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max 8 guests      2 + 1 bedrooms      2 bathrooms

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Policies

Check In/Out Times Policies - Property Access
Check IN: 04:00 PM Check OUT: 10:00 AM
Guest pays a 50.00 fee if they check in after 7 pm.
Check-in is not possible after 10 pm.
Quiet Time Policy
The quiet time is from 11:00 PM To 07:00 AM
Smoking Policy
Smoking is allowed, but outside only.
Children Policies
Children of all ages are welcome.
Group & Min. Age Policies
There are group or minimum age requirements.
Adult guests must be 25 years or older., Allow groups of families or couples.

Services & Fees

Pet Policy, Deposit & Fees
Pets are allowed.
Fee of 20.00 CAD is charged for every 1 day(s). (based on a minimum of 1 days) (Charged Any number of pets.)
Size limits: Small - up to 7 kilograms (15 pounds)
Pets allowed:Dog
A guest must request this optional service.
Maximum allowed: One Pet
NOTE: Persons traveling with and requiring a Service Animal have special rights and must be granted access regardless.
Cleaning on Departure
A fee is charged for Cleaning on Departure
One-time fee of 125.00 CAD for stays of any number of nights or occupants.
Parking
Parking is free.

Amenities & Fees

Telephone Fee
Phone use is included in the rent.
Local calls are free.

Payments & Deposit - applicable to Owner's portion of the total only

Payment Balance
Balance of payment is due 30 days prior to arrival.
Booking Deposit
The booking is confirmed with a deposit of 20 percent of the rent.
Payment Methods
No fees are charged for credit card processing.
Visa, Master Card, Cash
Booking Cancellation Conditions
Cancellation within 30 days of arrival, all payments are non-refundable.
If you cancel more than 30 days prior to arrival there will be a $150.00 administration fee.
If the property is re-rented, the cancellation penalty is reduced.
Security or Damage Deposit
A credit card is required for a security/damage deposit.
Base Occupants 4 - Max Occupants 8

Availability - Last updated on September 19, 2021

Nightly Rates - Rates last updated on March 18, 2021

2021

Rate Period Nightly Rate Range Additional Occupants Per Night
May 1 to May 19 Min Stay 3 nights 229 CAD 15 CAD

2022

Rate Period Nightly Rate Range Additional Occupants Per Night
May 1 to May 19 Min Stay 3 nights 229 CAD 15 CAD
May 20 to May 24 Min Stay 3 nights 269 CAD 15 CAD
May 25 to Jun 18 Min Stay 3 nights 279 CAD 15 CAD
Jun 19 to Jul 20 Min Stay 5 nights 319 CAD 15 CAD
Jul 21 to Aug 31 Min Stay 5 nights 319 CAD 15 CAD

Long Term Rates - Rates last updated on March 18, 2021

2021

Rate Period # Nights Rates for Long Term Stays Extra Nights

2022

Rate Period # Nights Rates for Long Term Stays Extra Nights
Sep 30, 2021 to Apr 30, 2022 Min Stay 30 nights 30 1,995 CAD 67 CAD

Verified vacation home reviews by real guests

All Owner Direct guest reviews posted are verified and confirmed individually by Owner Direct Vacation Rentals staff.

1 star 2 star 3 star 4 star 5 star   Rating: 3 / 5 Not worth the money paid 11 Aug 2021
I have provided a very comprehensive list of both pros and cons below. For background we (family of 4 with 2 adult children) travel a lot and have experience with hotels, timeshares, condo rentals etc through various direct and indirect booking agencies. This condo rental at Pinnacle Pointe Golf Resort in Quail Ridge, Kelowna from Saturday July 31st – Saturday August 7th, 2021, was from property manager via ‘Owner Direct Vacation Rentals (ODVR)’ (Property ID 6278373 - ODVR charged a 10% booking fee).

We understand we stayed in Kelowna during peak season so we expected rates to be higher during this summer period; however, the short story is this condo was not worth the amount we paid. After reviewing some of the more reputable rating sources prior to booking, Pinnacle Pointe came in at around 8.5/10. We saw the interior of other condos in our building while walking down the hall and would say some, that have been renovated lately, would merit an 8.5 or better; however, we would rate the condo that we stayed in at Pinnacle Point as a 6/10 given what we paid. Here is a comprehensive list of all the pros and cons that we felt are worth mentioning and lead us to our 6/10 rating (we do have pictures available to substantiate most of the items listed):

Pros:
1. Initial communications with ODVR and the property manager pre-occupancy was very good.
2. Entrance to Lobby with FOB, underground parking with remote, condo door with code all worked very well. Operated smoothly and efficiently, great setup.
3. The living area and master ensuit were very spacious.
4. Air conditioning worked very well and louvre vents could be adjusted as needed to make the rooms all very comfortable. Was great to keep the condo cool and clear of the smoke from the BC forest fires.
5. Kitchen was very well stocked with what would be needed to make breakfasts, lunches and supper (if you wanted to cook in the condo). Missing only salt and pepper and paper towel – not a full roll supplied.
6. Good selection of equipment in the gym to workout and with and it was in good running order. Allows for very good cardio, upper or lower body workouts.
7. Hot tub and pool were nice. Hot tub temperature was warm enough for most people.
8. View is very nice (on non-smoke days).
9. Close to airport but without the sound of planes landing or taking off.
10. The Condo is about a 25-30 minute drive from downtown which makes is far enough away from the busy hustle and bustle of downtown Kelowna. It is in a nice quiet area.

Cons:
1. Communication with the property manager on and after check-in day was poor, very vague answers in an email from the day before check-in and no response to 3 of our emails on day of check-in or thereafter. Later in the evening on check-in day we used the 24-hour text number supplied and someone responded the next day mid-morning. There were 3 things that we needed to be addressed promptly (i.e., see Con items #2, #3 and #4 below) but since we didn’t hear back via text until the next day, we dealt with them as best we could on the first day.
2. The Wi-Fi information provided was incorrect. After mentioning this we received a text the second day with more wrong information but eventually got it working after they figured out the problem.
3. 11 of the thirteen pillows has pillow shams and 2 pillows had pillowcases. We maintain that pillow shams are used for decoration on pillows and pillowcases are used to cover the pillow to sleep on. We were told, the second day when they responded, that they wash the shams and we are to sleep with our heads on the shams. Not only was this odd to us but the shams were dirty so some of us slept without pillowcases the first night. The person we texted brought 3 pillowcases the next day (think they were spares from their own house as they were not new and all different colours).
4. There were no bathmats. The floors are normally slippery stepping out of the shower/tub and we were concerned about slipping and falling. We used some of the bath towels the first morning so the mats were no longer necessary.
5. Sound barrier above and below condo are not very good. We often heard a child running around loudly upstairs, it was not too quiet and peaceful with that noise.
6. The fan timer in the common bathroom was not working properly. It was loudly grinding and ticking away continuously, making it difficult to fall asleep even with the bathroom door closed.
7. No water was available in the gym (perhaps due to COVID). The TV remote was not working (batteries dead?) so channels/volume could not to be changed and there was no music system to use. They need to replace the 20-pound dumbbells that are missing from the set and repair the blinds that have been severely damaged.
8. Not enough toilet paper was supplied in the condo, we had to get our own toward the end of the week.
9. The Teflon coatings on the pots, pans and frying pans were essentially gone. We had to buy some none-stick spray to try to keep food from sticking when cooking our breakfasts.
10. The TV/cable box remote batteries were almost dead as the remote did not work well at all.
11. Floors all felt dirty.
12. When we saw that one of single bed mattresses was stained and dirty, we did not look further at the others.
13. The pull-out sofa bed was broken. The frame at the head was bent/broken so that it did not allow the mattress to lay flat at the head. It was also rubbing the fabric of the sofa causing addition damage. Exceedingly difficult and uncomfortable to sleep on.
14. There were no hooks or back door racks for towels or clothes in the common bathroom, only one rack on the wall. Excluding the 2 master bedroom occupants, this common bathroom is supposed to be able to serve 6 others since this condo sleeps 8. There were not even enough racks in the common bathroom for the towels and clothes even for just the two of us that were using the common bathroom.
15. Kitchen light bulbs kept flickering.
16. This condo had only three beach/pool towels in it for us to use. This condo sleeps 8 but the 3 towels were not even enough for even the 4 of us staying there.
17. There were personal items that were left atop a kitchen cabinet, and in the desk, that belonged to either the owners or previous guests.
18. Balcony floor was particularly dirty and stained badly, especially around the base of the BBQ.
19. The building is a bit run down, hallways are not clean and underground parking is dirty with garbage strewn about. There was a large cockroach we found struggling on the first floor on its back outside the elevator door.
20. As mentioned previously this condo was way overpriced. It is in bad need of renovation and repair; it is run down, dirty and poorly maintained. For example: the floor was quite scuffed; many chips and marks on the walls; all sitting furniture in the living room had various places like the arm rests and other edges had the material worn off; fridge was howling when the compressor turned on; laundry room door was sticking badly (warped or misaligned); two of the bar stools had a lower wooden brace bar missing making them wobbly and unsafe to use; master room closet was misaligned; kitchen left sink was badly plugged and draining very slowly.

You might think that we should have brought some of these up to the manager of the condo at the time. We did ask to have addressed 3 of the more important matters (see cons1-4 above) and we sent an email about many of the other items on the list but we were not on holidays to spend our time debating and fixing condo deficiencies. Most of these deficiencies they surely would have known about. When paying the amount that we did for the week, we would expect the condo to be in very good condition with few, if any, deficiencies like the ones listed above. We would not stay here again.
- Cal C., Calgary, Canada
Stayed with family - Would not recommend to friends and family

Listing History

  • This property owner/manager has been registered with Owner Direct since Nov 19, 2015.
  • This owner / manager has completed 135 successful bookings in total for all their properties through Owner Direct.com
  • The availability for this property was last updated on Sep 19, 2021
  • The rates for this property were last updated on Mar 18, 2021
  • This owner's contact information has been verified by Owner Direct and past guests.

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Golf Course Executive Luxury Condo

ID 224648 - 4 beds (1 double sofa-bed/hide-a-bed, 2 queen beds and 1 king bed). Base rent is for 4 occupants.
Kelowna Accommodation Canada - Condo in a complex - 1300 sq ft / 120 sq m - Third floor
Luxury condo in upscale resort.

Pinnacle Pointe Community Information

Pinnacle Pointe Vacation Rental Community - Amenities - "Infinity" swimming pool, jacuzzi and exercise facilities. Two golf courses nearby ... more on Pinnacle Pointe

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