The following review(s) were provided by the property manager.
Review Title
Great house, view and location!<br/>House didn’t seem ready to receive guests. Lamps unplugged and too far from outlets, lights in garage do not work, one garage door is unplugged and doesn’t work, long drain in front of garage full of debris from lack of maintenance leading to flooding of garage with water and mud during rains, tv does not include local or network channels generally available, previous tenant’s garbage left in garage, guest bathroom light switch does not work to keep lights on, stains in carpet in guest bedroom, children’s toys left throughout, empty electronics boxes and wrapping materials in drawers, windows dirty on inside, high open window unable to be closed during very cold weather, etc.
Response from TurnKey Vacation Rentals; Saturday, January 9, 2021
Hi Ed,
Thank you for leaving this review, and we’re happy to hear that you had a great stay at our place! That being said, we do apologize for the lighting, trash, and cable tv during your stay with us. We wish we had known at the time so that we could have helped out then -- our 24/7 guest hotline is always available if anything ever comes up while staying at one of our properties. Please know that we’ve since notified our local team to check and repair the above items mentioned. If there is anything we can still do for you, reach out anytime and let us know. -The TurnKey Team
Reviewed On: 12/30/2020
Recent two-week stay
The property was in a great location that was convenient to many things and the view and proximity to Lake Washington (not lakefront but on a hill up above the lake) were highlights. The layout of the home was great with the master on one side of the house and guest rooms on the other. The beds were also very comfortable. The home is a great choice for someone who may have limited mobility since the rooms are large and the master shower is spacious with just a small step to access and a large built-in bench. <br/>Unfortunately there were some minor maintenance issues that when brought to the attention of the management company were addressed by providing a credit during our stay. The home has tremendous potential to be a fabulous destination but much of the furniture was stained and worn as was the carpeting in the guest bedroom.<br/>With the exception of the master bathroom the lighting in the other bathrooms is very poor, as is the lighting in the kitchen. So much to love about this house but some of the furniture needs deep cleaning or replacing and the lighting situation needs addressing
Response from TurnKey Vacation Rentals; Saturday, December 19, 2020
Hi Liz,
Thank you for this review! We're happy to hear that you had a great stay with us but apologize for the maintenance and cleanliness issues upon your arrival. Please know that we have since followed up with the local Field Operations team to address and resolve these issues for future guests. Although it doesn’t change things, we appreciate you accepting the compensation we were able to offer. Thank you for your patience, and we hope to host you again in the future! -The TurnKey Team
Reviewed On: 12/18/2020
Misrepresented Lakeview
Not what we expected. Our plan was to play in lake in front of home as it was advertised. I even emailed before to confirm beach access and was told, yes. Beach was a ten minute drive. Home was very dated and worn and dirty.
Response from TurnKey Vacation Rentals; Tuesday, October 6, 2020
Hi Debi,
Thank you for taking the time to leave this review. We wanted to apologize for any inconvenience you may have experienced regarding the location of the home and let you know that we have updated the listing to clarify that you will need to drive to beach areas from the property. Please know that we have also addressed the cleaning with the team and are working with the owner to make repairs as needed on the property. You were wonderful guests and while we know it does not help, we appreciate you accepting the compensation that we were able to offer you. – The TurnKey VR Team
- Debi A.
Reviewed On: 10/3/2020
Review of Lakefront home in Seattle
Both very good and very disappointing. The location and view were great. The house was a mess - it was not clean, many things did not work, things were not as advertised. The kitchen was a disaster - pots had not been cleaned and were ruined, most of the contents of the kitchen had been tossed into a cabinet - so, I ended up cleaning the kitchen and sorting/arranging/putting away. Several things were broken or missing. Many of the lights were broken or did not work. Air conditioning was only in part of the house. The house was loaded with gnats. The furniture was in bad shape - very stained.
Response from TurnKey Vacation Rentals; Tuesday, October 6, 2020
Hi Bradley,
Thank you so much for taking the time to post this review. We would like to sincerely apologize for any inconvenience you experienced and can also understand your frustration that we were unable to fully address it during your stay. While we know it does not help, we do appreciate you accepting the compensation we were able to offer for the situation. Please be assured that we have investigated the situation and found the root cause and developed a solution to preventing it from happening again. Here at TurnKey, your feedback is highly valued, and we try our best to make things right in any way we can so that our guests know that our priority is their ultimate satisfaction. Although not a great excuse, there was a glitch with the scheduling of the clean prior to your stay that did not set this up as is normal. Thanks again for bringing these important issues to light, as it’s feedback like this that really makes a difference in how we move forward in offering the best service we possibly can to our guests and in keeping our properties in perfect shape. If there is anything else, we can do for you, please reach out at any time on our 24/7 guest hotline and let us know. -The TurnKey VR Team
- Bradley J.
Reviewed On: 10/3/2020
Beautiful and relaxing
We loved the home and the ease of renting! We were so comfortable and the views of Lake Washington are endlessly fascinating! My husband has mobility issues and it was very easy for him to get around, in and out, bathing.... very accommodating! We would definitely stay again.
- Cindy J.
Reviewed On: 11/3/2020
Great Home
It was a great little staycation. Beautiful home and location. Need to do this again in the summer time.
- Mark W.
Reviewed On: 11/10/2020
Nice View
The first problem was washing your hands in the master bath, no towels at all. I found the towels tangled together with several sets of bed sheets in the dryer. The detergent was on several pieces due to large number of items in the dryer. I had to rewash the towels to get the detergent off them before using. The next item was the dark hairs on the sink in the master bath, I'm a blonde. We did not use the tub, the sides did not feel clean. If two people showered you were left with ice cold water on the second person. The master bath has a glass shower against the outside of the house, when it's in the 30's the shower in very cold. The other item (safety) all the doors but the front door are locked with deadbolt locks, where needs to be another exit in case of emergencies.
Response from TurnKey Vacation Rentals; Friday, December 6, 2019
Hi Melanie,
Thank you for taking the time to leave this feedback, and we’re so sorry to hear that your experience with us was not as great as it should have been. Here at TurnKey, we strive to offer impeccable customer service before, during, and after your stay. We are sorry to hear about the issues you experienced with the cleanliness of the home and wish we could have known about it during your stay. We would have been more than happy to send our housekeepers back to make sure the house is cleaned correctly. Always remember our 24/7 guest support line is available 24/7 to assist you with any issues you may experience, as we want to make sure you’re as comfortable as you can be during your stay. If there is anything that we can do for you, please let us know. – The TurnKey VR Team
- Melanie D.
Reviewed On: 12/5/2019
Great stay!
We enjoyed our time at this wonderful home. Tons of space and a real treat to have the view of the lake!
Reviewed On: 1/16/2020
Christmas Vacation II
A Second time in this home and we will be back. Yard was better maintained than last year. View was great! But kitchen floor, windows, cook top, light bulbs (in and out) and garage need work. Third bedroom is a just a bad hide-a-bed that should be replaced, soon - virtually unusable for an adult.
Response from TurnKey Vacation Rentals; Thursday, January 2, 2020
Hi Kevin,
Thank you so much for this review and we’re thrilled to have you back again. We are happy to hear that your getaway was good, and we are glad to have been able to host you. Please be assured that we value your feedback and have passed your comments along to the homeowner. You were fantastic guests and the next time you decide to get away for work or fun we would love to have you stay with us. – The TurnKey VR Team
- Kevin A.
Reviewed On: 12/30/2019
review
Way too many emails and texts from Turnkey - very annoying and will likely not use service again.
Response from TurnKey Vacation Rentals; Thursday, February 13, 2020
Hi Chris,
Thank you for taking the time to leave this review and we are sorry to hear that you feel that way. One of our core values is to communicate and be transparent with our guests and part of the way we do this is via text and email so that you can look at it at your convenience. We appreciate the feedback and if there is anything that we can do to make your experience better please reach out and let us know. – The TurnKey VR Team
Reviewed On: 2/10/2020
Business Trip Accommodations
Excellent place for our small group.
- Frank M.
Reviewed On: 11/27/2019
Fantastic!
This is a beautiful home with gorgeous views of the lake. Our family was quite comfortable and were appreciative of the three bathrooms and bedrooms. The kitchen was very functional and most needed items were available. I would recommend adding some basic baking sheets and other pans for cooking but we were able to get creative for our family of 5. There were plenty of plates, cups and utensils for use. There was an issue with accessing the lock on the first day but it was taken care of promptly within an hour of contacting the rental co. <br/>The beds and linens were clean and rooms comfortable. Our stay was in February but we enjoyed some outdoor time walking on the local trail. The house is situated on a quiet street but has easy access to stores, restaurants etc by car. <br/>I would definitely recommend this home to others.
Response from TurnKey Vacation Rentals; Thursday, February 20, 2020
Hi Gretchen,
Thank you so much for the wonderful review and compliments about our property. We are thrilled to hear that your getaway was good, and we are happy to have been able to host you and your family. We agree the location is perfect having easy access to stores, restaurants and for exploring the area. Please be assured we value your feedback and your comments have been passed along to the homeowner regarding the baking sheets and pans. You were fantastic guests and the next time you decide to get away, we would love to have you stay with us. ~The TurnKey VR Team
- gretchen h.
Reviewed On: 2/19/2020
No Communication
Unfortunately, I should have read the prior reviews more closely. It appears I am not the only one. <br/>The manager/owner of this property does not communicate. I spent one-month of writing to ask some reasonable questions, in this current Coronavirus Time and getting no response. I also contacted Turnkey, the listing agent, and asked them to clarify or reach out to the manager/owner. <br/>They also had ZERO response from the manager/owner. <br/>When I arrived at the property, I still had not received an access code, the 24/7 text line said it did not recognize my reservation number and the 24/7 phone line put me on hold for over 45 minutes. <br/> But I was charged full price one month prior. <br/>Never got into the house. Never stayed. I had to find other accommodations for my daughter's virtual/Zoom Wedding at the last minute. Still waiting for a full refund.
Response from TurnKey Vacation Rentals; Monday, August 24, 2020
Hi Emily,
Please note that this reservation was canceled due to a violation policy of no parties, weddings or events allowed in vacation rentals. Local regulations for short~term rentals require this contract, which contains standard terms and conditions. We have also confirmed that this information is disclosed under the House Rules section of our listing. If there is anything we can still do for you, our 24/7 guest support line is available to call or text. ~The TurnKey VR Team
Reviewed On: 7/2/2020
Cute home- not well kept
My friends and I stayed at this home for a weekend and I will say it was a little disappointing. The biggest reason we wanted to stay here was the beautiful backyard and view- but they only want to allow you to have access to the backyard through the master bedroom, which feels strange. When we arrived at the house all four sets of French doors that lead to the yard were dead bolted leaving us without access until I got ahold of someone. The lights in the living room areas and the dining room were not functioning at all, including the TV and all of the outlets in those areas. When I contacted them, they were apologetic and told me I would receive an amenities refund, but no one has been in contact since. I reached out regarding this refund a day after my stay and haven’t heard back from them. Overall- I would say they are not prepared to host guests and this house needs some love from the owners.
Response from TurnKey Vacation Rentals; Tuesday, October 6, 2020
Hi Karina,
Thank you for taking the time to leave this review and we are happy to hear that you found our place to be cute. We are sorry to hear that you had issues with the French doors and the electrical issue during the stay. Our records do indicate that we were able to get one set of the doors opened for you and your friends to be able to access the back yard. Please know that while the other doors are operational, we have had issues with guests leaving these unlocked and this prompted us to limit the access to them. As for the electrical issues you faced, we do show that all repairs have now been completed so these should not be a concern moving forward. You were great guests and while we know it does not help, we appreciate you accepting the compensation that we were able to offer for the problems. If there is anything else that we can do to assist you, please do not hesitate to reach out and let us know. – The TurnKey VR Team
- Karina R.
Reviewed On: 7/29/2020
80th birthday for a family friend
Rented numerous vacation homes, this was a very nice place
- Bob S.
Reviewed On: 10/2/2018
A breathtaking view
Great Seattle location 22 minutes to the airport without traffic. Short walk to bike/walking path. Unfortunately no lake access nearby. Home could use better outdoor furniture & a book highlighting places nearby. We had trouble with the lock & the thermostat in the second bedroom. 3rd bedroom has only a pullout couch. I would stay here again. It was nice to be away from downtown but close to grocery, coffee shops , great bbq nearby, and major highways.
Response from TurnKey Vacation Rentals; Saturday, September 8, 2018
Hi Mary,
Thank you so much for taking the time to leave a review and share your experience! We're so happy to hear you enjoyed your stay with us. We have contacted the Homeowner and requested approval to purchase new outdoor furniture and place a book in the home of restaurants and attractions in the area. We are sorry to hear about the issues with the lock and thermostat and for any inconvenience this caused. At TurnKey, it's our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to fix that issue, and we are so glad you called our 24/7 guest hotline to let us know about it. Thank you for your patience and for being absolutely perfect guests. We look forward to you staying with us again! - The TurnKey VR Team
Reviewed On: 8/26/2018
Excellent
Wonderful place to stay! In fact I wish I had a place like it! Very clean and just delightful! I highly recommend this property!
- Stephen P.
Reviewed On: 10/10/2018
Great property
the property is well kept "feels like home" has plenty of everything you need to prepare meals. beds are comfortable. two things I stayed here with a retired firefighter. There is no way to use 3 of the doors to the outside. no keys are provided and they stay locked. NOT GOOD NOT LEGAL. also we were unable to use wifi.
Response from TurnKey Vacation Rentals; Wednesday, December 19, 2018
Hello Rory,
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that we will follow-up on the doors and make corrections if needed. We also will ensure the WIFI is working properly. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team
Reviewed On: 12/12/2018
Seattle for ever
very good experience
- SEBASTIEN R.
Reviewed On: 1/6/2019
Family friendly getaway
Perfect for a family wanting to experience Seattle but not be in town. Short drive to all attractions. The property is very quiet and the house is beautiful with an open floor plan and a lot of light. We enjoyed eating breakfast on the patio while watching the sea planes take off and land on the water. The pictures are very accurate. We will definitely stay again.
Reviewed On: 10/9/2018
Thanksgiving trip to see family.
We stayed at this lovely home over Thanksgiving with family. The view of the lake every day was beautiful. One morning we saw 4 float planes take off across the lake which is a sight we hadn’t seen. The home had very comfortable linens, beds, comforters and plenty of towels. The house was bright and airy, so easy to relax and enjoy.
Reviewed On: 11/26/2018
Great location
House was very clean other then some cups and kids toys left outside in backyard. We had a great view and a great time staying here. The beds were super comfortable, a couple issues we had was the wifi, it only worked for a few min here and there during the 5 days and there was no fire pit or patio heater as the add said. A couple things I would add to make life a little easier for people staying here would be some dish towels, garlic press and cheese grater. Overall we had a great time and it’s a great house.
Response from TurnKey Vacation Rentals; Saturday, November 17, 2018
Hi Paul, thank you so much for taking the time to leave a review and share your experience! We’re so happy to hear you enjoyed your stay with us and enjoyed the comfortable beds. We are sorry for the inconvenience but happy to hear you reached out to our 24/7 Guest Experience Team regarding the fire pit and accepted compensation for the error in the listing. Our team is correcting this error. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Reviewed On: 11/16/2018
It rains alot in Seattle
Perfect Home for our family over christmas.
- Kevin A.
Reviewed On: 1/11/2019
Great stay for families and business travels
We selected this rental as an alternative to a hotel for a one-week business stay. The location was ideal, the view was perfect and the house was clean and well-appointed. Our only complaint was the fact that all but the front door was permanently locked. There were two places where instructions existed pointing us to the 'unlockable" door giving us access the front outside area of the house. They were inaccurate instructions - the doors were unlockable. The route they would have us take made regular use of the front yard kind of impractical for a cookout, which we had originally planned. I should have read the previous reviews. Apparently this is an ongoing issue. It DID feel like a safety issue to only have one point of emergency egress from the house.
Response from TurnKey Vacation Rentals; Thursday, April 18, 2019
Hello Deb,
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
- Deborah M.
Reviewed On: 4/1/2019
A nice stay in a beautiful home
Very nice & comfortable home. Beautiful view of the lake. The only issue we had was the washing machine did not work properly.
Response from TurnKey Vacation Rentals; Friday, May 24, 2019
Hi Robert,
Thanks for taking the time to leave us a review. We are thrilled about the fact that you enjoyed your stay and were comfortable in our home. Thanks for letting us know about the washer issue. Since your stay, our Field Operations team had the washer repaired to ensure this same issue does not happen again for our next guests. You were lovely guests, and we would love to have you back again! - The TurnKey VR Team
- Robert E.
Reviewed On: 5/17/2019
Seattle Trip
House was amazing! Beautiful view, close to HWY 5. A few small issues: Grass and back yard could of been mowed and cleaned. Patio area was full of bird poop. House washer did not work, you may want to check it.
Response from TurnKey Vacation Rentals; Friday, May 24, 2019
Hi Kelli,
Thank you so much for taking the time to leave us a review. We are so pleased to hear you enjoyed the home’s view and recommend our property to others! Always remember our guest support line is available 24/7 to assist you with any issues you may experience. We wish we could have assisted with the issues during your stay. Please know our local Field Operations team will be following up on these items to ensure future guests don’t have the same inconveniences. We appreciate your feedback and we hope to host you again soon! -The TurnKey VR Team
- Kelli K.
Reviewed On: 5/7/2019
Nearly perfect
Great house and location. It would have been perfect if there were more towels available and if the bed linens were in better shape. The kitchen was well equipped and the furniture in the living room was comfortable. Overall a good experience.
Response from TurnKey Vacation Rentals; Tuesday, October 15, 2019
Hi Marilyn,
Thank you very much for taking the time to leave us a review. We are glad to hear that you enjoyed our home and found our kitchen to be well-appointed! Our Field Operations Team regularly inspects the home to ensure it receives the proper upkeep and maintenance for future guests, including making sure linens are replaced as necessary. Always remember that our guest hotline is available 24/7 if you ever need anything. We appreciate you recommending our home and for taking care of it. Please come back anytime! -The TurnKey VR Team
Reviewed On: 8/28/2019
Superb Setting for my Seattle Teip
Loved the home. Clean bright and full of sunshine and everything we needed. Such beautiful sunrises �� over the lake. Comfy beds, cool shower and huge jacuzzi tub. Kitchen was perfect with everything needed to create meals. 12/10 recommended
- Bruce R.
Reviewed On: 5/19/2019
The view is worth the price of admission
The house is quiet, large, and beautiful, with a great master bed & bath. It is all about the view—a beautiful view of lake Washington from the living room, and a back yard.<br/>Minutes from great shopping and dining as well as downtown Seattle.<br/><br/>The Rental support team is awesome
- Mike W.
Reviewed On: 7/8/2019
Oh the views
The home is beyond what the pics and description deliver. The master bedroom and bathroom will give you the comfort and privacy you want sometimes when traveling with others, if you know what I mean.<br/>The view is spectacular and I could have watched the sea planes land and take off all day—and I did.<br/>The local support team went above and beyond.<br/>Geoff actually went through the garbage cans to try and find lost items we thought we accidentally threw out.<br/>Geoff did this after we stayed and was gracious about it—can not say enough about the support team and local TurnKey team.
- Mike W.
Reviewed On: 6/28/2019
Three generations in Lake Forest Park for UW Graduation
This location was perfect for our family as it was minutes from my daughter's house. The house had lots of room and great views. The master suite was lovely and welcoming as was the rest of the house. Linens were awesome, house was very clean. <br/>We were a little surprised at how bare the house was. No books, no games. kitchen was supplied but only minimally, no baking dishes, no coffee press, only coffee maker was a nespresso, which is a little esoteric. <br/>The quality of the kitchen cabinetry, appliances and pots and pans was not up to the standard set by the rest of the house. <br/>We had good communication with the rental company regarding the lack of outdoor seating, picnic table etc. The patio pictured had a "little tykes" table, suitable for 3 and 4 year olds. It was strange to have that beautiful outdoor space with magnificent view and no place to sit. The company tried to obtain something for the space but was not successful in contacting the owner for approval. The property is listed as lakefront which it is not. We had google mapped it and we knew this before arrival, but there is no direct access to the lake. A more appropriate description would be lake view.... and it is spectacular.
Response from TurnKey Vacation Rentals; Monday, July 9, 2018
Hi Kathy,
Thank you very much for taking the time to leave us a review! We’re so happy to hear you enjoyed your stay. Thank you for calling our 24/7 hotline to report the issues, and please know the home now has a 12 cup coffee machine, bake ware and kitchen is adequately stocked. We do want to apologize that we were unable to receive approval to purchase outdoor furniture, but please know we will continue to pass this feedback to the Homeowner. We will also review the listing and ensure all information is clear for future guests. Thanks again for your patience and for being absolutely perfect guests. We look forward to you staying with us again! -The TurnKey VR Team
Reviewed On: 6/28/2018
Beautiful View!
Great house. <br/>Only need a couple things. Coffee maker and outdoor furniture would have been great
Response from TurnKey Vacation Rentals; Tuesday, April 24, 2018
Hello Michelle,
Thank you so much for taking the time to leave a review! We appreciate your feedback and are so happy to hear you enjoyed your stay with us. You were perfect guests, and we look forward to next time! -The TurnKey VR Team
Reviewed On: 4/23/2018
Lake Washington Views
Lovely home with spectacular views of Lake Washington. Upon arrival the lawn had not been mowed in several weeks and obstructed the view not to mention accessing the waterfront area. Took a couple days to recify this but it was tended to. <br/><br/>There was a lack of adequate towels initially and a couple days later a shipment arrived from Amazon. <br/><br/>There was no coffee maker on site as the description stated and although the property manager sent K-cups there was also no Keurig brewer available. <br/>Description also stated a well stocked kitched however cooking a meal did not appear to be an option given the limited pots and pans and condition they were in. <br/><br/>In general it was a great house for our group and very clean however these are items that should have been taken care of prior to our arrival.
Response from TurnKey Vacation Rentals; Wednesday, June 6, 2018
Hi Hollis,
Thank you for taking the time to leave this review. We are sorry to hear about the issues you encountered and for any inconvenience this caused as well. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to mow the lawn and order additional towels, and we are so glad you called our 24/7 guest hotline to let us know about it. Please be assured our local Field Operations Team is following up on everything else you’ve mentioned and will make sure a coffee maker is added to the home and additional cookware is purchased or replaced as needed. If there is anything else we can still do for you, please reach out any time and let us know. -The TurnKey VR Team
- Hollis B.
Reviewed On: 6/1/2018
Beautiful Home
Once we got our billing straightened out, the process was very smooth.<br/>Absolutely everything was fine with one major exception: the grass had not been mowed in weeks. It was almost knee high. This felt sloppy and possibly made our allergies worse.<br/>Overall a good stay though.
Response from TurnKey Vacation Rentals; Thursday, May 17, 2018
Hello Lorne,
Thank you so much for your review and helpful feedback! We’re so happy to hear that you had a great stay with us. Please let us assure you that we will follow-up on the lawn to confirm it has been addressed. Next time you stay with us, remember our 24/7 guest hotline is always available to call with any issues that may come up. We want to make sure you’re as comfortable as you can be during your stay. We can’t wait to have you stay with us again! -The TurnKey VR Team
Reviewed On: 5/15/2018
Lovely lake home
We stayed in this lovely lake home in June, 2018. The house is clean, very functional, and within very reasonable driving distance from downtown Seattle as well as other areas of interest. The information provided by Turnkey was very helpful and we never needed to contact them for any reason. The property is in great shape and there is a beautiful view of Lake Washington from the home's big picture window. Our only suggestion, would be that they purchase some outdoor furniture (even cheap plastic stuff would do) so guests can sit outside in the evenings and enjoy the lake view.
Response from TurnKey Vacation Rentals; Monday, July 9, 2018
Hi Martha,
Thank you for the compliments, and we love hearing how much you enjoyed your stay with us! You were perfect guests, and we appreciate you taking care of our place as if it were your own. Thank you for your feedback, and please know that we will pass it along to the Homeowner. Please come and stay again any time! -The TurnKey VR Team
Reviewed On: 6/28/2018