Please take a moment to review the attached policies to help insure that everything is in order for your upcoming trip. Payment of your pre-payment received at time of booking indicates your acceptance of, and agreement to, the following policies and procedures.
PAYMENT FOR VACATION RENTAL
Final payment for your reservation is due 30 days prior to your arrival date. Final payment will be processed on the due date indicated on your confirmation with the credit card used for the required pre-payment. If you wish to use another payment method, please contact our office prior to the due date of your final payment.
Check-in time is after 4:00 P.M. CST. In some instances, access to your unit may be unavoidably delayed due to cleaning or maintenance issues. There will be no discounts offered due to a late check-in. Your patience will be appreciated in these circumstances. Guests who will be arriving later than 5PM should make late arrival arrangements by telephone prior to arrival. Our office hours are 8AM-5PM Monday -Saturday with seasonally adjusted hours.
Check-out time is no later than 10:00 A.M. Other guests are anxious to check into the unit that you are leaving. Please be considerate! In the event that you are late checking out of your unit, a late fee of as much as one day’s rent may be charged to your credit card.
ADULT RENTAL ONLY
Age Requirements – Singles under the age of twenty-five (25) are prohibited from booking unless accompanied by a parent or legal guardian. For all family groups, married couples and responsible adults over the age of 25, proof of age is required. There may be additional restrictions regarding the number of people that may accompany a parent or legal guardian. Age and identity will be verified up on check-in.
ADULT RENTAL (continued) Under age 25 requires A PARENT OR GUARDIAN MUST BE STAYING IN THE UNIT AT ALL TIMES. OUR RENTAL UNITS ARE MONITORED FOR VIOLATION OF THIS POLICY. ALL VIOLATORS WILL BE EVICTED AND ALL RENTAL PAYMENTS AND/OR SECURITY DEPOSITS WILL BE FORFEITED. In accordance with Florida State Statute 509.141, RESERVATIONS MADE UNDER FALSE PRETENSE ARE NULL AND VOID AND CHECK-IN WILL NOT BE ALLOWED. We require one parent or guardian for every four persons under the age of 25. Special registration policies will be in effect during Spring Break: the ratio for each reservation must be one parent or guardian per every two persons under the age of 25.
Your total rate includes housekeeping service upon departure only. Additional housekeeping services are available at an additional charge. Please contact our office for additional information. Linens and bath towels are included for your use while in the unit and are not to be removed. Once you check in, we do request any housekeeping concerns to be reported to our office within 24 hours of arrival. We will make every effort to correct any housekeeping concerns reported within 24 hours of your arrival, however will not issue credits or discounts for housekeeping issues.
The maximum number of guests per condominium is limited to the actual sleeping capacity for that unit. Children under 3 years of age do not apply. Guests who exceed the maximum occupancy are subject to immediate eviction and forfeiture of all rental payments. For your comfort, bunk beds and sofa beds are not recommended for adults. The Property Manager will not rent to persons other than families, married couples, and adults who are 25 years of age or older, without prior written consent of the Property Manager. The renter must closely and personally supervise all occupants of a property under the age of 25 years. Any reservation made under false pretenses will be subject to loss of rent AND eviction.
MINIMUM RESERVATION REQUIREMENTS
Some properties may require a minimum stay to confirm a reservation. Longer reservations may be required during peak seasons and/or holidays. Weekly reservations and/or specified check-in and check-out dates may be required for properties during peak seasons and/or holidays.
We do not offer any refunds, in whole or in part, due to inclement weather. We are able to offer Travel Protection through CSA for purchase. We recommend that you purchase a policy to cover your vacation cost in case of illness, inclement weather or other unforeseen events.
Once the required advanced payment for the reservation has been received, there will be absolutely no refunds by the Property Manager. We are pleased to offer CSA Travel Protection as an option for you to protect your investment in your upcoming travel. CSA Travel Protection Insurance is available and can be added to your balance when you book your reservation at a rate of 6.5% of your total reservation amount. This plan is optional and is only added to reservations when approved by the registered guest on the reservation. Please click on link to obtain description/certificate of travel protection insurance plan.
You do have the option to add this insurance to your reservation at any time prior to your arrival date, however some items may not be covered (if there is a named storm, policy will not cover any money lost due to the storm). In the event you must cancel your reservation please notify us immediately. If you have purchased CSA Travel Insurance, you must contact CSA at to begin your claim. Coverage is subject to the terms and conditions provided by CSA Travel Insurance. For your convenience, the Property Manager acts as an intermediary in collecting your payment for CSA Travel Protection. Please note that the agreement for Travel Protection is made between you, the Guest, and CSA Travel and that is coverage only for the specific reservation noted in the reservation confirmation to which this document is attached.
The Property Manager has no responsibility for or control over decisions made by CSA where related to the validity and payment of claims. Decisions rendered by CSA regarding payment of claims are final. If you have any questions or need more information regarding the Travel Protection policy, please contact CSA directly at.
All of our rental units are privately owned and decorated to the owner’s personal taste. Please remember that this is someone’s personal home and treat it with care during your stay. Do not move furniture in your rental residence. You may incur an additional charge for housekeeping to reposition furnishings and décor. You may view photos of each of our units on our website. Photographs are meant to give a general feel for the unit; specific furnishings and décor items in the unit change from time to time and may vary from photographs. We supply a start up compliment of soap, toilet tissue, and dishwashing detergent. Please note that this is a start up kit and you will need to replenish your own supplies during your vacation. Bed and bath linens, blankets and pillows are all provided for use while in the unit. All kitchens are fully equipped.
Pets are ONLY allowed in our units marked as “pet friendly”. An additional non-refundable fee will be required. Pets should be trained and should not exceed 25 pounds. A maximum of two pets are permitted in pet friendly properties. A pet, or any evidence of a pet found on any unit not noted as “pet friendly” is cause for eviction and forfeiture of rent. Pet owners will be financially responsible for any damages and extra cleaning.
Smoking is not permitted in any of our rental units unless approved by owner. Violation of this policy is cause for eviction and forfeiture of rent. Additional cleaning charges will be owed by the renter.
When you confirm a reservation, we will assign you to a particular property. However, we cannot guarantee specific assignments and requests. One-week minimum stays will apply for certain properties with only a specified day (likely Saturday) allowed for arrival and departure.
RENTAL PAYMENT & FEES
We accept MasterCard, Visa, Discover and American Express. Cashier’s Check and Money Orders are accepted for advance reservations (30 days prior to check in). If making your reservation within 30 days of to arrival, it must be paid by credit card. Advance rental payment (at the time of booking) is $395 is applied toward your full rental amount. If making your reservation with 30 days of arrival, payment is due in full at the time of booking.
INDEMNIFICATION OF AGENT BY GUEST
The Property Manager shall not be liable to guest or to any other party for damages to property or for the injury to persons upon the premises from any cause whatsoever including defects in the premises or otherwise. Guest shall indemnify and hold harmless the Property Manager from and against all liabilities, claims, expenses, fees, loss of use and actions of any kind arising out of guest’s use and occupancy of the premises. The Property Manager is not responsible for any loss of valuables.
It is your responsibility to leave the condominium reasonably clean and in damage-free order. Additional cleaning charges may apply if the unit is not left in reasonable order. Please discard all items from the refrigerator, clean off all food from kitchen utensils and cookware, and start the dishwasher upon departure. Trash must be secured in a plastic bag and disposed of in the conveniently located trash chute on each floor. No trash or food items should be left inside the unit.
Keys or a key code will be issued at check-in. For your security and the security of future guests, we must account for all keys issued for each unit. While we do not charge for issuance of keys, there will be a $25 charge for any key which is issued and not returned upon checkout. We appreciate your cooperation in returning all keys to our office at the conclusion of your stay. A drop box is available at our office for your convenience.
Pool passes / bands will be issued according to the regulations at each individual resort. If issued, please display pool bands at all times when in public areas of the resort. For the security of the property all pool passes are checked out and accounted for. While we do not charge for issuance of pool passes, there will be a $25 charge for any not returned upon departure. We appreciate your cooperation in returning all pool passes to our office at the conclusion of your stay.
Beach towels are not provided. Please supply your own towels for your vacation. We do not permit towels, sheets, blankets, or furniture to be removed from the unit. Beach chair and umbrella services are available at some resorts and may be purchased on a daily basis.
We require all guests to take a look around and report any existing maintenance issues to our office within 24 hours of check in. During your stay, promptly report any maintenance problems to our office. To avoid any unnecessary charges to you resulting from service calls for air conditioners and refrigerators, please note:
Thermostat Controls: Setting the thermostat below 70° OR running the air conditioner with doors or windows open will cause the unit to freeze and can create unsafe conditions. This will leave the system unable to cool for up to 12 hours. Please return the thermostat setting to 78° when you depart.
Refrigerator Control: Set to MEDIUM. Colder settings will cause a defrost cycle to occur which can take up to 24 hours for the refrigerator to recover. A large amount of warm groceries takes about 12 hours to cool.
Our staff may enter the property to respond to any maintenance and/or housekeeping issues during your stay.
You hereby acknowledge that you will not be entitled to any refund for any inoperable appliances, to include by way of example only, television, refrigerator or air conditioner. The Property Manager agrees that upon notification by you of any malfunction they will make every reasonable effort to have such appliance or item promptly repaired. No compensation will be given for temporary outage of electricity, gas, water, cable, or telephone service. Outages will be reported immediately and all efforts will be made to have them restored as soon as possible. Please note that the Property Manager is the property manager and agent for the particular individual unit that you have reserved. We do not own or control common areas of the resort and cannot be held responsible for malfunctions or inconveniences in these areas to include by way of example only, pools, hot tubs and elevators or for the behavior of other guests.
SHORES OF PANAMA GUESTS ONLY
The on-site rental company at Shores of Panama requires check-in on site. Please pick up your keys from the front desk at the Shores of Panama.
SANDESTIN RESORT GUESTS ONLY
Sandestin Resort no longer offers the Sandestin Amenities Card Program for sale by offsite rental agencies.
SECURITY OF PERSONAL PROPERTY
The Property Manager is not responsible for any acts of theft or vandalism, or other damages to any personal property or for personal items left by guest in the residence at departure.
AGENT FOR OWNER
The Property Manager serves as the agent for the owner of the rental property. We have made every effort to ensure all information printed here is accurate, but cannot be held responsible for changes made by owners in furnishings and appliances. Rates and taxes are subject to change and holiday/peak season rates and restrictions may differ. We want your stay with the Property Manager to be fun and relaxing, so we make every effort to maintain our properties in their best possible condition. We will handle any necessary repairs during your stay as quickly as possible. Our maintenance personnel are available after hours. Should an emergency arise, please contact us.