|King Bed||Alarm Clock|
|King Bed||Closet||Alarm Clock|
|Regular Stall Shower||Sink||Toilet|
|Wheelchair Accessible (Roll-In) Shower||Sink||Toilet|
|Large Fridge with Freezer (including ice maker)||Coffee Maker||Convection Microwave|
|Convection Oven||Dishwasher||Gas Range|
|Microwave||Oven - Stove||Range Oven|
|6 Modern Chairs||Dining Table||4 Dining Benches|
|Iron & Ironing Board||Washer & Dryer|
|Natural Gas BBQ private to this property.||8 Patio Chairs||3 Patio Tables|
|Rating: 3 / 5||Not as expected||6 Feb 2018|
The bedroom was so small there was hardly room to walk btwn the bottom of the bed and the closet. The closet doors would require a weight lifter to move. Only 4 forks in the kitchen, which means you could use them all in one day. The knives wouldn’t cut butter. To get anything done you had to contact a go btwn who wasn’t at the resort.
As more than 60 FIVE Star Guest Reviews over the past 4 years throughout the internet can attest, we pride ourselves on providing an unparalleled level of luxury and service.
Being high season, with same day checkout and check-in, a silverware count in the Penthouse is not always possible - as there was only a three-hour cleaning turn-around.
Through the course of your week's stay, alas we were not made aware of this by you or your guest - until your posting.
Anyone of these minor issues could have been resolved for you the same day had you reached out to our attentive team and concierge, as our guests’ satisfaction is our #1 priority.
PS - as an addendum, management today did an inventory of the silverware. We will be bringing all items up to 8 (as the table seats 6) but during your stay here is what was actually at your disposal:
7 Cutlery Forks
7 Snack Forks
4 dessert spoons
18 table knives
4 steak knives
We regret that this caused you and your guest an inconvenience in Penthouse 6.
Wishing you the best in 2018.
|Stayed with friends - Would not recommend to friends and family|