The following review(s) were provided by the property manager.
Lovely home with an easy to find location. The enclosed patio was the key to a wonderful ocean experience! The only concern for rebooking was that the cleaning fee was high for our 4 person group. To make it worth while, it is better to fill the house.
Response from TurnKey Vacation Rentals; Sunday, November 29, 2020
Thank you for taking the time to share your experience with us! We’re thrilled to hear you had a great stay and hope that you made yourselves right at home. With regard to your cleaning fee, please know that we pay our Housekeepers a competitive rate based on a number of factors, such as the size of the home, number of bedrooms, and the location of the property. You were perfect guests, and we cannot wait to host you again! -The TurnKey Team
Reviewed On: 11/25/2020
First of all loved the house and the location, it worked so well for my birthday weekend. I could of stayed in the sunroom all 4 days watching the ocean. The kitchen was well stocked and appliances were clean which was nice. Now the not so good thing's; it takes a lot to over look the uncomfortable beds in the 2 larger bedrooms all they need is a memory foam topper and problem solved until then watch out for your hips and back to hurt after the first night. The internet was not good at all when it worked there was not enough bandwidth to get a good signal, just an fyi. There is a sign on the downstairs shower that says “use bugee cord to close the shower door” things like that should be fixed we paid enough nightly to not deal with a bugee cord to close a shower door Sign. DO NOT use the bar-b-que unless you see its been cleaned we tried it and had one heck of a grease fire, its a good thing there was baking soda in the cupboard. To end on a good note YES I would stay there again as I love the area and that incredible sunroom!!!
Response from TurnKey Vacation Rentals; Wednesday, October 28, 2020
Thank you for taking the time to leave this review and helpful feedback! We’re so happy to hear that you loved your stay with us. Please let us assure you that we will reach out to our local Operations team to check the internet and make sure it's working well. In regards to the cleanliness issue, we will pass this along to our housekeeping team so that we can follow up on the dirty barbeque. While beds preferences often vary greatly by person, we do apologize for any inconvenience this caused during your stay. Please let us assure you that we value your feedback, and your comments about the beds and the shower door have been passed along to the homeowner for consideration. Next time, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. By the way, you were excellent guests, and we can’t wait to have you stay with us again! -The TurnKey VR Team
Reviewed On: 10/23/2020
This rental is just wonderful for its view, condition, and bonus sun room. we'll visit again.
- Mary G.
Reviewed On: 1/29/2020
Very enjoyable experience
We have stayed two nights at the house and quite enjoyed it! The sun room is gorgeous, the place is quite clean and we found everything we needed there!
- Natalya F.
Reviewed On: 5/27/2020
Beware of rental company
The rental is great. Awesome location, near Nye Beach but quiet.<br/><br/>The rental company was fine during our stay but was extremely difficult to work with when we tried to cancel more than 30 days before arrival. I spent more than 8 hours (to within 30 days of arrival) and then spoke with a Turnkey employee who was unapologetic for the ridiculous wait and refused to acknowledge my point that I had tried to cancel outside of the 30 day window.
Response from TurnKey Vacation Rentals; Monday, November 2, 2020
Thank you for taking the time to leave this review and helpful feedback! We’re so happy to hear that you had a great stay with us. That being said, we’re so sorry you encountered problems connecting with us before your arrival. Unfortunately, we had an unexpected spike in call volume on our 24/7 guest hotline when you were trying to call. We absolutely understand your frustration and agree that it is unacceptable that you were not able to speak with one of our team members right away. Please know that we are following up with our Guest Experience Team to address this incident and prevent similar problems moving forward. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and keeping our properties in perfect shape. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey VR Team
Reviewed On: 10/18/2020
Reasons for a hotel
Couldn't get into the property until late, beds were not comfortable in the slightest, had torn sheets with stains and some pillows didn't even have cases. Shower door broken and held shut by bungee cord and looked to be that way for awhile. Bedframe in third bedroom was broken with trash stuffed underneath. No extra trash bags for garbage. House was sauna hot upstairs and the use of the industrial fan and two box fans couldn't make it comfortable. Close to the beach but would sacrifice that for a place worth the money I paid.
Response from TurnKey Vacation Rentals; Saturday, October 24, 2020
Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced. Here at TurnKey, your feedback is highly valued, and although we do try our best to offer the most impeccable service possible, there are times we fall short of that. Please be assured we’re looking into everything you reported, and we wish we had known then of the issues that you were facing so we could have tried to help. Always remember our 24/7 guest support line is always available for any needs or concerns you may have. Thanks again for bringing these important issues to light, as it is feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else, we can do for you, reach out anytime on our 24/7 guest hotline to let us know. -The TurnKey VR Team
Reviewed On: 10/5/2020
Our week in August
This house was very,very clean. Lived up to our expectations. Does need some TLC if going to be rented. Upstairs bathroom vanity very slow to drain, down stairs shower would not shut off completely. Porch roof leaked when raining.
Response from TurnKey Vacation Rentals; Wednesday, October 9, 2019
Thank you for taking the time to leave us this feedback, and we’re so pleased to hear you enjoyed our home. Here at TurnKey, we strive to offer impeccable customer service, and it is our hope that if anything comes up, guests are conveniently able to reach us 24/7 on our guest hotline. It appears that our Field Operations Team did follow through on the plumbing issues to ensure this was addressed for future guests. You were wonderful guests. We sure hope to have you back again! - The TurnKey VR Team
Reviewed On: 8/26/2019
Planning a Return Stay
Joy's House was perfect for our week on the coast. The house is located on a quiet street close to our family and friends. Also enjoyed the Newport area for food, fishing and shopping. The house was clean and inviting when we arrived. Really appreciated the well appointed and organized kitchen, it made meal prep and clean up a breeze. We had fun exploring beach access paths, too.
Reviewed On: 8/6/2019
Our group really enjoyed this home. We made beautiful memories in the sun room taking in the glorious view. While we were there we enjoyed weather that turned the sea teal, and the sunsets were better than Hawaii! Some of the furnishings are dated, but for us that made the home more comfortable and put us at ease. The kitchen was the best stocked kitchen we have ever stayed at. However, the small bedroom and the master bedroom had very firm beds that we found uncomfortable, but the large bedroom with 2 queens and bunks had very comfortable beds! The home was spotless when we arrived, however the shelves and silk plants could use a thorough dusting... that being said, it didn't impede our enjoyment of the home. I would heartily recommend this home!
Response from TurnKey Vacation Rentals; Wednesday, July 3, 2019
Thank you so much for taking the time to leave this review. We are so glad you enjoyed the home and agree that the views are incredible. That being said, we’re so sorry that the cleanliness of the house was not up to our standards. We wish we had known during your stay so that we could have helped out as our 24/7 guest hotline is always available if anything ever comes up. Please know that we are following up with Housekeeping to address this incident and prevent similar problems moving forward. We would like to thank you for staying with us as you were perfect guests and would love to have you back! -The TurnKey VR Team
Reviewed On: 6/17/2019
Great beach vacation!
What can I say? Everything was exactly as advertised. The home may be a bit older but exceptionally clean. All the appliances worked perfectly allowing us to cook our own food while there. Having rented previously and endured a bad experience I was a bit hesitant to try another. Thanks to Joys House I once again have confidence in the vacation rental process. Our family will definitely be returning to this home soon.
- Richard S P.
Reviewed On: 6/23/2019
Any day at the coast is a good day at the coast. Especially a sunny weekend in October with old friends. One hiccup, second night we discovered at about 1:00am that the toilet paper rolls in each bathroom was it. No extra. Not sure if this was an oversight, or if we didn't read the part about brining your own. Big shout out to Thriftway for being open. Otherwise, it was going to be begging to buy from a role from hotel/motel!
Response from TurnKey Vacation Rentals; Tuesday, October 29, 2019
Thank you for taking the time to leave this review! We’re so glad to hear that you and your friends enjoyed your stay with us. We stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip as needed. Prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. Thanks again for your feedback! We look forward to hosting you again!~The TurnKey VR Team
- Jennifer G.
Reviewed On: 10/23/2019
Enjoyed our stay here
- Chester C.
Reviewed On: 8/19/2019
My mom, sisters and I have enjoyed Joy's House for the past 5 years. The view & location near Nye Beach cannot be beat! We love so much about this house, and yet, there are a few things we would love to see updated. For example, the couches in the living room are very old and quite uncomfortable. They also do not seem very clean. The fake plants should be removed. Very dusty and a cause of lots of sneezing. The broken hinge on the trunk should be repaired. The flooring in the sunroom is warped and frankly presents a hazard. On the other hand, the beds are quite comfortable and we found everything we could need in the kitchen. The view is beyond words!
Response from TurnKey Vacation Rentals; Monday, November 18, 2019
Thank you for taking the time to leave this review. We're so happy to hear you enjoyed our home and its unbeatable location. We also appreciate your helpful feedback and will make sure your recommendations are passed along to the homeowner and any maintenance issues are resolved as needed. Next time, remember our 24/7 guest hotline is always available to call with any concerns that may come up. We want to make sure you’re as comfortable as you can be during your stay. By the way, you were exceptional guests, and we look forward to hosting you again soon! -The TurnKey VR Team
- Michelle T.
Reviewed On: 11/17/2019
This house is perfect! We had a lovely time celebration the Thanksgiving holiday with family in this beautiful, well equipped home! Thank you!
- Laura F.
Reviewed On: 12/2/2019
We had such a wonderful time. The whales were so active and the home was perfect.
- Kim L.
Reviewed On: 8/20/2018
My friends and I had a great getaway to the coast. The house was perfect for the 5 of us.
Reviewed On: 2/6/2019
Third Bedroom is not connected to the rest of the house
View is amazing. We booked this house months in advance and did not notice that the 3rd bedroom is off the garage. Our kiddos did not want to sleep there so we basically had a 2 bedroom house. I would have booked another rental instead if the description had been more obvious.
Response from TurnKey Vacation Rentals; Wednesday, September 12, 2018
Thank you so much for taking the time to leave a review and share your experience. We hope that you enjoyed your stay with us. Here at TurnKey we strive to offer an impeccable customer service experience so that our guests can have amazing stays at our properties. All of our properties are TurnKey Rental Certified and all photos, amenities, calendar, and rates are 100% accurate. If there’s anything we can follow up on to make your experience with us better, please feel free to reach out any time and let us know. -The TurnKey VR Team
Reviewed On: 8/17/2018
Very happy with the house and the condition of it.
Loved it. Wanted to rent again next year, but they went to a four-day minimum. We are working people and cannot stay that long.
Response from TurnKey Vacation Rentals; Wednesday, March 6, 2019
Thank you so much for taking the time to leave us a review and share your experience! We're so happy to hear you enjoyed your stay with us. You were perfect guests, and we hope to host you again in the future! - The TurnKey VR Team
Reviewed On: 2/27/2019
all the comforts of home with an amazing view
There were 8 of us, children and adults. This house is spacious and well furnished. If anything could be improved on maybe have more flatware...seemed we were always washing forks. So there you go! Almost afraid to say too much positive because then I might not be able to rent it again. The owners have tried to think of everything you could need or want. great place!!
Response from TurnKey Vacation Rentals; Friday, May 4, 2018
Thank you for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that our local Field Operations Team is checking the kitchen and will make sure more flatware is added as needed. By the way, you were perfect guests, and we appreciate you taking care of our place as if it were your own. Please come stay again any time! -The TurnKey VR Team
- Renate C.
Reviewed On: 5/2/2018
Beach trip with granddaughter & friends
The view was great and it was nice our granddaughter & her college friends had the bedroom downstairs . The furnishings were very worn and deco dated. The photos made it look better & much bigger. It was very clean with a well equipped kitchen. CAUTION- don’t lean on the deck railing. It’s ready to go! We stayed in nicer places for the $$$ Rock hard beds.
Response from TurnKey Vacation Rentals; Saturday, September 15, 2018
Hi Diane, we’re so sorry to hear you feel that way. Here at TurnKey we strive to offer an impeccable customer service experience so that our guests can have amazing stays at our properties. All of our properties are TurnKey Rental Certified and all photos, amenities, calendar, and rates are 100% accurate. If there’s anything we can follow up on to make your experience with us better, please feel free to reach out any time and let us know. -The TurnKey VR Team
Reviewed On: 9/6/2018
Great beach getaway!
This is a great home for small groups. We loved the sun room for morning coffee and the views are awesome. The house is very comfortable, the kitchen well stocked, there are tons of games and books, a fooseball table and even movies and a blue ray player for the kids. The bbq worked great once we found the extra propane tank in the garage. We really enjoyed our stay here. There are a few things that need updating or repaired but nothing that hampered our enjoyment of our stay (window downstairs doesn’t open, bathroom door downstairs is hard to close, shower door downstairs must be shut with a bungee cord, carpet upstairs is stained, etc). The beach access within walking distance is very steep so we weren’t able to use it with kids. Had to drive up to the Nye Beach access. I would have liked to have been able to walk to the beach, but the house is very centrally located and it doesn’t take long to get where you need to go. It was nice that there were camp chairs, a few beach towels, a few sand toys and blankets and other things to use during our stay. There was also a booster seat and a pack and play, along with a bed rail for the bunk beds. They really did a good job of making it convenient to stay at this house. We enjoyed our stay so much that we extended it a day!
Response from TurnKey Vacation Rentals; Tuesday, September 11, 2018
Thank you for taking the time to leave us this feedback, and we’re so sorry to hear about the problems with the two windows and bathroom door. We are looking at getting this items fixed soon so that they do not impact any guests in the future.
Here at TurnKey, we strive to offer impeccable customer service before, during, and after your stay. Our 24/7 guest hotline is always available -- never hesitate to reach out while you’re staying with us! If there is anything else we can still do for you, please reach out anytime and let us know. You were a great guest and we’d love to host you again. -The TurnKey VR Team
- Courtney B.
Reviewed On: 8/30/2018
PERFECT BEACH RETREAT
We just spent a relaxing 2 weeks in Newport Oregon at this comfortable and accommodating oceanfront home. With the rising and setting of the sun, we were mesmerized by the changing aspects of the ocean from the enclosed sunporch. With a good book and a cup of coffee or a glass of Oregon wine, life was good. The home was well equipped and safe in a quiet neighborhood and includes resident hummingbirds in the yard's Cape Fuschia bushes and the spouting whales in the water for additional entertainment. It's location just blocks above Nye Beach gave us good exercise and an excuse to visit Sorella's Restaurant several times to enjoy outstanding Italian food. Of course, we had to visit our favorite Local Ocean and Clearwater Restaurant in the historic Bayfront area of Newport for outstanding seafood. We also enjoyed visiting the Maritime Museum which portrays an informative display of the maritime history in the area. A new experience that was awesome: making a glass paperweight at the Oregon Coast Glassworks. We truly enjoyed our stay and would highly recommend this property in our favorite vacation spot.
- Jim R.
Reviewed On: 10/22/2018
Family Time At The Beach
Our stay at Joy's Place was a great experience. The home was very clean and comfortable. The view was great with beach access although it was a steep path. We would have appreciated knowing where to park since parking at the home was limited to one...maybe...two vehicles. Otherwise, nothing but praise for the home and the staff at TurnKey. :-)
- Ann S.
Reviewed On: 11/2/2018
A Wonderful Tradition
My mother, sister and I enjoyed our 5th visit to Joy's House this past week. We began this tradition in 2013 to celebrate my 50th -- now we go every November! The home is very cozy with the most spectacular view. We especially love watching sunsets from the sun room with glass of wine in hand. Whales often pass by too. It's truly our home away from home!
- Michelle T.
Reviewed On: 11/15/2018
The house was prefect for us. We especially liked the enclosed deck. Very nice when it's cold out in Oregon.
- Butch N.
Reviewed On: 10/11/2018
Perfect for us!
This home was exactly as described. It's in a perfect location. Close to lots of scenery, lots of places to eat, and views were wonderful of the lighthouse as well as whale springs! It was well stocked with everything needed, other than food and drinks! Very clean! I highly recommend for a peaceful getaway for two, or for a whole family!! My only complaint was the call from Turnkey the day before departure wanting to come fo an inspection that was already scheduled for that day...which my husband said no, to wait til we leave. Other than this, Turnkey was awesome!!!!
Response from TurnKey Vacation Rentals; Saturday, November 10, 2018
Thank you so much for taking the time to leave a review and share your experience! We're so happy to hear you enjoyed your stay with us. That being said, we apologize for the inconvenience of the call that you received from our local team regarding an inspection. Please rest assured that we have addressed this with our team to ensure all of our guests have a relaxing stay with us. You were perfect guests, and we look forward to next time! - The TurnKey VR Team
- Sheila C.
Reviewed On: 11/9/2018
It's becoming a favorite getaway.
My family got together and all agreed that this place is comfortable, very well appointed (great kitchen to cook in-well stocked, high quality appliances), and suits our needs very well. <br/>There is one thing that we would like to see improved though. Grab bars are lacking in both baths, and 4 out of 5 of us are seniors, and very conscious of the risk of falls. <br/>We like this place very much, and intend to use it again. The addition of grab bars would make it ideal.
Response from TurnKey Vacation Rentals; Monday, March 18, 2019
Thank you for the compliments, and we love hearing how much you and your family enjoyed your stay with us! You were the perfect guests, and we appreciate you taking care of our place as if it were your own. Please know that we have value your feedback, and your recommendation to add grab bars in the bathrooms has been passed along to the owner. We can't wait until next time! - The TurnKey VR Team
- Michael D.
Reviewed On: 3/17/2019
Loved getting away with a few girlfriends! The best part about this place was the sun room! Totally awesome! Parking was challenging but we managed to make it work! They were able to give us a early check in and also a later checkout! Really appreciated that a lot! Carpets needed to be better maintained or replaced with something else!
Response from TurnKey Vacation Rentals; Wednesday, March 13, 2019
We are so glad that you enjoyed a girlfriend getaway. We agree that the sun room is absolutely perfect! There is available parking for 2 cars at our home. The driveway is steep, something shared with guests prior to their arrival. Our local team is working to ensure that the floors throughout the home are in good condition for future guests. We always offer an early check-in or late check-out, schedule permitting. Again thank you for leaving this feedback. We can't wait to host you again in the future. -The TurnKey VR Team
Reviewed On: 2/21/2019
Lovely sunroom on the ocean
The kitchen was well equipped with quality cooking/baking equipment. The rest of the house was very clean and well maintained. The best part of the house is the sunroom, with beautiful furniture and a great view. We come to Newport every year, so we took our usual long walks on the beach and elsewhere around town.
Reviewed On: 5/18/2019
Beautiful beach home! Perfect for families!
This is quite possible one of the best rentals I have ever rented on VRBO! Rent this home. You will not be disappointed!
- Brandy G.
Reviewed On: 6/5/2019
This home was a perfect choice for our family vacation/special birthday party. It was sparkly clean and well equipped.
- Jacquelyn F.
Reviewed On: 2/6/2018
Reviewed On: 3/28/2018
Clean and comfortable
We rented this home to stay in during our family vacation to the Oregon coast. This is the cleanest home we have rented. The kitchen and all appliances were spotless. The bathrooms were well-stocked and clean. The location of this home worked well; our teens could walk to the small shops in town, and the beach access was just a short walk along a path near the house. The sunroom was our favorite room; we spent many hours watching whales migrate offshore and birds in the trees & on the beach. We visited the lighthouses, museums, aquarium, restaurants, and several nearby beaches. This was a great family vacation with many amazing memories made!
- Paula M.
Reviewed On: 4/20/2018
Huge Disappointment NO BEACH ACCESS
First off, the positives! The view was incredible. The house was clean. The house is a great layout for families. However, we found out almost immediately that there is actually no beach access 1 block from the house as is advertised. It was closed to the public many months ago, and we were never informed. We were traveling with many small children and this was the main reason we chose this house! I called Turnkey immediately and was assured somebody would call me back quickly and resolve the issue. We waited, and waited. I called back the next day and got the same answer, but I insisted they investigate further since it had already been 24 hours and we still had no beach access and no resolution to our problem. When I dug a bit I became aware that their notes stated we had a problem with the conditions of the beach. Absurd. The real issue (I hope?) was then written down and Turnkey said they would send somebody out to investigate. I received a text message about 24 hours later saying the City closed the beach access (not true) and they were sorry for any inconvenience. So I called again, only to get the same runaround. Finally a 10% refund was offered at the very end of our trip. We spent our 5 days at the beach unable to access the beach (nearest access is over a 15 minute walk, not possible with small children with disabilities). We were so extremely disappointed by the way it was all handled. Horrible customer service and our issue was never resolved.
Response from TurnKey Vacation Rentals; Tuesday, March 20, 2018
Thank you for taking the time to leave us this feedback, and we’re so sorry to hear your experience with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service before, during, and after your stay. The actual beach access is SOUTH of the rental- 0.2 miles south, under 346 yards. This route is less than a city block to the access. We would like to sincerely apologize for any miscommunication you received regarding beach access, we can assure you we have made updates so this information is clear for future guests. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else we can do for you, please reach out any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
- melinda d.
Reviewed On: 3/14/2018