The following review(s) were provided by the property manager.
Room 1911
We had a whole series of problems during our stay. Our stay began on a Saturday and we got poor response to our call for corrective action because the management office was closed.<br/><br/>Someone had unplugged the cable box and it had to be rebooted. The coffee maker didn't work. These issues were not fixed until Sunday, the day after we checked in and reported them.<br/><br/>On Sunday afternoon we returned to the unit after an outing to find the ceiling dripping water onto the floor. Fortunately the drip was slow enough that we could contain it by putting a waste basket under it. - But we had to sweat out the possibility that water was collecting above our heads and the ceiling could collapse at some point. The leak was not fixed until Wednesday, three days after we reported it!<br/><br/>To cap of the list of problems, the toilet began leaking on a Friday. - This was repaired, happily, on the same day.<br/><br/>No compensation was offered for any of this!
Response from Alii Beach Rentals ; Wednesday, May 31, 2023
Aloha and thank you for your review and feedback. We're disappointed to hear that you've had a negative experience at one of our properties. Our company receives positive feedback 95% of the time and although we are not perfect, it seems we've missed the mark with you. We reviewed your stay and have spoke to our team and have been assured that the cable box was unplugged by accident, and that the coffee maker was simply not working properly, but has been replaced. I've also been told that the leak in the ceiling was caused by a problem with the buildings' sprinkler system, and that the Waikiki Sunset maintenance team fixed it as soon as they could. We understand that you were concerned about the possibility of the ceiling collapsing, and we can assure you that the ceiling was not in danger of collapsing, and that the leak was fixed as soon as possible. We've also been informed that you did not report the TV issue because you didn't want to bother us on the weekend. We understand that you may have been reluctant to disturb us, but would have appreciated it if you had let us know about the problem so that we could have fixed it sooner. Mahalo
- Allen D.
Reviewed On: 5/29/2023
March 2023
Property as described. Would stay there again. Had a great time
Response from Alii Beach Rentals ; Friday, April 7, 2023
Aloha and thank you for your kind review! We are so glad to hear the condo was a great fit for you and had everything you needed. Mahalo for choosing Ali'i Beach Rentals!
Reviewed On: 4/7/2023
Hawaii 2022
The residence was excellent from having bare essentials stocked to a lead at layout. One minor recommendation: a shower wall bar.
Response from Alii Beach Rentals ; Friday, December 23, 2022
Aloha and thank you for your kind review! We are so glad to hear the condo was a great fit for you and we appreciate your recommendation. Mahalo for choosing Ali'i Beach Rentals!
- Carlos D.
Reviewed On: 12/22/2022
Honest review
Room was great had everything we needed it was in a good location close to walk to beach,food, or anything you need the parking was a great convenience to have we would definitely stay again and recommend it to others.
Response from Alii Beach Rentals ; Friday, November 25, 2022
Aloha and thank you for your kind review! We are so glad to hear the condo was a great fit for you and had everything that you needed. Mahalo for choosing Ali'i Beach Rentals!
- Kalani M.
Reviewed On: 11/25/2022
Good stay
Enjoy the condo and the Alii company is responsible very quickly to all requests,will use them again.
Response from Alii Beach Rentals ; Tuesday, March 7, 2023
Aloha and thank you for your kind review! We are so glad to hear the condo was a great fit for you. It seems you might have entered the star rating incorrectly because the star rating does not match your kind remarks. Mahalo for choosing Ali'i Beach Rentals!
- Ricky J.
Reviewed On: 3/7/2023
Great Place to Stay
The property is a walking distance to the beach, restaurants, and shops.There are a swimming pool, grills, a grocery store with all necessities, and a free parking in the building. The kitchen is very well equipped. The inside of the building and the apartment itself are not super modern, but super clean. Overall, we were very happy with our stay, and we will definitely rent the place again when in Oahu. It is also a very children friendly place. Our daughter especially loved the swimming pool and the green area next to it. Also, the communication with the management was great! All in all, it was a flawless stay. Highly, highly recommended!
Response from Alii Beach Rentals ; Wednesday, January 25, 2023
Aloha and thank you for your kind review! We are so glad to hear the condo was a great fit for you and had everything that you needed. Mahalo for choosing Ali'i Beach Rentals!
Reviewed On: 1/25/2023
Hawaii Condo
Great condo along Waikiki beach!
Response from Alii Beach Rentals ; Tuesday, January 28, 2020
Aloha and thank you for taking the time to leave us a review. We are glad you enjoyed your stay at the condo and it was right near the beach! If you haven't already, please make sure to sign up for our Alii Beach Rentals loyalty rewards program so you can earn points every time you stay with us and redeem them next time you stay with us for ABC gift cards, dining at Dukes gift certificates, or a free departure cleaning, or a free late check out, and more! We hope you stay with us again soon. Mahalo!
Reviewed On: 1/22/2020
January get away
I would definitely recommend this unit. Two blocks from the beach, clean apartment with a beautiful Mountain View. Plenty of fluffy towels, everything you could need in the kitchen, and free parking, tv and internet. We would definitely stay here again.
Response from Alii Beach Rentals ; Wednesday, February 5, 2020
Aloha and thank you for taking the time to leave us a review! We are glad you enjoyed your stay at the condo and it was in a good location, only two blocks from the beach with a beautiful mountain view, and was equipped with everything you needed while on vacation. If you haven't already, please make sure to sign up for our Alii Beach Rentals loyalty rewards program so you can earn points every time you stay with us and redeem them next time you stay with us for ABC gift cards, dining at Dukes gift certificates, or a free departure cleaning, or a free late check out, and more! We hope you stay with us again soon. Mahalo!
Reviewed On: 2/1/2020
Satisfied Customer
We were very pleased with rental property. It was well stocked and clean. Close to the beach. Didn't see any property manager but didn't really need one. Information supplied in booklet is very good. You need to change the fridge door side, it opens the wrong way. You need batteries for your remote's. Your coffee table needs to be fixed, very wobbly. These are very minor problems. The photo you show of your property is exactly what it is so that was nice to see.
Response from Alii Beach Rentals ; Wednesday, March 11, 2020
Aloha and thank you for taking the time to leave us a review! We are glad you enjoyed your stay at the condo and it was well stocked and clean. We appreciate your feedback on the condition of the condo and we will make sure to get that fixed as soon as possible. If you haven't already, please make sure to sign up for our Alii Beach Rentals loyalty rewards program so you can earn points every time you stay with us and redeem them next time you stay with us for ABC gift cards, dining at Dukes gift certificates, or a free departure cleaning, or a free late check out, and more! We hope you stay with us again soon. Mahalo!
- Gertrude W.
Reviewed On: 3/11/2020
Waikiki Sunset
Condo is a block from the main street which is nice (not too loud), parking is a plus (never any issues finding a spot), tenants in the building are very nice, laundry and trash areas are close.
- Doreen T.
Reviewed On: 9/30/2021
Cozy & affordable "home away from home"!
We're so grateful to have found this comfy & affordable "home away from home," while our house was getting tented for termites! Loved that the kitchen was fully stocked with everything we needed to make all of our own meals (even a rice cooker, crockpot, blender & a few Tupperware!), & everything was relatively neat & tidy. I did re-wash all dishes & cooking things before using--seems like some past guests were in a rush to wash & go--and there was small clumps of dust on the AC vents in the bedroom. But other than that, everything was **** & span, ready to use from the minute we walked in. Kids especially loved the pool, which you can see right outside your windows (down & to the left)...just remember to call security for a rez if it's a weekend, or call the "other office" if it's a weekday (security can give you the number at check-in). Up to 3 rooms are allowed per time slot, with a brief cleaning period in between. The pool IS heated, but in the afternoon the entire area is in the shadow of the high rise, so any part of your body that's out of the water may get very chilly. Only real consumer is that the sofa bed in the living room is VERY saggy, and pretty uncomfortable to sleep on. If we'd stayed any more than 2 nights, I probably would've just thrown the sofa cushions on the floor & slept on that instead. All in all, we had a wonderful stay here, and the price is really a bargain for Waikiki! While the building itself is a little dated, everything is well-cared for, and we were very comfortable there (aside from the sofa bed, lol)! Hope you enjoy it as much as we did!
Reviewed On: 9/23/2021
Great Stay!
GREAT location! Walking distance from MANY attractions in Downtown Waikiki. Overall, it was a great stay. The view from the window/balcony is breathtaking! the only thing I would say is that the property is just a tad more run-down than advertised in the pictures (stains on the carpet, paint chipping off the walls, etc.), but that is minuscule to the fact you're in Hawaii! :)
Response from Alii Beach Rentals ; Friday, January 7, 2022
Aloha and thank you for taking the time to leave us a review! We are glad to hear you enjoyed your stay, and the condo was in a great location - within walking distance to many attractions, and you got to enjoy the great view! We appreciate your feedback about the condition of the condo and we will have our maintenance team take a look as soon as possible. Mahalo for choosing Ali'i Beach Rentals!
Reviewed On: 1/6/2022
Property needs to be put out of service!
Rugs need to be replace or deep clean. drapes were hanging off the rods no coffee table. This was reported to the management the very first day and nothing was done with the rugs and someone called 2 days before check out to fix the drapes. I was on vacation and gave permission for someone to enter the room when I was not there. NOTHING was done. I will be requesting a refund for the cleaning charges.
Response from Alii Beach Rentals ; Thursday, November 10, 2022
Thank you for leaving us a review and for providing constructive feedback. We're disappointed to hear that you were not satisfied with your stay. Our company receives positive feedback 95% of the time and although we are not perfect, we apologize if we've missed the mark with you. Our maintenance is working on replacing the curtains as this process takes time, and our team had the carpets deep cleaned. We had a scheduling issue for the carpet cleaning which is why it happened after you checked out. Mahalo for understanding
- Barbara K.
Reviewed On: 11/5/2022
Convenient location and parking included!
This condo was well-stocked, clean and conveniently located at the east end of the Waikiki strip. A short walk to the beach and restaurants and quiet area away from traffic on the main drag. Parking was included with in/out privileges. Management was quick to respond to requests.
Response from Alii Beach Rentals ; Monday, October 10, 2022
Aloha and thank you for your kind review! We are so glad to hear the condo was well-stocked, clean, included parking, and in a convenient location - just a short walk to the beach and restaurants, and in a quiet area of Waikiki. We are also glad to hear our team was quick to respond to any requests you had. Mahalo for choosing Ali'i Beach Rentals!
Reviewed On: 10/8/2022
Great place!,
It was very clean and nice. We enjoyed the mountain views and location was awesome. We were 1block from Waikiki beach., the zoo, and aquarium. It was the best price too.
- Delania L.
Reviewed On: 4/14/2017
Great stay close to everything!
We stayed here for 10 days and it was great. Prior,we have stayed at the Waikiki shore a few times. This was a great place for the value. Very close to the beach, great bars ( the strip), etc. It was pretty no frills, but didn't need anything else. There was a great pool and BBQ area that we didn't get to use enough ( but was thoroughly cleaned every day!). I was worried about the northern view and it being dark, but this wasn't a bother. The mountains were nice and there were no condos looking "head on" a few feet away. <br/>Overall, great place and we would go back. <br/><br/>
- Christine Z.
Reviewed On: 5/18/2017
Nice Waikik "home" base
Good location. Unit was clean and comfortable. Waikik Sunset common areas could use an update. Very enjoyable long term stay. Ali'i Beach staff was exceptional. Will be staying here again.
Reviewed On: 3/1/2018
Recommended
The unit was very clean, very large, really comfortable. Bath towels and beach towels were provided, as well as all the kitchen amenities, even coffee filters, which was very convenient, asamerican filters are different and we didn’t have to buy the whole pack. Also it was awesome that there wasn’t any key, just a number to insert to unlock the door. The biggest thank is for the parking! Free parking for the whole stay was a huge surprise as we did have a car. <br/><br/>Just one minus - very thin blankets, it was cold to sleep even with the air conditioning off. Well, we baught a blanket per each family in Ross, it was unbelievably cheap and we are happy to use it now at home.<br/><br/>I would recommend this unit definitely and stay there in the future for sure.
Reviewed On: 1/11/2018
Very satisfied
Everything was fine, we can not complain about anything. Thank you and we will recommend.
Reviewed On: 9/29/2017
Waikiki Sunset
Thoroughly enjoyed our 10 day stay at the Waikiki Sunset. The room was comfortable with 20 hangers in the closet and a 5 drawer dresser. The elevators were usually full. I liked the parking situation as we never had to park above the 3rd floor.
- Linda L.
Reviewed On: 6/14/2018
Waikiiki Sunset Mtn. View
Nice, clean, comfortable condo. Needs some upgrades, but fine for short or extended stay. Ali'i Beach Rental staff is the best! We love working with them. Can't say enough good things about Gabby and Rita. Repairman, John, efficient and timely, too. An enjoyable stay...
Response from Alii Beach Rentals ; Monday, February 25, 2019
We will be sure to share this with the team at our next staff meeting!! Thanks Pam, we will see you next year!!
Reviewed On: 2/23/2019
My week stay
Very clean and easy access and parking without have to go to front desk
- Alex D.
Reviewed On: 8/8/2018
Hawaii Holiday
We really enjoyed our trip whilst the overall building is a bit tired the condo was clean and tidy the kitchen was well equipped the bed was comfortable overall we enjoyed our stay and would re visit. We also would comment that the position was great not too busy down that end of Waikiki
- Sandy W.
Reviewed On: 9/26/2018
Very clean and nice condo stay
This is a beautiful condo with a great view. Excellent for stays with babies or toddlers because the place is so clean.
- Pamela D.
Reviewed On: 9/13/2018
Waikiki Sunset 19B
The detailed instructions we received by email and the convenient phone app were exactly as described, making the check-in and check-out process a breeze, including where to temporarily park on arrival and how to access the building and the unit.<br/><br/>The room was very clean and exactly as described and displayed in the pictures.<br/><br/>The only thing I recall longing for was a longer knife to cut up a pineapple!<br/><br/>I definitely would recommend Alii Beach Rentals, and Waikiki Sunset 19B.
Response from Alii Beach Rentals ; Friday, April 12, 2019
Thank you for recommending us!! Please look at you Alii Beach Rentals Reward account, and you will love the Alii Beach Rentals Rewards points you earned during this trip.
Reviewed On: 4/11/2019
Waikiki
Condo was a great location and great space. Only complaint is for the cleaning fee. Expensive for what they have to clean. It would not take more than 30 minutes to clean the size of that condo.
Response from Alii Beach Rentals ; Monday, April 15, 2019
One gets what ones pay for, our cleaning company does a thorough job, and "5" mark reflects that.
Reviewed On: 4/14/2019
Good Location
Fair. Unit was adequate. Didn't find the shower/tub safety mat until a couple days into our stay. Called and left message on first day to inquire, but never received a call back. Plenty of clean towels were available.
Response from Alii Beach Rentals ; Sunday, June 23, 2019
Aloha and thank you for taking the time to leave us a review! We are available 24/7 so I am not sure why your call was not returned, but we are glad you were able to find the bath mat! If you haven't already, please make sure to sign up for our Alii Beach Rentals loyalty rewards program so you can earn points every time you stay with us and redeem them next time you stay with us for ABC gift cards, dining at Dukes gift certificates, or a free departure cleaning, or a free late check out, and more! We hope you stay with us again soon. Mahalo!
Reviewed On: 6/22/2019
Fun in Waikiki
Our unit was clean , quiet and fully stocked with anything we would need in the kitchen. Plenty of nice fluffy towels in the bathroom. Very comfortable
Response from Alii Beach Rentals ; Monday, April 29, 2019
Simple enough, great stay makes for great review! Also means that you have earned Alii Beach Rentals Rewards and can use the points for future stays towards things like late checkouts or gift cards at Dukes Waikiki!
- Anne H.
Reviewed On: 4/25/2019
Waikiki sunset
The location was great. Shower head and shower curtain need to be replaced since the shower head was squirting water all over and the shower curtain was dirty. Also there was a big roach on the living room curtain...<br/>Having a free parking was nice and check-in and check/out was very easy and smooth.
Response from Alii Beach Rentals ; Monday, August 12, 2019
Aloha and thank you for taking the time to leave us a review! We are glad to hear the condo was in an excellent location for you, with free parking and that the check in/out process was smooth! Sorry to hear you had a roach in the condo, in Hawaii that can happen from time to time. We do get our units treated for pest control regularly. If you haven't already, please make sure to sign up for our Alii Beach Rentals loyalty rewards program so you can earn points every time you stay with us and redeem them next time you stay with us for ABC gift cards, dining at Dukes gift certificates, or a free departure cleaning, or a free late check out, and more! We hope you stay with us again soon. Mahalo!
Reviewed On: 8/10/2019