NEW private HOT TUB! VIEWS! Walk to Marina! Close to Lake & Slopes

Cancellation Policy

CANCELLATION POLICY: No Cancellations within 14 days of arrival date, payment is non-refundable. Inquire about purchasing Travel Insurance through our insurance vendor.
Prior to 30 days of arrival date, IF a deposit has been charged, a 15% cancellation fee ($150 min) will be charged for any canceled reservation prior to 30 days from the reservation's check in date.
Prior to 30 days of arrival date, IF no deposit has been charged, there are FREE cancelations for any canceled reservation prior to 30 days from the reservation's check in date.
Bookings canceled within 30 days of the reservation check-in date and at least 14 days before the start of stay will receive a 50% refund.

I understand that the amount of (stated on this rental agreement above) is authorized by me to be charged to the card number below. I understand that I will not be asking for any refunded money for any challenges that occur during my stay. I will contact the rental company immediately to inform them of any challenges so that they can correct any issues in a timely manner.

Rental Agreement

Hello [Guest first name],

We know that planning for your upcoming vacation is half of the fun! Please be sure to DOWNLOAD our Glad to Have You Hospitality App on your smartphone (check your invite email previously sent to you) for check-in instructions, detailed amenities and specifics for your vacation rental, directions, local discounts, things to do, and more. Super Helpful for your CHECK-IN / OUT and stay! Specials and Things to Do
Please take a moment to sit down and have a cup of coffee or tea to read through this little agreement. We appreciate your time and care for our Vacation Rental Cabins.
We strongly recommend you purchase Travelers Insurance!

Vacation Rental Insurance (click here) - Vacation Rental Insurance can be made available with your reservation for a short window at the time of your booking.
Vacation Rental Insurance provides coverage for prepaid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection TODAY. Separate terms and conditions apply. Read your Description of Coverage/Policy carefully and contact CSA at with coverage questions.

~ GOOD NEIGHBOR POLICY ~
In accordance with our GOOD NEIGHBOR POLICY, please reply to the following questions for your reservation at the [Name(s) of unit(s) | Default (booked unit[s])], requested for [Check-in date] through [Check-out date]

I ([Guest first name] [Guest last name]) AGREE to the following RULES to vacation per the GOOD NEIGHBOR POLICY set by the local Big Bear Code Enforcement AND AGREE that I am 25 years or older and will abide by the good neighbor policy.

1. Do not exceed the occupancy limit
Do not exceed the stated occupancy at any time during your stay. The maximum number of adult occupants may be less than the total maximum occupancy. NO PARTIES ALLOWED! Zero Tolerance Policy, per Big Bear Lake Code Enforcement
CONSEQUENCES
Per the City of Big Bear Lake - "Unfortunately, a few of our guests refuse to extend common courtesy and neighborly behavior toward the guests and residents around them. For those guests who have come to party and disrupt the peace and tranquility of the neighborhoods, there are costly and severe consequences." Big Bear Lake Code Enforcement

2. No parking in the street or yard - Maximum Cars Allowed
I ([Guest first name] [Guest last name]) will not exceed the maximum number of cars allowed at this home.
Parking is only permitted in the driveway, designated parking spaces, and garage. This includes trailers. The maximum number of vehicles permitted is on the exterior sign and also noted in the unit description.

3. No amplified music 24/7
Amplified music is not permitted to be heard beyond the property line 24/7. Close your windows to avoid music carrying beyond the property line.

4. Head inside at 10:00 p.m.
Noisy outdoor activities and spa use are prohibited from 10:00 p.m. – 7:00 a.m.

5. Take your furry friend with you - This home is PET FRIENDLY!
Take your dog with you when you leave the cabin, so they do not disturb surrounding neighbors; you will find that Big Bear Lake is very dog-friendly! NOTE: Only TWO well-trained dogs are allowed. NO PUPPIES! Please bring pet beds and crates. (NO dogs to be left alone in the cabin at any time)

6. Take Trash / Recycle to dumpster locations
Trash / Recycle needs to be taken to a local dumpsite. Clean Bear locations:
4190 Garstin Drive & 39690 Big Bear Blvd.

7. Check in at the Big Bear Lakefront Cabins OFFICE - Located at 41011 Big Bear Blvd. Big Bear Lake, CA 92315 (Shared office with Bear Valley Pool & Spas.) See check in email on the day of your arrival.

Fines
The minimum fine for violating previously stated rules is $500 per violation. A second offense is $1000 per violation.

Eviction
Unruly guests who blatantly disregard the rules and expectations will be evicted without a refund. In addition, costly citations may be issued to the undersigned.
I ([Guest first name] [Guest last name]) am aware of the City Ordinances per the GOOD NEIGHBOR POLICY and am willing to comply. The guest ([Guest first name] [Guest last name]) will be responsible for all Code Enforcement Rules listed here, and the guest ([Guest first name] [Guest last name]) will be responsible for any charges and fines for violation of any of these agreements.

PROBLEMS upon ARRIVAL?
We strive to provide you with a delightful vacation experience. UPON CHECK-IN, please get in touch with us with any challenges you may have with the cabin. To ensure that your stay is enjoyable, we need to be able to address any challenges at the beginning of your stay. Please email us, notify us via the FIX IT APP, or call us at 909.547.6015 for any urgent matters.

What do I bring? For your convenience, towels, bed linens, hand and kitchen soap, starter supplies for paper products, trash bags, and all basic kitchen items are included with this cabin rental. Please bring extra towels if used on floors and for lake use (if applicable - we provide white bathroom towels only.) We wash our sheets and towels in hot water with bleach, but if you feel more comfortable bringing your comfy linens and pillows, please feel free.
For extra comfort, Lysol wipes and disinfectants should be brought and used throughout your stay.

We provide starter items such as one roll of toilet paper for each bathroom, one roll of paper towels, hand soap, and some trash bags. Please provide the remainder of these supplies for the bathrooms: paper towels, toilet paper rolls, soaps, shampoos (we do not provide shampoos,) large trash bags, recycle bags, charcoal, or propane for the BBQ (depending on which your cabin has,) and firewood for the fireplace. NOTE: NO WOOD to be burned in gas fireplaces or firepits. NO open fires are allowed in Big Bear per Fire Dept.


DIRECTIONS: There are three ways to drive to Big Bear; see Google Maps for the best option for you to use either the "front way" using Hwy 330 from San Bernardino (a winding mountain road, very picturesque!) or Hwy 38, also from San Bernardino area (also a winding mountain road and picturesque) or the back way using Hwy 18, through Apple Valley and Lucerne Valley, might be slightly longer, but a much less winding road and most often less winter road conditions.
Big Bear also has a private airport for those who are private pilots or have friends who fly!

Chains for Winter Roads All vehicles are required to carry chains during the winter season. Having 4-wheel drive and snow tires is the best option for traveling the winter roads, but chains are still required to be IN your vehicle. Most auto parts carry chains. You can confirm the details of the road conditions and possible road closures with CALTRANS at 800-GAS-ROAD. (And remember, all cars must be parked in the driveway, no street parking is permitted.)
Weather - Take a look at for current Big Bear weather- and road conditions.

NOISE ORDINANCE - Be Respectful of Neighbors - Not everyone around you is on vacation. While we encourage an enjoyable time, please NOTICE that there is a City Noise Ordinance - No Loud Noise is allowed outside of the rental home after 9:00 pm, and no amplified music is allowed outdoors at any time. (Outside chatter can be much louder than you realize and becomes amplified in the evening air :)

Check-In Time - Check-In is 4:00 pm, and Check-out is 11:00 am.
Notice Holiday Check Out 10:00 am.

All guests are required to check into our office and will be sent an email with proper check-in instructions on the day of arrival.

I understand that I am renting a vacation rental home at my own risk, and I am assuming all risks associated with this rental and agree to hold harmless and indemnify Sierra Canyon Enterprises and its associates.

IMPORTANT! VACATION RENTAL CLEANING and CARE
While this is your vacation, and you are not responsible for detailed cleaning, there are a few requests we ask of you while staying and upon checking out, some of which are requirements of a city ordinance.

1. Upon EXITING - LOCK the digital lock by holding the button for 3 seconds. If keys are used, replace all keys in the correct lockbox (enter the key code to remove and replace the lockbox faceplate).

2. Turn house HEAT down to 55 degrees at check OUT. Do NOT turn the heater off, or pipes may freeze. (Big Bear is a cooler climate; therefore, there is no air conditioning in any vacation rentals.)

3. PETS:
IF your cabin is pet friendly, and if your DOG is joining you, make sure to BRING a PET BED and CRATE. We also love pets but insist they are not on the furniture. Please ensure pet hair is not on bedding or furniture and remove pet hair from floors and rugs, as not everyone loves pets as much as we do. Pets are not to be left unattended in the cabin, not even in a locked bathroom. PUYO Poo! Pick Up Your POO!
IF your cabin is NOT pet friendly and you bring a pet(s) anyways - I ([Guest first name] [Guest last name]) agree to pay ADDITIONAL FEES if bringing a dog. I ([Guest first name] [Guest last name]) understand I can move cabins if a dog is needed to be brought. Service dogs are welcomed WITH a valid service dog ID.

4. Perform a light clean.
Pick up and remove trash (see trash / recycle locations below) and turn down linens on used beds.
Place all dishes in the dishwasher and start the cycle. Wash any dishes that are not being washed in the dishwasher.
Replace silverware and utensils in proper drawers.
Turn off all appliances (coffee maker, toaster, etc.,) lights, and running water.

5. TRASH and RECYCLE Remove all Trash and Recycle from vacation rentals when leaving (City Ord.) - There is no TRASH & RECYCLE pick up at vacation homes in Big Bear. Please note, (a $50 MINIMUM Charge for trash & recycle left on the property, $25 per additional bag.) (Note: Animals love to get into trash left outside overnight, making a mess to clean up.) MAKE SURE TO BRING YOUR RENTAL AGREEMENT. To Drop off the trash, you must show proof of your reservation with your signed rental agreement or reservation receipt.
Trash and Recycle Facilities are located:
• 39690 Big Bear Blvd., just East of Cienega Rd, Big Bear Lake.
• 41974 Garstin Rd., across from Moonridge Rd. Big Bear Lake.

6. To ensure clean WHITE towels for our guests, do not use white towels and linens for cabin cleaning. For spills/cleanup, paper towels or extra towels marked with an X are stored under the sink.

7. DO NOT REMOVE ashes from the Fireplace and BBQ. Our staff will place ashes in the sealed Metal ash bucket on the outside deck. (City Fire Ordinance) Disposing of ashes anywhere other than the Metal ash buckets is a severe fire hazard.

8. Relax and take a look outside. It's beautiful! You're almost done.

9. NO SMOKING inside any vacation rental. CIGARETTE BUTTS must be placed in METAL ASH BUCKET outside. It's a City Ordinance, a severe FIRE HAZARD, and just plain litter. DO NOT REMOVE SMOKE DETECTORS per ordinance.

10. Some cabins have a PRIVATE HOT TUB, please Keep the Hot Tub COVERED at All times when the spa is not in USE, or the spa will get cold & dirty. Secure Cover and Do Not turn down the Temperature at check out.

PLEASE NOTE: If the cabin does NOT have a HOT TUB! If you would like a hot tub, ask us if there are any cabins available with hot tubs (additional charges may incur upon deciding to switch.)

11. Replace all REMOTES & CHARGERS on top of their respective TV or Stereo. (Do not leave them in drawers, suitcases, or on the couch or bed.)
ALL TV, INTERNET, and HDMI CABLES must be returned to the normal operating position! Hunting for remotes and rewiring tv cables can take a lot of time.

12. Lock doors and windows before leaving.
HOLD the FRONT DOOR button for 3 seconds to lock digital locks.

13. [Custom field 3]

14. Cars must be parked in designated spaces off the street. Big Bear strictly enforces these regulations, and failure to comply may result in the tow of your vehicle and a citation, per City ordinance Code enforcement.

15. "Change your thoughts, Change your World." Norman Vincent Peale - How does this relate to checking out? We hope you are rejuvenated after your vacation, that your positive energy will be contagious to others, and that you will return to your daily life and inspire the world!

Check-in time is 4:00 pm*. Check-out time is 11:00 am.* Holiday Check-in is at 4:00 pm, and Check-Out is 10:00 am from December 15th to January 10th.
Check-in time cannot always be guaranteed and may vary slightly depending on various circumstances.

We appreciate your assistance with the items above. Failing to comply with all check-out procedures may result in loss of deposit and/or cost of repair.
By signing this agreement, I ([Guest first name] [Guest last name]) hereby agree to give permission for Big Bear Lakefront Cabins to use my email for future marketing emails, knowing that I can unsubscribe at any time.
I ([Guest first name] [Guest last name]) agree that I am 25 years of age or older. I understand that the amount of [Total payment] (as stated in my rental agreement below) is authorized by me to be charged to the card number below. I ([Guest first name] [Guest last name]) UNDERSTAND THAT I will not be asking for any money refunded for any challenges that occur during my stay as Big Bear Lakefront Cabins does NOT offer refunds under ANY CIRCUMSTANCES. Please purchase travelers' insurance for refunds. I will contact the rental company immediately to inform them of any challenges so that they can correct any issues in a timely manner.
Refund policy: Within 30 days of the reservation check-in date, payment is non-refundable. FREE cancellation is allowed for canceled reservation prior to 30 days from the reservation's check-in date excluding holiday dates. In addition, I authorize my credit card to be charged up to $1000 for any excessive cleaning, damages, broken or missing items, and anything not adhered to on the above rental agreement. Charges will be taken from the deposit for failure to comply with any of the above items and/or immediate ejection from the property. I ([Guest first name] [Guest last name]) have seen pictures & a description of the property & understand that the property is as is depicted on the internet and understand that I am renting a vacation rental home at my own risk, and I am assuming all risks associated with this rental and agree to hold harmless and indemnify Sierra Canyon Enterprises and/or its associates.
COVID-19 WARNING: According to the Centers for Disease Control and Prevention: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting and using a vacation rental home associated with Big Bear Lakefront Cabins and Sierra Canyon Ent., you and your guests voluntarily assume all risks related to the exposure to COVID-19. You are aware that this home has been previously rented to other guests. Guests & Visitors are advised to maintain their own safe practices regarding exposure to the Covid-19 virus in the vacation rental home and around the community of Big Bear.
In consideration of being permitted to enter and use any of the facilities managed by Big Bear Lakefront Cabins, Inc. / Sierra Canyon Enterprises, Inc. I ([Guest first name] [Guest last name]) agree to the following: I understand that there are inherent risks, including bodily injury, property damage, and death, involved with the use of the facilities and items on or in the facilities to include but not be exclusive of Hot Tubs, Spas, Rock Walls, Open Loft Spaces, Elevated Beds, Icy walkways and Driveways. Risks also include injury or damage suffered as a result of the acts or omissions of others (members of my party, other guests, or third parties). I fully accept those risks, and on behalf of myself, my heirs, relatives, and all persons, I agree to hereby forever waive, release from liability, and covenant not to sue Big Bear Lakefront Cabins / Sierra Canyon Enterprises Inc., its owners, officers, directors, subsidiary companies, franchisor, employees, representatives, affiliates, and/or agents, from any and all claims for any injuries or damages of any kind and nature, however, caused, that I may suffer resulting from, connected with, or arising out of, the use of these facilities to include but not be exclusive of Hot Tubs, Spas, Fire Pits, Fireplaces, Rock Walls, Open Loft Spaces, Elevated Beds, Icy walkways and Driveways.
I further agree to defend, hold harmless and indemnify Big Bear Lakefront Cabins, Inc. / Sierra Canyon Enterprises, Inc., its owners, officers, directors, subsidiary companies, franchisor employees, representatives, affiliates, and agents, from any and all claims, costs, expenses, legal fees, losses, damages, liabilities, or injuries resulting from, connected with or arising out of my acts or omissions, related to the use of the facilities to include but not be exclusive of Hot Tubs, Spas, Rock Walls, Fire Pits, Fireplaces, Open Loft Spaces, Elevated Beds, Icy walkways and Driveways.
The foregoing release, waiver, and indemnity agreement is intended to be as broad and inclusive as is permitted by the laws of the State of California, and if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding, continue in full legal force and effect.
I ([Guest first name] [Guest last name]) have CAREFULLY READ and UNDERSTAND its contents. I am aware that this is a release of liability, a waiver of legal rights to collect damages in the event of injury, death, or property damages, and an agreement not to sue Big Bear Lakefront Cabins, Inc. / Sierra Canyon Enterprises, Inc., it's individual homeowners, owners, officers, directors, subsidiary companies, franchisor employees, representatives, affiliates, and/or agents and I sign it of my own free will. I agree that selecting a "submit" button on this document via computer acts as my valid handwritten signature of approval and agreement herein.
I have CAREFULLY READ and UNDERSTAND this entire agreement and am willing to comply with it entirely, and I will hold Big Bear Lakefront Cabins and the associated homeowners HARMLESS and Indemnify them from ANY and ALL BODILY INJURY and/or PERSONAL PROPERTY DAMAGE INCURRED.

The total for your reservation is shown during booking and in correspondence thereafter.

I ([Guest first name] [Guest last name]) agree that signing this document via computer acts as my valid handwritten signature of approval and agreement herein.
[Line for Guest Signature]
[Line for current date]

Have a safe trip, and we look forward to your arrival.

BIG BEAR LAKEFRONT CABINS &
BEST MOUNTAIN VACATION RENTALS

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PetsAllowed

Yes