover a lost items so we can immediately start looking for it.
Grilling: Fire department regulations prohibit the use of any open flame grills on all decks, porches and balconies. This rule is strictly enforced. Some complexes have common area grills for guest's use.
Water Features: Renters agree to release and hold harmless the Property Manager and owner(s) from any and all liability relating to water features, I.e. swimming pools, hot tubs, bayous or Gulf access. Further, they agree to indemnify the Property Manager and the owner(s) from any liability, causes of action, and to be responsible for defending the Property Manager and said owner(s).
Pools: Please check the Pool Hours at the property you will be staying. Each property has different Pool Hours. All children under the age of twelve (12) must be accompanied by an adult at ALL times. No glass is allowed in any pool area.
Balcony: The hanging of bathing suits, towels or clothing upon balcony railings is not permitted. Please do not throw anything from balcony.
Pets: Unless your unit is a pet friendly unit and a pet fee has been paid in advance, any evidence of a pet(s) found in your unit or on the premises, will result in your being asked to vacate immediately with no refund of rent. Guest may also be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.
No-Smoking: Smoking is strictly prohibited inside all of our properties. If any evidence of smoking is found in condominium, guest will be charged an additional $200 to $600 (Deep-Cleaning Fee) depending on the size of the rental unit.
Parking: Please Park in designated parking areas only. Most properties only allow two (2) vehicles, and no boats, jet skis or RV's.
Fireworks: The use of fireworks is prohibited on all of our vacation properties. Local City ordinances and fire code prohibit the use of fireworks on beaches, buildings or grounds.
Mail: All mail must be delivered to the main office on site, or to our local Post Office.
Lock Out: In the event a guest becomes locked out after hours, an $85.00 service fee will be charged and must be paid in cash at the time of arrival.
Telephone Service: For your convenience, a telephone is provided in most of our rental units. Local calls are free. Long distance calls may be made collected and charged to your credit card.
Agency Disclosure: The Property Manager is the agent of the property owner and is acting at all times, in and for the best interest of the Client-Owner(s). The Property Manager will treat all customers/guests with honesty and fair dealings. Guest understands that security may not be provided at some of the properties. Neither the Property Manager Nor the owner(s) are liable for injury, damage, violence or otherwise that might happen to the guest while at a property. Agent will not be held responsible for acts of theft, vandalism or damages to the owner or guest's personal property
Finally, we want to thank you for choosing the Property Manager to provide you with all your vacation needs. Please feel free to check out our website at or like us on Facebook and help us make more happy memories on your next vacation.