Accepted Forms of Payment: Guest is responsible for all rental rates, taxes, and lodging fees. We accept cashiers' checks, money orders, Discover Card, Visa, and MasterCard. We do not recommend using Debit Cards as a form of payment and are not responsible for any overdraft charges. We will accept a check for deposit, balance, and final payment if it is received at least 30 days prior to arrival. Returned checks will result in a $25 fee.
Reservation Policy: Rental rates and specials may change, but you agree to be bound by the rates in effect at the time of reserving the cabin. Communication about a reservation, even after departure, must only be with the guest named on the reservation. It is a crime to obtain this rental property under false pretenses.
Reservation Deposits/Payments: A 35% deposit (incl. taxes & lodging fees) is required to secure your reservation. The 65% remaining balance (incl. taxes & lodging fees) will be charged in full 10-days prior to your arrival date, and will be automatically applied to the credit card on file at that time. If you wish to use a different credit card, you must provide us this information no less than 10 days prior to arrival . The remaining balance may not be paid by check, other than cashiers checks. Checks are accepted for deposit and security holds no later than 30 days prior to arrival. All returned checks are subject to a $25 fee. We accept Visa, MasterCard and Discover Card for your convenience.
Reservation Confirmation: Confirmation of the reservation will be e-mailed to the email address provided by you upon reservation. Guest(s) should review the confirmation for accuracy of dates, mailing address, and accommodations. Guest(s) must immediately notify The Property Manager at or at of any discrepancies in the reservation immediately upon receiving the confirmation.
Changes to Reservations: Should a request for a change to a reservation be made within the allowable time period (30 days /60 for larger cabins), a $50 change fee will be applied
Deposit Refund: We will issue a full refund of your 35% deposit, minus a $75 non-refundable reservation fee, if your reservation is cancelled 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins). Deposits and fees for reservations changed or cancelled less than 30 days prior to your arrival date (60 days for 4 bedroom or larger cabins) are non-refundable.
For cancellations within 10 days of your arrival date, the guest is fully responsible for the total amount of the entire stay, and the total amount charged is non-refundable and all monies paid are forfeited. If we are able to replace the reservation with another booking at the same rate, we will allow for a 50% refund of the total amount paid. Only the guest named on the Rental Agreement may cancel a reservation, and cancellations must be made by phone or email ( or ). There are no exceptions to this cancellation policy.
Trip Cancellation Insurance (Optional): If you wish to purchase this plan, for 6.95% of the total cost of your reservation, you will be covered for up to 100% of the cost of your reservation (specific reasons for cancellation listed in the policy). In addition to the benefits received for trip cancellation and interruption, you will be covered for any of the additional reasons: trip delay, baggage delay or loss, medical and dental expenses, emergency medical transportation, rental car damage and travel accidents. As an added bonus, the policy also covers 24 hr emergency road assistance (during your trip) and identity theft resolution. Please let us know should you wish to receive more information about this coverage.
Refund Policy: We will do everything we can to make sure your cabin is ready for you. As in any home, malfunctions occasionally happen. No refunds will be issued for non-working amenities, malfunctions in equipment (i.e. hot tubs, saunas, whirlpool tubs, televisions, internet, stereos, VCRs, etc.), early departures, or for any weather conditions
Weather: We’re glad you’ve decided to visit the Great Smoky Mountains. Keep in mind that many of our roads are winding and steep. During winter months, four-wheel drive or chain-equipped vehicles should be considered. We do not offer discounts or refunds if you are unable to arrive to your cabin because of weather conditions, including snow, storms, high winds, etc.
Damages : Note that all home furnishings, decorations and amenities are privately owned and guest(s) agrees to handle with care and leave the cabin in undamaged condition. For your Accidental Property Damage Insurance plan designed to cover unintentional damages to the rental unit’s interior that may occur during your stay.
The Accidental Property Damage Insurance covers anything from broken lamps, windows and glass; damaged doors, walls and furniture; stained bedding or linens and much more! The policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 will be charged to the credit card on file. If, during your stay an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Security Deposit Protection coverage are contained in the Certificate of Insurance or Insurance Policy. You authorize and request CSA Travel Protection and Insurance Services to pay directly to The Property Manager any amount payable under the terms and conditions of the Security Deposit Protection. Any accident or damage to personal property while at a cabin must be reported within 24 hours of occurrence. Please contact us at or directly if you do not wish to participate in this plan or assignment.
Security Deposit: A security deposit ‘hold’ is required for check-in starting at $200 for a 1 BR cabin, and increasing $100 per BR thereafter for regular cabins; cabins with theaters and in-cabin pools will require a $250 deposit in addition to that for a regular cabin. This hold is just an authorization and will not show or be processed on your credit card statement. This Security Hold is designed In the event of the need for excessive cleaning or theft. If charges exceed the security deposit, guest authorizes rental agent to charge the credit card on file. Should the guest dispute the charges or the credit limit on the credit/debit card on file is not sufficient to cover the theft/cleaning, costs, rental agent reserves the right to charge the guest with vandalism and pursue collection from the guest with venue being in the county of Sevier, State of Tennessee. All reasonable attorney fees will be at the expense of the guest if collection becomes necessary. Any damages or problems not reported by the guest upon arrival will be charged to the guest. Please be respectful of all cabin owner property during your stay. Guests should NOT move or rearrange cabin furnishings in any way. Failure to comply may result in forfeiture of your security hold and/or additional charges.
Minimum Stay & Occupancy: We have a minimum 2-night stay on most reservations, with a 3-night minimum or more required during holiday periods. Cabin occupancy is limited to the maximum number of guests listed for each cabin. Allowing others to occupy the cabin above its stated occupancy limit will be subject to additional fees or eviction.
Pets and Smoking: Smoking or pets are not permitted under any circumstances in any of our cabins. Smoking is ONLY permitted outside on the designated decks where ash cans are provided. Do not flick cigarettes or toss any other items off the cabin decks as this can create a fire hazard. Should a pet be present and/or smoking occur inside the cabin, we reserve the right to terminate this agreement and ask the Guest to vacate the premises immediately without any type of refund and guest will be subject to a $300.00 penalty fee.
Noise Complaints: . The use of premises shall not be such as to disturb or offend neighbors. The Property Manager reserves the right to terminate this Agreement and ask disruptive guests to vacate the premises without a refund. If any loud noise can be heard outside the cabin during your stay requiring a call from the Night Manager, you will be billed $50 for the first call I receive. If it requires any subsequent calls you will be charged $200 per call. Any calls received after 12:30am will be billed an automatic $250.00 charge. If an eviction is required you will be charged an additional $400 and removed from the premises without a refund. Guest will immediately be evicted for any disorderly conduct deemed unsafe by management.
Check-In: Check-in is after 4:00 pm. Due to the necessity of cleaning and inspecting the cabin, we cannot allow check-ins earlier than 4:00 pm. During busy seasons, as well as most Fridays and Sundays, delays are likely given our commitment to housekeeping standards of excellence and superior amenities. Feel free to call for your cabin's estimated check-in time. It is your responsibility to review the cabin upon entry and notify us of any pre-existing damages to the property. You will accept responsibility for any issues found on inspection after your departure that were not reported.
Check-Out: Check-out is no later than 10:00 am and it’s strictly enforced. Unless prior arrangements have been made, any guest who does not vacate the rental cabin by 10:00 am will be assessed a late check-out fee per hour. Please respect check-out time, as we need time to prepare the cabin for the next guest. The cabin must be left in proper condition upon departure following our Check-Out Procedures provided on the Guest Information and Welcome Packet. (Dirty dishes in dishwasher; garbage bagged; etc ) If additional housekeeping will be required for either the inside of the cabin or the grounds surrounding and below the cabin, you will be billed for the extra cleaning fees. Late Check-out: You will be billed an extra $125 at 11am and $250 at noon if any members of my party remain in the cabin.
Housekeeping: We offer the cleanest cabins in the Smokies with the highest standards of Quality and Excellence! Housekeepers clean each cabin thoroughly prior to guest arrival. We do not offer daily maid service. A starter set of linens, towels, soap supplies, toilet paper, and paper towels is provided, and washer/dryer units are provided for guests to wash linens or towels as needed. Upon arrival, please report any damages, shortage of supplies, or housekeeping issues immediately
Maintenance: The Property Manager performs regular maintenance on the cabins and makes every effort to keep all amenities in good working order. As in any home, appliances, hot tubs, A/C and heating units, cable TV, internet, fireplaces, etc. may malfunction on occasion and while we cannot offer refunds or discounts for such malfunctions, all reasonable efforts will be made to handle maintenance issues and correct any deficiencies as soon as possible during regular business hours; however no guarantee can be made that such problems will be solved immediately. Please report all maintenance issues immediately. We provide after-hour service for emergencies only, such as lack of power, heat, air, water, severe leaks, accidents, and cabin lock-outs . You may reach the maintenance department at or. Guests agree Rental Company may enter premises to make repairs or maintenance necessary upon notification of Guest.
Telephone Calls: Some of our cabins offer Unlimited local and long distance calls (continental US and Canada) are permitted. Others offer local telephone calls from your cabin and long distance calls must be made using a credit card, calling card, or by calling collect.
Fireplace: The cabins all have fireplace (s) - (wood burning, gas or electric). They should not be used at any time when the air conditioning is on in the cabin. Fireplaces that are electric are usable year-round. Gas fireplaces are seasonal and are not in operation from April through September .
Hot Tubs: In accordance with our county health department codes, hot tubs are drained, cleaned, refilled, and chemically sanitized prior to each guest arrival. Please leave the bromine floater in the hot tub at all times. Because the hot tubs are completely drained and refilled prior to each guest stay, the water may not be warm until the evening of your arrival. Please, when not using the hot tub, leave the cover on so the hot tub will stay warm and debris will stay out. There are health risks associated with the use of hot tubs--use with discretion and at your sole responsibility. Please shower with soap and water before and after using the hot tub as some lotions, soaps, etc. mixed with the hot tub chemicals can cause a rash on your skin. The Property Manager assumes no responsibility for any occurrence associated with hot tub usage. Guests with heart disease, diabetes, high or low blood pressure, or any serious illness and pregnant women should not enter the hot tub without consulting a physician. Guests with skin, ear, genital or other body infections, open sores or wounds should not use the hot tub due to the possibility of spreading infection. Children under the age of 12 are prohibited from using the tub unless accompanied and supervised by their legal guardian. If any residue from items such as bath products, food, alcohol, etc. is found in the tub, guest will be charged a cleaning fee up to $100. PLEASE DO NOT STAND ON THE HOT TUB COVER. If it breaks, you will be charged up to $500 to replace it.
Swimming Pool: Pools offered in the listings, generally open, weather and maintenance permitting, from late-May through late September. Minors using the pool must be accompanied by an adult. Guest understands the use of the pool is at his/her own risk and agrees to follow the rules provided. The owner or The Property Manager assumes no responsibility for any occurrence associated with swimming pool usage.
Property Owner’s Associations: Many of the cabins that this company manages belong to a homeowner’s association, which control issues such as swimming pools, street lights, road maintenance, landscaping, water and sewer, and common areas. The Property Manager assumes no responsibility for any problems with these items. In the event that an issue arises, we will provide contact information for the property owner’s association (if it is available) for assistance.
Group Responsibilities: We require that a group leader and/or chaperone be present with your group at all times while you are at the cabin. Noise is to be kept at a reasonable level, since other guests may be staying in nearby cabins. At our discretion, we may require and arrange for a security service to patrol your cabin. We will attempt to notify you if this becomes necessary and your group will be charged for this service at $150.00 per night per cabin. In the event any complaints are received about the group as a whole, or about any individual within the group, you will receive a warning from our company and could face possible eviction from the cabin, depending on the offense. Continued complaints will result in eviction, without a refund. The group is responsible for all damage to the cabin incurred by any member or guest. If damage occurs, you will be charged not only for the repairs/replacements, but also for any refunds or adjustments that our company is forced to make to other guests due to the behavior of your group. The amount involved is totally separate from the master account, and you give full authorization to charge the credit card on file, or agree to provide us with payment via other means should this card decline.
Pests, The Environment, and Construction: To ensure the best guest experience, we perform monthly pest control maintenance on our cabin. Because our cabin is located in wooded and mountainous areas, we cannot guarantee that it will be pest or creature-free. We do not offer refunds or discounts for pests including ladybugs. Ladybugs are a part of our environment and we are unable to prevent them from occasionally visiting our cabin. Please contact our Maintenance Department during regular business hours to report any problems, and we will do our best to help you. As with any community, growth is a continuous process. Please pardon our progress and construction. Owner is not responsible for construction taking place near a cabin, and therefore we cannot refund, discount, or switch you to another cabin
Miscellaneous: Fireworks and firearms are not permitted on, in or around any cabin. Rental agent reserves the right to enter and inspect any cabin without notice or the guest being present. Guest hereby agrees to indemnify and hold the Property Manager harmless from any and all claims including those of third parties arising out of or in any way related to guest use of premises or the items of personal property provided therein. Owner and Rental Agent accepts no responsibility for accidental falls or injuries on the premises and surrounding area. Guest fully assumes the risk of injury or other losses relating to any recreational activities and will hold owner and Rental Agent and its agents harmless with respect thereto. Rental Agent does not divulge guest personal information to any third party without expressed consent.
Lost or Stolen Items: Rental agent is not responsible for any articles lost, stolen or damaged, or any items left on the premises. Guest items which are found will be returned to the maintenance office. Items can be returned at the guest’s expense.
Directions to Our Cabin: Once a signed copy of Rental Policies and Procedures has been received and the balance has been paid in full ten days prior to your travel date, we will send you a Welcome Package which will include directions and a key codes to enter the cabin. Please be sure you have provided our office with a valid cell phone number and email address in order to receive this information electronically. Note: We do not allow guests to check in on Thanksgiving Day or Christmas.