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Policies
Check In/Out Times Policies - Property Access
Check IN: 04:00 PM Check OUT: 10:00 AM
Because there is key-less access, you can arrive as late as you wish.
Quiet Time Policy
The quiet time is from 10:00 PM To 08:00 AM
Smoking Policy
Smoking/Vaping is not allowed inside or outside (applies to all occupants & guests).
Children Policies
Children of all ages are welcome.
Group & Min. Age Policies
There are group or minimum age requirements.
Adult guests must be 25 years or older., Allow groups of families or couples.
Services & Fees
Pet Policy, Deposit & Fees
Pets are allowed.
One-time fee of 149.00 CAD for stays of any number of nights or occupants. (Charged Any number of pets.)
One-time fee of 149.00 CAD for stays of any number of nights or occupants. (Charged Any number of pets.)
A guest must request this optional service.
NOTE: Persons traveling with and requiring a Service Animal have special rights and must be granted access regardless.
Cleaning on Departure
A fee is charged for Cleaning on Departure
One-time fee of 209.00 CAD for stays of any number of nights or occupants.
One-time fee of 209.00 CAD for stays of any number of nights or occupants.
Cleaning During Stay
There is no cleaning/maid service available.
Linen
Linen is included in the rent
Parking
Parking is free.
Amenities & Fees
Hot Tub Service & Fee
There is a hot tub heating or maintenance fee.
Fee of 17.00 CAD is charged for every 1 day(s). (based on a minimum of 1 days)
Fee of 17.00 CAD is charged for every 1 day(s). (based on a minimum of 1 days)
Payments & Deposit - applicable to Owner's portion of the total only
Payment Balance
Balance of payment is due 30 days prior to arrival.
Booking Deposit
The booking is confirmed with a deposit of 25 percent of the rent.
Payment Methods
No fees are charged for credit card processing.
Visa, Master Card, Amex
Booking Cancellation Conditions
When a deposit has been received, the booking is considered confirmed and cancellation can only be made according to the terms below:
Our 30-day cancellation policy (75 days for Christmas and New Years) is as follows:
- Cancellations made with 30 days' notice or more (75 days for Christmas and New Years) are completely refundable, less a $75.00 cancellation fee)
- Cancellations within 30 days (75 days for Christmas and New Years) prior to arrival are completely non-refundable. If the days of your original rental can be rebooked, you will receive a refund for the days rented less a $150.00 cancellation fee. You will forfeit all monies paid for any part of the rental period that cannot be rebooked.
- Cancellations within 7 days prior to your arrival are completely non-refundable.
Our COVID-19 cancellation policy is as follows:
- Full refunds up to 14 days prior to your arrival should government travel restrictions be in place from the departing city, country or entry to Canada (of the individual whose name the booking is under and who will be signing this Vacation Rental Property Agreement)
- Within the 14 days prior to your arrival, if the days of your original booking can be rebooked, you will receive a refund for the days re-rented less a $150.00 cancellation fee. Any rentals days that cannot be rebooked within the 14 days prior to your arrival are non-refundable.
When a deposit has been received, the booking is considered confirmed and cancellation can only be made according to the terms below:
Our 30-day cancellation policy (75 days for Christmas and New Years) is as follows:
- Cancellations made with 30 days' notice or more (75 days for Christmas and New Years) are completely refundable, less a $75.00 cancellation fee)
- Cancellations within 30 days (75 days for Christmas and New Years) prior to arrival are completely non-refundable. If the days of your original rental can be rebooked, you will receive a refund for the days rented less a $150.00 cancellation fee. You will forfeit all monies paid for any part of the rental period that cannot be rebooked.
- Cancellations within 7 days prior to your arrival are completely non-refundable.
Our COVID-19 cancellation policy is as follows:
- Full refunds up to 14 days prior to your arrival should government travel restrictions be in place from the departing city, country or entry to Canada (of the individual whose name the booking is under and who will be signing this Vacation Rental Property Agreement)
- Within the 14 days prior to your arrival, if the days of your original booking can be rebooked, you will receive a refund for the days re-rented less a $150.00 cancellation fee. Any rentals days that cannot be rebooked within the 14 days prior to your arrival are non-refundable.
Security or Damage Deposit
A refundable security/damage deposit of 500 CAD is due 30 days prior to arrival.
When warranted, the deposit (or portion thereof) is refunded within 7 days of departure.
Base Occupants 7 - Max Occupants 7
Availability - Last updated on October 17, 2021
Nightly Rates - Rates last updated on March 29, 2021
2021
| Rate Period | Nightly Rate Range |
|---|---|
| Sep 5 to Nov 25 Min Stay 2 nights | 309 CAD |
| Nov 26 to Dec 16 Min Stay 2 nights | 399 CAD |
| Dec 17 to Dec 24 Min Stay 4 nights | 569 CAD |
| Dec 25 to Dec 31 Min Stay 5 nights | 719 CAD |
2022
| Rate Period | Nightly Rate Range |
|---|---|
| Jan 1 to Jan 8 Min Stay 2 nights | 819 CAD |
| Jan 9 to Jan 28 Min Stay 3 nights | 409 CAD |
| Jan 29 to Feb 17 Min Stay 3 nights | 489 CAD |
| Feb 18 to Feb 26 Min Stay 4 nights | 649 CAD |
| Feb 27 to Apr 3 Min Stay 2 nights | 489 CAD |
| Apr 4 to Apr 15 Min Stay 2 nights | 339 CAD |
Verified vacation home reviews by real guests
All Owner Direct guest reviews posted are verified and confirmed individually by Owner Direct Vacation Rentals staff.
Rating: 4 / 5
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Beautiful great experience! | 15 Mar 2021 |
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We thoroughly enjoyed our stay here. Although it was a bit of a hike to the village, it was ski in, ski out,, and had a beautiful view. The condo itself was beyond comfortable and so homey.. it had anything we could have needed for supplies and was super convenient for all our cooking needs. We wanted to stay longer for sure and would definitely stay again. Our experience with Owner Direct was also easy. We would recommend this to anyone! Thank you for such a great, beautiful experience!
- Shannon K., West Kelowna, Canada
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| Stayed with spouse - Recommended to friends and family | ||
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Rating: 3 / 5
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Beautiful place and beautiful location, but not all was as it was supposed to be. | 28 Feb 2021 |
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This condo is definitely beautiful and clean! The location is fabulous for both ski in and ski out. My only issue stems from the fact that neither the main TV nor the hot tub worked for a couple of days before they were fixed. This meant that for two out of three days of our stay, we were without these services. While the customer service department did eventually get both fixed, and some compensation was made, they definitely dropped the ball on being “on it”! A special thanks to Brock, who went out of his way to fix the hot tub problem as quickly as possible. The only reason I gave this condo three stars is because of this issue. It could have been a 4-5 rating.
- Daniela K., Delta, Canada
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| Stayed with family - Recommended to friends and family | ||
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Rating: 5 / 5
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Great Location, Beautiful Interior | 12 Jan 2021 |
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This place had everything we needed and more! As soon as we walked in we were happy to see Christmas decorations had been put in place as that set off the mood immediately. This place was spotless and was furnished just how I would decorate my own place if I had one....., with comfy couches and chairs, sturdy table to eat at, tv in every room, and everybody had their own private space when they needed it. The hot tub at the back was wonderful to soak in after a long day of skiing and we appreciated the privacy where nobody could see us, but we could still see the wonderful vista of snow laden trees and the sun set every night! Although we were there during COVID times, we were still able to get food delivered to us as well as go to some restaurants that were abiding by the COVID rules of separation and distance. We would definitely come back!
- Kim S., North Vancouver, Canada
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| Stayed with friends - Recommended to friends and family | ||
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Rating: 4 / 5
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Wonderful unit, but shame the hottub wasn't working during our stay | 20 Dec 2018 |
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This condo deserves a 5 star rating, but perhaps we were the first guests of the season and there some bugs to work out. We had some issues with the hot tub not working and the front lock code needing to be changed. However, Owner Direct did try very hard to rectify everything and had a maintenance person working to repair the issues. I'm sure it will all be great for the next guests. Besides that, great in-floor heating in the bathrooms, outstanding and very clean kitchen that was organized perfectly, the beds were comfortable, parking was very convenient, the views were great, and it was a very nice place to stay. We really enjoyed it. - Eric G., Calgary, Canada
Owner Comments Thank you for taking the time to review this unit. We are sorry again for the issues you experienced with the tub and lock. Both are now fully functional again. We hope that you choose to book with us again in the future. Best regards. |
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| Stayed with friends - Recommended to friends and family | ||
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Rating: 5 / 5
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Great Place to Stay in Big White | 22 Feb 2018 |
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This condo exceeded our expectations. It was spacious and very clean. Some furniture was a little worn but not bad. Ski-in and ski-out was perfect as you could start and end your day on mogul track, or walk a little ways down the road to get to Highway 33. Shuttle pickup is close which is perfect if you don't want to deal with dodging cars and shivering as you walk down the road. Hot tub was perfect after a day on the mountain. Plus the unit is pet friendly, so we could bring the dogs. Only complaint is that you hear your neighbours stomping on their interior stairs, playing music, or hanging out in their hot tub, but we have found that is pretty much the norm in any ski resort condo. And everyone quieted down about 10-11pm. We would definitely stay here again.
- Stephanie B., Olympia, USA
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| Stayed with spouse - Recommended to friends and family | ||
Listing History
- This property owner/manager has been registered with Owner Direct since Nov 08, 2002.
- This owner / manager has completed 670 successful bookings in total for all their properties through Owner Direct.com
- The availability for this property was last updated on Oct 17, 2021
- The rates for this property were last updated on Mar 29, 2021
- This owner's contact information has been verified by Owner Direct and past guests.
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5-minute Walk to the Village Centre
ID 146909 - 5 beds (2 king beds, 2 single beds and 1 double sofa-bed/hide-a-bed). Base rent is for 7 occupants.
Big White Holiday Home to Let - Townhouse - 1700 sq ft / 157 sq m
This 2 bedroom with a loft is located in the upper village and features 2 large bedrooms, each with private bath. The master bedroom has a King bed and single bed. The second bedroom has a King bed. It also has a loft with double hide-a-bed and a single bed that is well suited as a "third bedroom" or just a great place to watch TV or a movie. The living room feels very roomy with the high vaulted ceilings and gas fireplace. The kitchen has plenty of room to cook all those great meals! All the bathrooms include heated slate floors. It also features private hot tub and picturesque views out the front windows.
Please note that hot tubs are only available during the winter season
Tree Tops Community Information
Tree Tops Vacation Rental Community - Distances - The walk to the center of the village takes about eight minutes. The drive to the nearest city (Kelowna), golf courses, and lakes takes about one hour.There are two ways to access the lifts from Tree Tops. You can walk for three minutes to the "Easy Street" ski run (which takes you to the "Bullet" chair, or to the Village) and walk two minutes back in from "Easy Street". Or, you can use the ski in/out access from the Moguls Trail. This route takes you to the "Ridge Rocket Express", or the "Plaza" chairlift. Using the ski in, you take the Moguls Trail past Timber Ridge, and turn left off the trail to ski in to the "Tree Tops" area ... more on Tree Tops
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