"Thank you so much for your email.
Believe me, it is with great regret that due to a family arrangement conflict, we will not be getting away and therefore, the only reason I will not be booking your beautiful property. I appreciate the opportunity to give you feedback as mine is all positive. I have to be honest, my friends, colleagues and family regularly get away but I was not familiar with Owner Direct until now.
As you undoubtedly know, searching websites is so often frustrating as often lacking in details, pictures, or worse, loaded with plenty of hidden charges. Moreover, the response time to inquiries is sometimes so very long.
I have told my family that as soon as we are ready to plan our next getaway, I will consult first and foremost Owner Direct as your website is great and your response time even great! And how fantastic to speak/communicate with you!!!!
I also want to let you know I have forwarded your link to my friends!!
I thank you once again for your extraordinary follow up and truly appreciate the offer. I only regret not being able to take this opportunity now.
I do know for sure that I will be contacting Owner Direct as we plan our next get away soon."
"Thank you very much for the follow-up. The service has been brilliant & to be honest very unexpected. I was a little unsure about how Owner Direct worked (having never used it before and being from Australia) but I would have absolutely no hesitation in using the service in the future."
"Thank you so much for looking into all those places for me today and really trying to find us the impossible at such short notice in the most high demand time of the year. Thank you once again for your wonderful customer service I really appreciated you positive attitude and understanding in my pickly situation today lol, I hope your employer appreciates your work because I will definitely be calling you guys in the future for my mountain accommodations because of the great experience I had speaking with you today.
Thanks again and hope you have Happy and Fun holidays"
"Overall a great experience. ... Experience with Owner Direct was professional and a cut above VRBO and the others. We will return!"
"... I do appreciate your careful attention to customer service, and your exceptionally efficient staff. I have recommended your agency to friends and family."
"I had a good experience with Owner Direct and the people that work there... the staff was very helpful with all the questions I had and got back to me right away with answers. In the future I would be happy to deal with Owner Direct. Sincerely,"
"This is the first time I do research on your website and I am really impressed with the follow up and services. I was surprised the first time I answer the phone call of one of your co worker just minutes after I have done a request in your website. I is very reassuring to actually speak to someone and it give a sens of security and safeness. Also the follow up with the owners is detailed in many emails ; we understand that your team is dedicated to help us! I am really sorry for the inconvenient of the dates change ; for sure I will consult again your website for my next research. I have done many research ( most in Europe) and rent houses in Europe for our past summer holidays and I must say that your service is the best! Thank you again"
"I was very satisfied from your professional, fast and kind attitude and handling the connection between me and the owner. Thank you."
"Thank you for all the help your team provided in finding the right condo for my family and I. Unfortunately we had to cancel our trip which is why we didn't go ahead and pay the deposit. Your service was great and I will definitely use your help the next time I plan a trip."
"Sorry for not reading your last email more thoroughly! I am pleased to know the property is still available. The service and website you and your company has provided is exceptional. You have been very prompt with your correspondence and I am just sorry that I wasn't able to provide the same timely correspondence in return! I am placing a call to Australia again tonight in hopes to confirm the dates and finalize our booking."
"All I can say is thank you so much for helping me. I like your site for the information that I believe is most detailed from other sites that I have searched. And quick response of course. Especially when I phoned for some inform, the lady on the phone was so patient and even lead me step by step to fill out the on line request form. I feel grateful and at the same time that I am sorry that I didn't bring business for your site. But I will definitely keep this site in my record for the future reference. Thank you and wish you all the best."
"Dear Nikki, This system worked very well for us. The one bedroom apartment is extremely nice offering good views. The resort is superb with a lovely pool and nice beaches. A useful feature is the transport to South Beach included in the fee. Even though we had a car it was good to use the transport one way and a taxi back to enable us to have drinks. We were in contact at all times with the owner which was helpful. The owner made it very easy for us to make payments for the apartment especially when we were not able to send USD cheques from UK. Most of all it was great to have private facilities within a luxury hotel setting without paying extortionate hotel fees."
Thanks Regards, Kiran
Sunny Isles Beach Condominium Rentals - Unit 203131
"This was the most amazing house to stay in. Brand new with lots of bells and whistles!! When we walked in it was like Christmas morning for the kids, they ran from room to room and screamed when they found the sauna and steam room. It was so nice for a large group of people because there is so much space, you can find a place to go and quietly read your book. Fully stocked with everything you could ever want. We will come back to this place in a heart beat. Thank you for the comfortable home!!!"
Ski British Columbia Canada - Unit 200396
"Thank you for our follow up, I have booked an alternative accommodation closer to the village. Your follow up by phone and email has been fantastic, I will use your services in the future! "
Okanagan Big White Vacation Rentals - Unit 77246
"Thanks so much for your prompt response! Now, I am able to relax and enjoy the day! As always, I am convinced Owner Direct is the best website/company with which to deal with in regard to vacation rentals!"
In gratitude, Carla
Haines City House Rental - Unit 12223
"Dear Owner Direct, Having been in contact with the owner, who was very helpful in describing the property, we have decided to cancel. I appreciate all your help and professionalism and your kindness in extending the grace period until we could talk to the owner. I apologize for any inconvenience we have caused and thank you once again."
Villanueva de La Concepcion Vacation Rental - Unit 97968
"Dear Owner Direct, I want to thank you for allowing me to enjoy a house that is in excellent condition. My family enjoyed the stay, the pool and amenities. We take care of the house like ours. I guarantee that people who visited us at home were very surprised and asked me your address so they could rent the property for the family. The location of the house was perfect for all accessible tourist areas and shops. "
My family were so happy they want to return soon.
Kissimmee Villas - Unit 31330
"I just wanted you to know that we really enjoyed the condo.Your service and the owner's hospitality were both amazing!! The owner went above and beyond our expectations!!! We will be using your service."
Rent Apartment North Vancouver - Unit 143510
"Thank you for following up with the owner. Unfortunately we will not be needing to use your Owner Direct services for this trip. However, I was very impressed with your website and your service and will use you again in the future."
Many thanks, Sheelagh
"I thought your company did a wonderful job with answering my questions in a timely manner. Unfortunately, my family has decided not to go to Mont-Tremblant this Christmas, but I'll be sure to keep Owner Direct in mind for future travels."
Mont Tremblant Discount Lodging - Unit 113569
"Thank-You for the arrangements for the rental, I am sure we will use your services again it was a pleasure dealing with the company and I will pass on the great service you give to your customers."
Magda, Edmonton, AB
"Thank you for your very quick email and telephone response. Although we do love this property it has been smarter for us to secure something smaller as it is only two of us, so we will not be booking this property. Again thank you for your efficient service it was very refreshing. I deal with a lot of businesses for my work and most of them need to learn from you re service."
Kind regards, Garry
"Thank you so much for your note!! We apologize for not concluding our rental of this property. Our plans have changed a bit, and therefore cannot stay in Victoria the whole time! You have been wonderful, efficient, and helpful. I may yet call for options on different dates and for a San Juan island!"
Best regards, Lisa
Rental Villa in Victoria - Unit 200878
"We had a great time on our anniversary get away. The condo at Copperstone in Dead Man Flats was cozy and very comfortable. All we needed was right there. Thanks to our host ID 133776 and Owner Direct it was perfect."
Vacation Rental in Banff - Unit 133776
"Dear Kathryne, Thank you for your email. I was very happy with the service that I got from Owner Direct V R. It was extremely prompt and I appreciated the call from the property owner/manager. In my case I was doing a lot of research about the different parts of Tuscany and was therefore trying to get a feel for Villa availability at the same time. In the end we decide that we wanted to base ourselves in a different part of Tuscany and hence did not proceed with this villa. I would have no hesitation in recommending your organization to others and will certainly contact you should we visit Italy and Europe again."
Kind regards, Genista
Pisa Vacation Rentals - Unit 150736
"We were very satisfied to have stayed at this property. The house was very clean and we had no problem's with it. There were enough rooms and washrooms to accommodate 10 people, although we were only 4. I will recommend this property to anyone who wishes to stay in Orlando and not go to a hotel. Will I return to this property if in Kississmee again, YES, with great pleasure."
Thank you, Filomena
Kissimmee Vacation Rental - Unit 143905
"I thought the website was fine and the price was good for the condo. We would consider this again next time. I found the response time was very good and do appreciate the effort."
"We were very pleased with our stay at your property in Kissimmee. It was very spacious and clean. We especially loved the towel swans that were waiting for us when we arrived. It was a very nice touch. We hope to stay there again in the future."
"Our family just returned from a 10 day vacation a Disney World booked through OwnerDirect. I must say, I was pretty impressed. I had tried contacting other perspective owners for rental units with little success. Your communication skills, friendly service and lightning fast responses ensures you that we will definitely be returning. I have already been spreading the good word, 'OwnerDirect is the only way to go!' Keep up the good work, ChadB, CoryR, KristaH & CathyJ"
- The Jurciks, Thunder Bay, Ontario
"We booked late but found the staff (Kathryne) very helpful and pleasant. The process was easy."
"I would have to say that your staff is amazing....prompt service, kind, and so very helpful with the computer glitches and set up for those of us that are computer challenged...thank you!"
"Good morning, I wanted to write you and thank you for a wonderful stay in your apartment. We felt at home, the view was incredible and we loved the town. We wanted for nothing but more time! Cows, dogs, goats, food, very friendly people and we found a great beach! You are lucky to have found such a gem. The people were fantastic, beginning with Pasquale who was dear! Thanks so much. I hope your plans take you there soon. It is a shame to have that space empty! We hope to return again. All the best,"
"Thank you for helping us find an appropriate spot to host eight golfers (all guys) for 3 days. The house in Fairmont was very nice and fairly priced and the entire booking process was extremely well managed and stress free. Great service!"
"Thanks Melanie (Cindy, Christina, other?) for the clarification.The owner of ID 133776 and I have communicated and I would like to confirm and book the place. I will be sending the payment to the owner shortly. Thanks for helping me with this transition. You guys are really professional, responsive and friendly. Warm Regards,"
Mat, Washington, DC, USA
Canmore Holiday Condo - Unit 133776
"I would like to say our trip was great thanks to this web site and a wonderful property owner. Not only was the condo how it was described, it was clean and close to everything. I enjoyed our stay and would like to recomend this condo to others. Completely worth it..Thank you. "
Jaymie, Edmonton, Alberta, Canada
Okanagan Falls, BC Rental Duplex - Unit 137362
"Just wanted to say that the matching experience has been great, service has been excellent, and I'm looking forward to October. "
Hilary, Winnipeg, Manitoba, Canada
"Thank you so much for your attention to my request. At this was my first time using Owner Direct, I was truly impressed by your quick response in providing me with answers to my questions regarding the property and following up. At my end, I had made a second inquiry on another property (on another website) at the same time and was waiting for their response, in order to have the information I needed to make a final decision on where to stay. In the end, our decision came down to price certain amenities that will better meet our needs, and this time, we chose the second property. Now that I am familiar with Owner Direct, in the future, I know to expect prompt, professional service and will go there /first/ for my vacation rental needs. In addition, we will continue to refer friends and family to you, over and above others with whom we've dealt with. Until next time, I wish you continued success, "
Amy, Calgary, Alberta, Canada
"Thank you for your help. It sounds like the ideal vacation spot for us with our young children.
I must say that your attention to detail and your efforts on our behalf have left me with a very favourable impression of Owner Direct on this, our first dealings with your organization. Thank you so much."
Sharon, Airdrie, Alberta, Canada
"Your company appears to run an extremely efficient operation. Congratulations!"
Nancy, Kelowna, BC, Canada
"Hi Owner Direct,
We just returned from our wonderful vacation from Peachland and wanted to say a big thank you to Connie for being super fast and professional by helping us. Also wanted to let you know that we had a perfect family vacation, wonderful hosts, and weather. We will book with you again and recommend you to all our friends. Thank you!!! "
Mirjana, British Columbia, Canada
"Hi Christina, I have no comments on how to improve the service or website. I was contacted by email and by telephone advising me that Owner Direct was in the process of locating the owner to answer my query. I was kept up to date at all times. Owner Direct handled my query in a very courteous and efficient manner. I was very pleased with the service. Thanks again, "
Sandra, Ontario, Canada
"Dear Owner Direct, Thank you for your kind emails and your services. I was impressed by the professional manner the business is operated, the owners are all lucky to have such a professional organization representing them.
Wendy, Tazmainia, Australia
"You all have been superb! Trust me. I have received poor to no feedback so many times that I was becoming despondent. I will write any type of favorable review of your company that you want. I read these type of comments. I think that they help. I trust the property based on your responses ....actually, the owners should know how impressive you are. Again, I will do what I can. I would certainly entrust any property I would ever acquire to your company. Sorry for the long comment but it is very comforting to see your kind and thoughtful responses."
John, Pittsburgh, PA, USA
The quick replies from your office were much appreciated, and I felt I was dealing with a very efficient company. "
I just wanted to let you know that we have finalized our agreement for the June rental in Canmore, Alberta, Canada. Owner Direct has been extremely responsive to our questions and we will use you again on future rentals.
"Thank you Sherri,
You guys are amazing, thank you for your quick response! You have been absolutely amazing and I am very impressed by how customer-focused you are!"
Sylvia, Vancouver, BC, Canada
"Yes, thank you - I spoke with Sherri today (who was very helpful) and we've booked a place. I would also like to say that I really just stumbled onto your website by accident while searching out vacation spots and I've been very impressed with it. I checked out a few other owner vacation websites, and yours is far and away the clearest, most user friendly website with the most comprehensive information. Add to that the fact that I've received excellent customer service and I wouldn't hesitate to recommend your company to anyone looking to book a vacation accommodation. Thanks."
Thank you for the update. Since we have kids activities through out the day you might not be able to reach us by phone. I will check our e-mail whenever we are home. As I understand the ball is in your court until you contact the owner. Could you please instruct me what should be my next step. Thank you again for your help. I've dealt with owner direct in the past and every time you gave us the exceptional service. I am happy to be your customer again. Cheers !"
Zorana, Vancouver, BC, Canada
"The reason I did not complete the transaction was because of my own personal circumstances and absolutely nothing to do with your service which I found faultless. I consider myself fortunate to have found your site and hope to be using it frequently in the future. I really can offer no suggestions as to how it could be improved, it answered all my needs admirably. You may be interested to learn that the people from your office who I spoke to were unfailingly pleasant, helpful and agreeable, in fact, they were so engaging that I felt bad for not being in a position to be able to finalize the transaction. They all came across as very nice people, and gave me every consideration. If I am treated in the same manner the next time I contact you I will be quite content, I consider it a pleasure to do business with you . Thanks for your help."
Jane, Seattle, Washington
"I just wanted to say that the service I received from Owner Direct (and Nikki specifically) were far beyond what I expected. The speedy responses, additional help and overall experience of dealing with Owner Direct were all terrific. Thanks very much. We're really looking forward to staying at this property and look forward to using Owner Direct again."
Don, Calgary, AB, Canada
"The request and use of the facility happened all within 2 hours. You guys rock!"
Terri, Bainbridge Island, WA, USA
"Thanks to you and to the young woman I spoke to on the phone. She was very considerate and helpful. I appreciate both of your efforts. One more reason to continue to use Owner Direct for my vacation rentals!
Jack, Vancouver, BC, Canada
"I REALLY like the ongoing attention to your web design - maps are great, and ongoing improvements to easy access and easy mechanisms for maintaining control of availability/rates, specials, etc. Staff continue to be open to a number of suggestions and have been, as always, extremely accommodating to a number of varied and sometimes complicated requests. Keep up the great work!"
"I've received several helpful hints to support the ongoing rental of my unit and really want to thank you folks for all the assistance provided."
John, Kissimmee, Florida
"By the way, your website is very impressive, very slick and user friendly. The uploading of data was really simple. Regards,"
"Again I would like to thank you for all your assistance in the past. The service you and your company have provided has been fantastic. I have already and will continue to pass on your website details to friends as it is a very easy and convenient way to find accommodation especially for families."
Annie, Victoria, AU
"We are very pleased with the way your site is run. Many thanks. Regards,"
Anne, Kelowna, BC
"Please note our property has been sold and the people are not interested in a vacation rental. I would like to thank you for all your help with booking our property, I will continue to recommend your service. It is the best around. Thanks,"
Rick and Sandy Macdonald, Westbank, BC
"I found your service through my daughter that uses your services a lot at Big White ski resort. I found and booked a property in Kelowna for June 22,23 and 24. We love the service and look forward to using your services for our vacation suites."
Don, Walla Walla, WA
"Thank you Sherri... you guys have gone way above and beyond to get this site up. I appreciate it :) "
"Just had to send a quick note to say we were very pleased with your service for our recent trip to Florida. We really enjoyed staying at the Mystic Dunes Resort. Thanks so much for your very professional and efficient service."
Susan, St. Stephen, New Brunswick, Canada
"Dear Owner Direct: My husband and I wanted to thank you for your professional approach in finding us a match for accommodations. Even though we did not end up getting the unit for the dates we needed, we would not hesitate to use your service again. I have already recommended your service to a workmate who is planning a trip to Hawaii. Thank you again and we hope to book through you on our next trip. Sincerely,"
Dawn and Jeff, Nanaimo, BC, Canada
"I just want to thank you again for your excellent assistance. Although we really like the condo and it is offered at an excellent price, we have a strong preference to be on the top floor so that there is no chance of getting noisy neighbors above us. Thank you again."
Paul, Flower Mound, Texas, USA
"Nikki, I must commend you on your service. I haven't seen this much dedication in a long time. It is most refreshing."
Thanks again for all your help, Regards,"
Mike, Burnaby, BC, Canada
"Dear Karyn, Thanks so much for your good help. I really appreciate the excellent, very kind service from Owner Direct."
Cheerfully, Robin, Victoria, BC, Canada
"Thank you Joyce and many thanks to Gen as well. I have been in touch with [the owner] and I know we are going to have a wonderful stay in his unit. I am very impressed with the professionalism of Owners Direct and I hope to be able to use your services again. I know I will be recommending you to friends. "
Margaret, New Lambton Heights, Australia
"Thank you for your professionalism, Great Job."
"I just have to say- you guys are excellent at your jobs! I can't believe how fast my "unit" is booking up. Thanks so much! I promise the guests will not be disappointed and you can rest assured we will be hospitable as possible. "
Kristen & Tom , Kaleden, BC, Canada
"Your service was fabulous. I was very impressed with the fast response. The rental unit was very nice."
Pete & Barbara, Sedona, Arizona, USA
"We have found your staff, either via email or over the phone, to be most helpful & pleasant when we were organizing our stay in Whistler! We have been in contact with Nikki, who went above & beyond the accommodation assistance & gave us info regarding travel from Vancouver to Whistler, about lift tickets & general info on Whistler. We've also been in contact with Tania & Asia & all of the girls have been really helpful."
Rochelle & John, New South Wales, Australia
"Extremely professional and very helpful, I'm ecstatic to have found Owner Direct.com!"
Jim, Sauk City, Wisconsin
"Love your newsletter! I've recommended your service to many friends and coworkers here in Seattle. Don't know if any have used you, but perhaps. Your newsletter reminds me of the wonderful deals you have -- and the wonderful vacation I had in the Mexican condo I booked through you. I'll keep checking your site. Thanks!"
Elizabeth, Mercer Island, Washington
"Just a quick thank you to everyone at Owner Direct. We really appreciate the bookings you have sent our way. We could not make it without you. We do tell many people about what great service you provide us with. Keep up the great work."
Terry, Vernon, BC, Canada
"We appreciate your courteous service. Although it did not work out this time, we are very fortunate to find your wonderful service. Your web site is easy to browse and your staff are very nice. We will definitely keep you in mind for our next trip."
CK, Woodinville, Washington
"To Joyce at Owner Direct;
Thank you for your assistance in making this Match. This is our first booking made thru Owner Direct and we were pleased with how smoothly and professionally it was handled. We look forward to many more bookings."
Ron & Chris
"Your team could not have been warmer or more helpful. Their courteous efforts to find the right fit for us in spite of the tight timeframe and seasonal considerations are to be commended."
Barbara, Washington State
"I must say that I have been receiving great assistance from your staff with my inquiries!"
David, Washington State
"I found the service very helpful and very quick to respond. I will definitely use your service again or recommend it to others. Thank You."
Kat, Calgary, AB, Canada
"You guys are really great! I wish I had stumbled across you years and years ago. Be certain that I will tell everyone I know about OwnersDirect and I will never do another holiday without you! And I'm really proud that your company is Canadian too. Thanks for the legwork, "
Vickie, Saskatchewan, Canada